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Holiday Inn Perth City Centre
Ranked #10 of 66 Hotels in Perth
Certificate of Excellence
Reviewed 18 April 2014 via mobile

We stayed here at the Holiday Inn Perth CBD for three days. Very impressed by the level of service and the assistance you receive from staff. The breakfast is great with a wide variety of items. Next Perth trip I will be staying at the Holiday Inn in Perth CBD.

Stayed: April 2014, travelled as a couple
1  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 8 May 2014

Hi Michael W,

Thank you for your impressive review on your recent stay with us. My team and I always love to hear that our guests are impressed by the level of service they received. We really strive to achieve total guest satisfaction and it's great to read you will be staying with us next time you travel to Perth where you will be warmly welcomed to our great hotel.

Warmest Regard,

Deane Palmer
General Manager

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518 - 524 of 813 reviews

Reviewed 17 April 2014

Excellent location, very helpful front desk staff, comfortable if slightly dated room, good beds.
If you join the IHG loyalty scheme (easily done online) wifi is free.
Quiet room but at the back of the hotel, so no view.
A good value choice.

  • Stayed: January 2014, travelled solo
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3  Thank savvy_dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 8 May 2014

Dear savvy_dave

Thank you for taking the time to write a review on our trip site. We note your comment on the slightly dated room and have plan for the not too distant future to turn this around. I'm delighted to hear are an IHG Rewards member, there is no doubt the program has wonderful benefits with complimentary basic internet being one of them and that you rate our location as excellent (which it is). The front desk team are happy to read that you found them all helpful during your stay and we look forward to warmly welcoming you back to the hotel when you next visit Perth.

With our very best wishes

Deane Palmer
General Manager

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Reviewed 15 April 2014 via mobile

Stayed for one night only on business. Was very impressed with the staff, particularly Alex on reception when I arrived, she was very friendly and helpful. A warm welcome like that makes a big difference to any hotel. The amenities basket provided in the room as an IHG member was great, small bottle of wine, chips and nuts. Having arrived late in the evening this was ideal.
The room itself was good, reasonably spacious with a good bed. Breakfast was quite basic but redeemed by being able to order fresh eggs.
Overall what would be a pretty standard hotel is made very good by the quality of the staff.

Stayed: April 2014, travelled on business
1  Thank Barry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 8 May 2014

Dear Barry L,

Thanks for the wonderful review; I am delighted you experienced a warm friendly welcomed by Alex along with the other great staff at the hotel, certainly pleased to read you enjoyed the amenity basket which we offer in our King and Queen Executive rooms along with the ability to order fresh eggs to your liking at breakfast, we also offer freshly prepared French toast or Pancakes for future reference.

The team and I look forward to warmly welcoming you back when you next venture to the west.

Kindest wishes,
Deane

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Reviewed 14 April 2014

I stayed here whilst on a business trip in March. I was there for 9 nights and wasnt expecting the best when told this is where I was staying.

The lobby and entrance is a little cramped with the bar spilling over and around the front foyer and undercover area near the street. Can be a bit noisy especially on the weekends. The lifts are small but frequent and its a typical small corridors.

Having joined the IHG preferred guest program at christmas I was able to use this card upon checkin and got an upgrade to a king bed room. The room was pretty good size with enough space to work at a desk, lounge on the couch or bed. I also got complimentary amenities with my OHG card which includes chips, nuts, chocolate, water and a small bottle of wine every day. I thought this was a great touch. Also as a long stay guest, complimentary movie per week, even though they still charged at checkout.

The bathrooms are a bit old, but did the job.

Overall the property served its purpose. The room was comfortable and pretty good value for perth considering perth was very busy during the time I was there. I would stay there again as was a good location and close to our offices.

Room Tip: It served its purpose. It was a good size room, and be comfortable for two people stayiong for a lon...
See more room tips
  • Stayed: March 2014, travelled on business
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2  Thank Jwmcdonald81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 29 April 2014

Dear Jwmcdonald81,

Thank you for staying with us and leaving a review. We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We are deeply sorry for any inconveniences you have experienced. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into.

If there is anything you need next time you stay with us, please do not hesitate to contact the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare

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Reviewed 9 April 2014

Landed here at the start of our trip to Australia. Staff very helpful on initial encounter & no query was too much for them particularly Megan who was more than helpful. Room very well appointed with comfortable beds.

Location was amazing & within walking distance from shopping streets, Kings Park & train station which we used to visit Cottlesloe beach & Freemantle. We found prices of everything to be very expensive in Perth.

Only downside was the price charged for wifi but we found this to be the case in every city we visited in Oz with the exception of our apartment in Port Douglas. Hotels need to cop themselves on & move with the times instead of ripping us off!

