I wanted a reasonably priced place to stay in a central location so I booked the Apartments of South Yarra.
Unfortunately the place is just not clean or well maintained. Just a few of the maintenance / cleanliness issues:
*the furniture was dusty: especially the drawers
*the shower tiles were moldy
*the corners and edges of the bathroom floor were dingy
*the small containers of milk in the fridge provided for tea / coffee were spoiled
*the toilet did not flush properly
*the laundry room in the building was a dusty mess
I reported these issues to the front desk, which resulted in 2 different gentlemen appearing at my door to inspect and ask about the problems. The man in charge of maintenance was surly. The assistant manager was nicer, but the result was little to no improvement. They just sent someone on the cleaning staff to take care of 3 specific problems (dusty furniture, moldy tiles, spoiled milk), but really the place just needed a thorough cleaning and more attention to detail. I was not offered any other compensation or discount.
Cleanliness is important to me when I choose a place to stay. I wish it was equally important to the management and staff of Ap-artments of South Yarra.
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