Stayed overnight on the way to Derby. Older hotel motel with all the things you require. Beds where good, aircon worked well and the staff were friendly. Good location maybe a ten minute walk into townMore
Stayed overnight on the way to Derby. Older hotel motel with all the things you require. Beds where good, aircon worked well and the staff were friendly. Good location maybe a ten minute walk into townMoreShow less
thank you for sharing your feedback regarding your stay at the Mercure Broome. I am glad to hear that you enjoyed your stay and found everything you required. Our staff are our number one asset, and I will share your kind words with them too.
We look forward to seeing you when you make your return journey from Derby.
I stayed on business. The room was old and really a motel unit. The bathroom was worn with an inch of mould around the bottom. I wished I'd bought shower shoes.
Beds lumpy and not up to standard. Servicing extremely rudimentary, I put face-washers on floor of shower for replacement and they left them there and the foot mat draped over the toilet. No washing of used coffee cups also left dirty after servicing. Bed was pulled up but no sheets changed and not made properly. The next day I piled all towels in shower for changing and they took them but left no replacements.
The desk can't be used because there is a big TV screwed into it which can't be moved.
Rooms noisy and could hear neighbours watching TV. Was grateful I had earplugs.
Wouldn't have minded if the room was $100 per night but it was $209 which is poor value.
thank you for taking your time to share your feedback on your stay with us. I am sorry to hear that you were disappointed with your stay, and to read about the issues you encountered. I will discuss you feedback with the appropriate managers to ensure this does not happen again in the future.
Thanks again for your feedback and we do hope that we have an opportunity in the future to have you return to the Mercure Broome.
Good basic hotel, friendly staff, in a very old hotel. It's clean and the average rating is due to its very tired looking hotel. Clean rooms, food a bit average, but the staff make this a very pleasant hotel stay
thankyou for sharing your feedback on the Mercure Broome. I'm pleased to see you enjoyed your stay with us and to hear that the staff made your stay a great one.
We look forward to seeing you when you are next in Broome.
After a couple of particularly traumatic weeks our 5 night stay at Mercure Broome was the perfect restorative experience. The hotel and indeed the location just have a wonderfully relaxing atmosphere, and the helpful and friendly nature of the staff at Mercure just completes the "tonic". A viewing of the "Staircase to the moon" at Town Beach was the "icing on the cake".
I am delighted to hear about your stay at the Mercure Broome. Thank you so much for sharing your lovely feedback with us. I am really glad you were here to see the staircase to the moon as it is such a beautiful sight to see.
We look forward to having you stay with us next time you are in Broome.
We enjoyed our stay of one night in this hotel. You need a car and fortunately we had one so we could drive to cable beach and the places to see in Broome. The pool is attractive and very welcome by the heat. Wifi is again and again a problem, it is not working in the rooms and it is not free.
Dear MarieStar 51
Thank you for your review in regards to your stay at Mercure Broome. I am pleased you enjoyed your stay with us.
We are in the process of sourcing a new WIFI provider to improve our WIFI coverage, so this should be no longer a problem soon.
Thank you once again for your comments
Front Office Manager