I would recommend this hotel to anyone visiting Perth for location & friendliness.

  • Stayed: March 2014, travelled with family
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1  Thank mollieNorthEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 17 April 2014

Dear mollieNorthEast,

Thanks so much for your review. I am delighted to read you found our staff to be friendly and providing the assistance you required to make your stay in Perth fulfilling and comfortable; especially Megan who was delighted to receive your feedback too.

I also appreciate your comment around the cost of WiFi in Perth and the hotel, please be advised that we do offer free standard WiFi to all our IHG Rewards Club members. Membership is free to join and if you’re not a member, you can join when staying at any IHG hotel anywhere in the world.

It was wonderful to read you were able to see some of Western Australia’s best tourist destinations such as Kings Park, Cottlesloe Beach and Fremantle which are all wonderful areas.

The team and I hope we can welcome you back to the hotel when you next visit Perth.

Warm regards,

Deane Palmer
General Manager

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Reviewed 9 April 2014

We (2 adults and 3 kids) started our holiday in Australia by staying in this hotel for one night. Main reason for choosing this one was the location directly in the city centre. Family room was ok, but from space point of view I wouldn't imagine staying over there for several nights with a family. Breakfast was a bit of a disappointment, nothing compared to Holiday Inn in Singapore. Anyway, the hotel was good value for the money and in general "ok" choice for a short stay.

(Btw, if your kids fancy a swim, there's no pool in this hotel.)

  • Stayed: March 2014, travelled with family
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1  Thank Suzindo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 17 April 2014

Dear Suzindo,

I appreciate you taking a moment of your time to write a review from your recent family holiday to Australia.

If you found our family room to a bit tight on space, we do also offer interconnected rooms which provide more space.

I am sorry to hear that you found our breakfast somewhat disappointing and I hope you were aware of the variety of eggs cooked to order we have on offer.

With respect to the hotel not having a swimming pool, we do offer complimentary passes to the Beatty Park aquatic centre (reasonably close to the hotel) which has a range of heated and non-heated swimming pools.

Suzindo, thanks again and I do hope we have the opportunity to welcome you back to the heart of Perth city sometime in the near future.

Warm regards,

Deane Palmer
General Manager

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Reviewed 6 April 2014 via mobile

No complaints at all. Of all of the places I looked at the HI Perth was the best value. I was happy and would definitely stay again.

Location is fantastic, nice bar, great breakfast.

They were happy to switch the ham out for smoked salmon on my eggs Benedict which was very good.

  • Stayed: February 2014
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Thank SimonBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deane P, General Manager at Holiday Inn Perth City Centre, responded to this reviewResponded 18 April 2014

Dear Simonhendra,

I am delighted to read (along with the team) that you were happy with your stay with us and you found our staff to be accommodating with your meal requests.

Our team always strive to deliver a fantastic experience for all our guests to make their stay memorable and enjoyable.

Thank you for your time to write a review and we look forward to welcoming you back to Holiday Inn Perth City Centre when you next visit our great city.

Warm regards,

Deane Palmer
General Manager

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Additional Information about Holiday Inn Perth City Centre

Address: 778 - 788 Hay St, Perth, Western Australia 6000, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Perth > Perth CBD
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Perth
#6 Family Hotel in Perth
#10 Luxury Hotel in Perth
#12 Business Hotel in Perth
Price Range: £82 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Perth City Centre 4.5*
Number of rooms: 186
Official Description (provided by the hotel):
Holiday Inn Perth City Centre offers you the excitement, ease and convenience of our unbeatable inner city location. Situated directly on Hay Street at the heart of Perth's main business and retail district, the hotel is surrounded by restaurants, theatres and boutique shopping. Perth Arena, Perth Convention Centre, Kings Park and the Swan River are only a stroll away. Secure parking, free inner city transport and the nearby ferry terminal and railway station make it easy to get around, and our friendly capable team is always ready to support you and share local knowledge. Holiday Inn Perth City Centre is also Perth's Best Hotel for Business Travellers. It's renowned for outstanding facilities and service. A 4 1/2 star hotel with Perth corporate headquarters at the doorstep, your accommodation could not be more conveniently located to do business in. With first-class meeting facilities, 24-hour reception and concierge, onsite business centre, parking and Wi-Fi, Holiday Inn Perth City Centre provides a convenient base for Perth's corporate and business hotel guests. With the best location, friendly staff and stylish accommodation, Holiday Inn Perth City Centre has everything you are looking for in a Perth CBD hotel. Whether you are travelling for business or leisure, Holiday Inn Perth City Centre on Hay Street delivers the best hotel experience, great value and allows you to simply be yourself. ... more   less 
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Also Known As:
Holiday Inn Perth City Centre Hotel Perth
Perth Holiday Inn

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