We booked this place months ago. We arrived late on the Friday night to find there was a leak from the toilet spread over bathroom floor. We informed reception next morning and were moved to another room eventually once the manager had been consulted. He eventaully rang me and offered me an upgrade to a better room after we had moved - this was now the Sunday. I declined this offer because it would have meant two out of four nights that we had moved. This hygiene problem should have been picked up in normal routine house keeping.The front desk staff would not make a decision without consulting with management. There were two room near ours that had all night parties and friends of ours rang the police as the staff were not prepared to do anything after numerous calls
There are signs in the lift stating that the building was secure between 100pm and 7am and to use your room cards to obtain lift access to your floor and room. The building was wide open at night with NO security measures.
The lifts I believe are in dire needs of good maintenance as they make noise that should not be there.
These apartments are in urgent need of care, they are run down, dirty and need for attentive staff who have the authority to make decisions such as what I have just said.
I will not stay at Oaks on Lonsdale again
- Official Description (provided by the hotel):
- Oaks on Lonsdale is located in one of Melbourne’s most sought after locations and offers ultra modern hotel rooms and apartments. Oaks on Lonsdale provides comfortable, contemporary studios and spacious one, two and three bedroom fully self contained apartments all complete with fully equipped kitchens fitted with stainless steel appliances and reverse cycle air-conditioning. ... more less
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- Also Known As:
- Oaks On Lonsdale Melbourne
- Oaks On Lonsdale Hotel Melbourne