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“Nice spot in Melbourne”

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Adina Apartment Hotel Melbourne Northbank
Ranked #56 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 27 July 2014

My wife and I stayed here for a week. The location is great and the apartment style room was perfect for a long stay. We liked almost everything about this hotel. We had problems with the internet the first day but they were resolved. Would prefer to have free internet. Otherwise, a great choice.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Mary Louise & J... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica C, Front Office Manager at Adina Apartment Hotel Melbourne Northbank, responded to this reviewResponded 29 July 2014

Thank you Mary Louise & J... S for the time you have taken to provide us with your feedback! The team and I were delighted to read that you enjoyed our facilities so much. Complimentary wifi is something that the company is looking into for our guests. Thank you again and we look forward to welcoming you back to Adina Melbourne Northbank in the near future.

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1,826 - 1,832 of 2,399 reviews

Reviewed 27 July 2014

Well-appointed and spacious room with great view. Efficient and friendly staff. Still don't understand why any hotel refuses to offer complimentary wifi, but beyond that a good place for business travel.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with this hotel
Thank DentonJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica C, Front Office Manager at Adina Apartment Hotel Melbourne Northbank, responded to this reviewResponded 29 July 2014

Dear DentonJC, thank you for the time you have taken to provide us with your feedback! The team and I were delighted to read that you enjoyed your stay. My team were especially pleased by the comment you made about their efficiency and friendliness so thank you for this recognition, it is much appreciated. Complimentary wifi is something that the company is looking into for our guests. We look forward to welcoming you back to Adina Melbourne Northbank in the near future.

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Reviewed 25 July 2014

A bit pricy forwhat you get. Rooms ok, but was not preoperly cleaned by housekeeping. Ifyou didnt leave the glasses etc in the kitchen zink, all was left untouched (!). Elevator system from dark middle ages, pretending to be high tech.

Friendly staff, am not too found of being used my first name, i like more substance in service.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with this hotel
Thank Tom O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica C, Front Office Manager at Adina Apartment Hotel Melbourne Northbank, responded to this reviewResponded 29 July 2014

Dear ATom2014, thank you for taking the time to leave us your valuable feedback on your recent stay. It is only through feedback such as yours that we are able to maintain and, where necessary, improve upon service levels for our valued guests. I have passed on your feedback regarding the glasses to our housekeeping team. We also will be upgrading the key system in the lift this week. Once again, thank you for letting us know about your stay and I hope we would have another opportunity to welcome you back to Adina Melbourne Northbank, in the future.

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Reviewed 21 July 2014

I stayed here for a girls shopping weekend with a girlfriend & our daughters. We had a 2 bedroom apartment & it was spacious & had all the facilities we needed. It is well located for coming in from the airport on the sky bus & just a short walk to the main shopping hub. We were too early to check in but the friendly staff stored our bags for us so we could hit the shops straight away.

  • Stayed: July 2014, travelled with family
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Thank exhostieAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica C, Front Office Manager at Adina Apartment Hotel Melbourne Northbank, responded to this reviewResponded 29 July 2014

Thank you exhostieAdelaide for your review. I am delighted to hear that you enjoyed our facilities and found our location so central.We look forward to welcoming you back at the hotel when you are next in Melbourne.

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Reviewed 20 July 2014

This Hotel is very good and in a good location, but if there is a fire evacuation after hours the hotel reacts very poorly. Staff had limited training, people evacuated to unsafe locations. Fireman informed customers it was ok to return to their room.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with this hotel
1  Thank markMediflex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica C, Front Office Manager at Adina Apartment Hotel Melbourne Northbank, responded to this reviewResponded 29 July 2014

Dear markMediflex, thank you for your review at Adina Melbourne Northbank. Your feedback about the evacuation is much appreciated and we have an Emergency Preparedness Training scheduled in the coming week. Thank you again for your feedback and we hope to have the opportunity to welcome you back at the Adina Melbourne Northbank.

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Reviewed 20 July 2014

A very nice hotel ideally located for the Melbourne tourist attractions.
All Staff were very helpful and the rooms were very clean and comfortable.
I would recommend this hotel to people visiting Melbourne.


  • Stayed: July 2014, travelled with family
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Review collected in partnership with this hotel
Thank Haydn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica C, Front Office Manager at Adina Apartment Hotel Melbourne Northbank, responded to this reviewResponded 29 July 2014

Dear Trip Advisor Member, thank you very much for your review and recommendation. I was pleased to know that you enjoyed your stay at Adina Melbourne Northbank. We look forward to welcoming you back at the hotel.

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Reviewed 20 July 2014

Hid the fact that they require a bond payment up front for the booking and is not mentioned in any of their terms and conditions. Stayed for three days and didn't bother to even empty the bins to our "serviced" room. During a real fire alarm evacuation a wheelchair bound guest was forgotten in his room.... Was present at the desk when they blamed him for not letting them know he would require assistance. Disgusted me completely!

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with this hotel
2  Thank Tanya I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela H, Manager at Adina Apartment Hotel Melbourne Northbank, responded to this reviewResponded 21 July 2014

Thank you Tanya for leaving your feedback. My sincere apolgies for any confusion over our check in policy. I can see that Expedia.com do mention in the terms & conditions that some hotels do require a valid credit card on checkin, as we do. I will follow up with my housekeeping team in regards to rubbish not being removed.

I have personally spoken to our wheelchair bound guest in regards to the evacuation during your stay. I do appreciate your concern. The hotel has Emergency Preparedness training scheduled in the coming weeks. We do have training every 6 months, as per legislation, and we definitely appreciate there are things we can do better. This additional training is sure to assist with a more efficient process and better communication. Thank you again for leaving your feedback. It is greatly appreciated.

Kind Regards

Angela Hadfield
Hotel Manager

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Additional Information about Adina Apartment Hotel Melbourne Northbank

Address: 550 Flinders St, Melbourne, Victoria 3000, Australia (Formerly Medina Executive Northbank)
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Melbourne
#18 Family Hotel in Melbourne
#25 Business Hotel in Melbourne
#31 Romantic Hotel in Melbourne
#51 Luxury Hotel in Melbourne
Price Range: £65 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Adina Apartment Hotel Melbourne Northbank 4.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Medina Executive Northbank Melbourne

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