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“THEY SOLD OUR ROOM”

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Bayside Holiday Apartments
Ranked #13 of 28 Speciality Lodging in Broome
Sydney
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“THEY SOLD OUR ROOM”
2 of 5 bubbles Reviewed 19 August 2008

We booked in advance - confirmed a two bedroom apartment fat Bayside or four adults staying for five nights. However, when we arrived at the property after a 5 hour flight from Sydney we were told that they didn't have a two bedroom apartment available at bayside.

The hotel thought that we had only booked for ONE PAX, instead of FOUR. They must have sold our room to someone else. They then separated us into two ONE BEDROOM apartments at their other property Moonlight, a different location to the hotel bayside we had booked for.

The next morning we had to wait at the apartment and were told to pack up by 10am for the move to the new apartment we had actually booked at. With all our bags at the reception we were then told that the apartment at the next location was not ready as it was being cleaned. We thought this was very disrupting as we booked for FIVE nights and had effectively beed denied access to accomodation - alebit for a few hours. The hotel said that there was a break down in technology!!!

They offered no apology and said were were 'upgraded' on the first night staying at their upgraded Moonlight Suites property. We felt that it was not worth having to unpack and repack and move.

  • Liked — Low level - no steps
  • Disliked — Older style, needs an update
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank LongHotelstayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

Traveller rating
    9
    20
    9
    1
    0
See reviews for
10
15
4
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 26 April 2008

Arrived at Broome airport with free transport to Apartments only with Broome taxis, we couldnt wait so jumped in one of the other taxis there cost $8.60 which was refunded.Apartments are very nice, having open plan kitchen lounge TV and bedroom all was clean soft bed which is a must.Only down fall was 10min walk to town bit to far after food shopping .taxi cost $8.60 to apartments.seems every thing costs $8.60.For $99 per night Bargain.

Stayed March 2008
Helpful?
1 Thank ukkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bayside Holiday Apartments

Property: Bayside Holiday Apartments
Address: Corner Hamersley and Anne Streets, Broome, Western Australia 6725, Australia
Region: Australia > Western Australia > Kimberley Region > Broome
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 28 Speciality Lodging in Broome
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Bayside Holiday Apartments 3*
Number of rooms: 12
Reservation Options:
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