After spending over $1200 and have the major pool out of order, with bedding issues and poor housekeeping I compalined numerous times to only be told "im sorry" several times. I was felt I was shut down numerous times when asking to have my "issues" resolved.
Sorry didnt really reslove my issues as I didnt think full room rate was warranted for less that full use of facilities.
By the end, I was sorry....... sorry, that I travelled over 3000km's to stay there and couldnt even swin in the main pool. Why choose this venue in the first place, they could have helped whilst I was there or given me an option BEFORE I got there....
Very disappointing service, by the staff and General Manager.
- Official Description (provided by the hotel):
- Superbly located just a short walk from the pristine sands of Cable Beach, and just a 5 minute drive from Chinatown and the heart of Broome, you can relax at this luxury Resort with the latest in modern facilities and amenities. The Oaks Cable Beach Sanctuary Resort features newly refurbished elegant modern designs which draw on modern tropical Broome architecture and colours. With fastidious attention to detail, these studio rooms and apartments introduce a new level of quality to the region nestled amongst landscaped tropical gardens and lagoon style pools. ... more less
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- Also Known As:
- Grand Mercure Apartments Cable Beach Hotel Broome
- Broome Sanctuary Hotel
- Clarion Broome
- Broome Clarion