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“Expensive and "tired"!”

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Holiday Inn Perth City Centre
Ranked #10 of 66 Hotels in Perth
Certificate of Excellence
Reviewed 19 May 2013

Be prepared Perth is very expensive! This hotel, on a run down side will set you back at least $350-$400 per night. Just OK, but quite “tired” and in need of a spruce up.
If you want something fancy, be ready to shell out in excess of $650 in Perth (vs. $300 in Melbourne or Sydney!)
Cheers!

  • Stayed: May 2013, travelled on business
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1  Thank Dman_DW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 3 June 2013

Dear Dman_DW,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the condition of the hotel as well as the prices we offer. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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624 - 630 of 830 reviews

Reviewed 14 May 2013

Was good ...served the purpose for Perth visit well ..was right in city centre and so could walk everywhere. Car parking for visitors to see me was obviously a problemr..scarce and expensive for them.

Room was very nice inside but view was out over roof of hotel across to opposite rooms ...but as not therexduring thecday, no problem ... but would have been miserabke if was there during the day. It seemed lots of rooms had same view!

The hotel was adequate or more than adequate in every other aspect ... certainly nothing fantastic ...but not bad either!

  • Stayed: April 2013
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Thank twinkletoes10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 3 June 2013

Dear twinkletoes10,

Thank you for taking the time to write your review regarding your recent stay. I am pleased to note that you found our rooms to be very nice. I am also delighted that our convenient location suited your needs.

I am sorry to hear about your troubles with our parking space. I apologize if you found our parking fees to be expensive.

Once again, thank you for your comments and we are looking forward to hosting you again.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed 29 April 2013

A quick visit mid week in April 2013. I am in general a fan of the Holiday Inn chain as good value for money.
This one is very well located on Hay Street in the middle of Perth CBD. My room was on the 2nd floor facing the rear. Not much of a view but when on business all I want is a clean, quiet room with a comfortable bed and a reasonable en suite.
Negatives were, very slow lift, over bath shower and a general tired feeling to the building. Like many others a face lift / renovation would do wonders to correct these negatives.
Positives were location, good bed, quiet, friendly and helpful staff.

Room Tip: I only tried a rear facing room but I expect a front facing room would be equally quiet as traffic o...
See more room tips
  • Stayed: April 2013, travelled on business
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Thank vicnzsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 16 May 2013

Dear vicnza,

Thanks so much for taking your time to write your review on our TripAdvisor page. Our location is second to none; it truly puts you in the heart of the Perth CBD. There’s the Central Park garden across the road, a wide selection of shops and restaurants nearby, with lots to choose from.

I am very pleased to read that you found our team to be friendly and helpful; as this is something we are constantly focusing on to ensure we deliver a wonderful guest experience for all our guests.

We do agree when on business, all you want is a clean, peaceful, tidy room. Which we are pleased to see you received. With regards to your comments around a facelift / renovation, all I can say is watch this space……

I certainly appreciate your feedback and do look forward to welcoming you our wonderful hotel when you next visit Perth.

Warmest regards,
Deane

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Reviewed 29 April 2013

Stayed 4 nights, with family of four. First two nights in a room with two double beds as family rooms were all booked, as they only have 3 family rooms. Then shifted for other two nights to family room - much better. Service was excellent and staff could'nt of been friendlier. Restaurant meal was lovely, buffet breakfast was great and plenty to choose from. In room meals were quick, tasty & plenty. So convenient and close to city and shopping. Relaxing and would stay again - rooms clean.

  • Stayed: April 2013, travelled with family
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Thank 4knotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 16 May 2013

Dear 4knotts,

Thanks so much for your brilliant feedback which I have taken great pleasure in sharing with our wonderful team. I am delighted to hear that you found our staff to be accommodating to meet and exceed you and your family’s needs; which is what we strive to achieve for all our guests every day.

I must agree with you, being in the heart of the city is very handy whether it is for shopping, business, or just to tour the city and the wonderful attractions we have available in and around Perth. Thank you so much for your comments around our food and beverage offerings, the team greatly appreciate the feedback as our this is a constant focus for our food and beverage team.

We look forward to warmly welcoming you back to Holiday Inn Perth City Centre when you next visit our great city.

Best wishes,
Deane

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Reviewed 18 April 2013

stayed last weekend for 4 days. we had a family room, which had a double bed in one room and 2 singles in the other. sadly when we booked we were told there was a queen bed, but it was a double bed which meant my husband who is 6 foot 3, had to have his feet hanging out the bed, linen, especially the sheets were very thin. the room was a typical 'motel' style room which meant that we only had 2 chairs, and the kids had to sit on the beds, which they didnt mind, but after 4 days, he was a little sufficating.

only other negative, the morning we left we lost power, which meant no airconditioning in a closed in room, so we oped for packinp up early and waiting at the airport.

Fantastic location, staff were friendly, the restauarant on the 1st floor, had a great dinner.

dont think i would stay here again, but overall it was not a horrible experience, just not memorable for the right reason.

