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Sheraton Melbourne Hotel
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    Reviews (985)
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    812 - 817 of 985 reviews
    Reviewed 31 August 2014

    As an SPG member, I try and stay at their properties whenever I travel. After arriving in Melbourne on a long flight from San Francisco, we were warmly greeted by the staff. Our room wasn't quite ready, but the gladly stored our luggage while we explored the city.

    The room was gigantic, with two double beds and the bathroom was enormous. Pool and fitness center were great too, and staff was exceptionally gracious and helpful. Location was excellent too.

    A few minor quibbles - the menu at the restaurant for dinner was a bit limited (and pricey), and the glass window between the bedroom and the bathroom is a bit awkward when traveling with friends. Though there is a blind that can be lowered, it was still a bit odd.

    Will definitely recommend!

    Room Tip: Rooms with two double beds are incredibly spacious.
    • Stayed: August 2014, travelled with friends
      • Value
      • Cleanliness
      • Service
    Thank Joe P
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hal_Philp, General Manager at Sheraton Melbourne Hotel, responded to this reviewResponded 1 September 2014

    Dear Joe P,
    Thank you for taking the time to review our hotel.
    We are pleased to see you enjoyed Melbourne during your recent stay with us. It is a pleasure to see your room was to your liking and you were able to utilise our hotel facilities such as our indoor heated lap pool. Your wonderful compliments to our friendly and efficient staff have been passed on with leisure. Thank you for your recommendations and we look forward to welcoming you back soon.
    Warm Regards,
    Sheraton Melbourne Hotel

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 August 2014

    There is something special about staying in a new hotel, the staff are fresh and happy, the decor is trendy, the amenities contemporary. Really enjoyed my stay in this hotel. Really loved the pool which was awesome with relaxing music and lights, a great spa and sauna. Also liked that you can then walk out to the outdoor bar from the pool. Oh and the best pillows! Just bliss.

    • Stayed: June 2014, travelled on business
      • Sleep Quality
      • Rooms
      • Service
    Thank jj k
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hal_Philp, General Manager at Sheraton Melbourne Hotel, responded to this reviewResponded 1 September 2014

    Dear jjk,
    Thank you for taking the time to review our hotel.
    It is a pleasure to see your recent stay was memorable. We are happy to see you enjoyed your hotel facilities including our indoor heated lap pool and Terrace Bar. We look forward to welcoming you back to the hotel soon.
    Warm Regards,
    Sheraton Melbourne Hotel

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 August 2014

    Was recommended by a friend to stay at sheraton for a weekend away with my boyfriend and it exceeded all expectations. From an upgrade on arrival to a warm and inviting welcome by all staff who were always willing to help, the room was an added bonus to what was a great stay at sheraton. The rooms were modern and made our stay such a pleasurable experience with a fantastic bathroom too. In a great location as well. Price is a little higher than other hotels but you definitely get your value for money. Would never look past sheraton if i came back again.

    • Stayed: July 2014, travelled as a couple
      • Value
      • Cleanliness
      • Service
    1  Thank Jessica M
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hal_Philp, General Manager at Sheraton Melbourne Hotel, responded to this reviewResponded 31 August 2014

    Dear Jessica M,
    Thank you for taking the time to review our hotel. We are pleased to see you enjoyed your stay with your boyfriend. Your compliments to our warm and inviting staff have been passed on with pleasure. We look forward to welcoming you back for another memorable stay.
    Warm Regards,
    Sheraton Melbourne Hotel

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 August 2014

    I checked in last week for two nights of city fun with some girlfriends. We had a twin room with two double size beds and another foldaway. All the beds were comfy and there still some room for us to move around. We loved the pool area on level 3 - pool was just the right temp! Sampled the beauty spa for a massage - great Thai style and ran over the allotted 60 minutes so good value too as it included afternoon tea in the restaurant with sparkling wine! Loved the fresh look of the hotel, the very dark drapes in the rooms mean you can sleep in, the staff were friendly and courteous, the bath robes were lovely fine cotton not towelling. A couple of comments though - the only chair in the room was a small desk one - no easy chair to sit away from the beds, the room doors are heavy and can be noisy if other guests are inconsiderate, the lobby area has only a smallish sitting area which isn't ideal for meeting friends for a drink etc. overall though very good stay and I would stay again.

    Room Tip: Not much in the way of views!
    • Stayed: August 2014, travelled with friends
      • Value
      • Location
      • Service
    1  Thank AngiePAustralia
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hal_Philp, General Manager at Sheraton Melbourne Hotel, responded to this reviewResponded 31 August 2014

    Dear AngiePAustralia,
    Thank you for taking the time to review our hotel.
    We are pleased to see your two night stay accompanied by girlfriends was enjoyable. We are very happy to see you experienced all the hotel has to offer including the indoor heated lap pool, signature restaurant Little Collins St Kitchen and the indulging offers at The Spa at Sheraton Melbourne. We appreciate your feedback on the chairs in our rooms, this has been passed on to the rooms department for review. We look forward to welcoming you back for another memorable stay.
    Warm Regards,
    Sheraton Melbourne Hotel

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 August 2014 via mobile

    It's worth booking a twin room at this new hotel as the room has two double beds. Lovely bathroom with deep bath and separate shower. Heaps of space. Biggest letdown at this hotel is there is very poor phone and internet reception and hotel wifi is super expensive. Great location up the Paris end of town, easy to get to restaurants, theatres, parks.

    Stayed: July 2014
    Thank Melissa S
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Hal_Philp, General Manager at Sheraton Melbourne Hotel, responded to this reviewResponded 26 August 2014

    Dear jetfueljunkie,
    Thank you for taking the time to review our hotel.
    We are happy to hear that your recent experience in a twin room at Sheraton Melbourne Hotel was enjoyable. Thank you for your feedback regarding our phone and internet reception, this has been passed on to our IT department for careful review. We look forward to welcoming you back to our hotel and trust your stay will be memorable.
    Warm Regards,
    Sheraton Melbourne Hotel

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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