  • Stayed: April 2013, travelled with family
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Thank keepsmilingAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 30 April 2013

Dear keepsmilingAdelaide,
Thank you for taking time to write about your recent stay experience at the Holiday Perth City Centre. I acknowledge your comments with respect to the bed size being incorrectly advised and respectfully extend our sincere apologies for this which, resulted in a less than satisfactory stay experience with us. This is certainly not the outcome we desire for our guests to experience which has adversely impacted on your break with your family. Please be reassured this has been corrected.
With respect to the power outage, we do apologise for the inconvenience caused to you and your family on the morning you departed the hotel. By way of explanation, the cause for the power outage was a result of the fire alarm being activated in the early hours which tripped the power out to ensure the safety of our guests. Regretfully, this may not have been reset by the time you departed the hotel.
We certainly agree with your comments about our location which is first class and our team strives to provide a warm, friendly and welcoming environment for all guests to enjoy and relax to be themselves and we appreciate your acknowledgement around this.
I did note your comment about not staying with us again, however if you are planning to come to Perth in the future, please do contact me privately as we would love to have you stay with us again.
Warmest regards,
Deane

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Reviewed 15 April 2013

We arrived in the early hours of the morning and were greeted with a lovely smile and efficient check-in. The room was large, clean and beautifully cool. We immediately relaxed. Bearing in mind were were in the middle of a city, the room was so quiet and we enjoyed good sleep on both nights stay. Breakfast was fantastic. Lots to choose from, all freshly prepared and good coffee. Even soya milk was provided without having to ask. In room dining was superb. Every member of staff had a brilliant customer service attitude. Really enjoyed our short stay here.

  • Stayed: April 2013, travelled as a couple
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Thank Halkidiki44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 30 April 2013

Dear Halkidiki44,

Thanks for taking your valuable time to write your review of our hotel. We are so pleased that you enjoyed all aspects of your short time with us. It is an absolute pleasure for our team read wonderful comments which reinforce everything we do to deliver a memorable and enjoyable stay with us.

We look forward to welcoming you back to Perth and we hope next time, you can stay a little longer with our Holiday Inn family.

With our very best wishes,
Deane

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Reviewed 8 April 2013

Interconnecting rooms were spacious and clean with good sized bathroom. The beds were very comfortable, air con was effective and rooms were very quiet. We got free wifi by first logging on in a public area. After that, we could use it in our room.
As expected in a Holiday Inn, breakfast was excellent - everything you could possibly want. I would recommend opting for a rate including breakfast which will save you a bit of money.
Rooms were looking a bit tired. Clean but carpets getting worn etc.
Would stay again.

  • Stayed: April 2013, travelled with family
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Thank KayM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 30 April 2013

Dear KayM123,

Thanks so much for your comments about our wonderful hotel. I could not agree more with respect to our interconnecting rooms, they are spacious and accommodating. Then there is our scrumptious breakfast which is available on Level One; where you can sit back relax and watch the flow of people walk by.

I have certainly noted your comments about refurbishment which all I can say is “watch this space”…….

Very pleased to read you “would stay again” and the team and I stand ready to welcome you back to our Holiday Inn Family when you next visit Perth.

With gratitude....
Deane

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Additional Information about Holiday Inn Perth City Centre

Address: 778 - 788 Hay St, Perth, Western Australia 6000, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Perth > Perth CBD
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Perth
#10 Luxury Hotel in Perth
#12 Business Hotel in Perth
Price Range: £72 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Perth City Centre 4.5*
Number of rooms: 186
Official Description (provided by the hotel):
Holiday Inn Perth City Centre offers you the excitement, ease and convenience of our unbeatable inner city location. Situated directly on Hay Street at the heart of Perth's main business and retail district, the hotel is surrounded by restaurants, theatres and boutique shopping. Perth Arena, Perth Convention Centre, Kings Park and the Swan River are only a stroll away. Secure parking, free inner city transport and the nearby ferry terminal and railway station make it easy to get around, and our friendly capable team is always ready to support you and share local knowledge. Holiday Inn Perth City Centre is also Perth's Best Hotel for Business Travellers. It's renowned for outstanding facilities and service. A 4 1/2 star hotel with Perth corporate headquarters at the doorstep, your accommodation could not be more conveniently located to do business in. With first-class meeting facilities, 24-hour reception and concierge, onsite business centre, parking and Wi-Fi, Holiday Inn Perth City Centre provides a convenient base for Perth's corporate and business hotel guests. With the best location, friendly staff and stylish accommodation, Holiday Inn Perth City Centre has everything you are looking for in a Perth CBD hotel. Whether you are travelling for business or leisure, Holiday Inn Perth City Centre on Hay Street delivers the best hotel experience, great value and allows you to simply be yourself. ... more   less 
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Also Known As:
Holiday Inn Perth City Centre Hotel Perth
Perth Holiday Inn

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