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“Professional, great-service hotel in Central Perth”

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Parmelia Hilton Perth
Ranked #15 of 64 Hotels in Perth
Certificate of Excellence
San Francisco, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Professional, great-service hotel in Central Perth”
Reviewed 25 March 2014

Ample rooms, hospitable and friendly staff... concierge new local recommendations for food and activities. The wifi was fast, rooms very clean and location very central to transportation and restaurants.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, 27 March 2014
Dear Jacob L

So delighted to hear you enjoyed every aspect of your stay with us and we appreciate you taking the time to share your experience on Trip Advisor.

Thank you for your great recommendation and we hope to see you again soon.

David Constantine
General Manager
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2,174 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (311)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Perth, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 March 2014 via mobile

We had a lovely overnight stay, the staff were very helpful. The room service was great, and we had a great view. Beds were comfy and the room was spotless. It was a little pricey but you only get what you pay for.

Stayed January 2014, travelled with family
Helpful?
Thank ChristinaKolodij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, 27 March 2014
Dear ChristinaKolodij

Thank you very much for your review.

We are delighted you enjoyed every aspect of your stay and look forward to welcoming you back soon.

David Constantine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring, Texas
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 March 2014

It's been about 3 years since I was last in Perth. My company uses this hotel for the corporate rate. I traveleld here for business recently and found the hotel is really starting to show wear and tear. The rooms are in need of remodeling and the room clealing, turn down service is variable. The fitness center is a very small and limited facility. The high point is still the Adelphi restaraunt and bar - good food and service here. Happy hour and breakfast here is popular. And, loaction is favorable. Still, overall you dont get much value for the rates and it doesnt live up to Hilton standards. Given hotel availabilty and rates in Perth, they kind of have us over a barrel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 233rickb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, 27 March 2014
Dear Rick B

Thank you very much for taking the time to write a review.

Whilst I note you were very happy with your dining experience in Adelphi Grill which we are delighted to hear, I am naturally sorry you were disappointed with aspects of your guest room.

With respect to décor, we are well under way with a program of improvements to guest rooms, replacing all furniture to provide a fresh contemporary presentation. We have completed four levels, with the remainder due by end September this year and are sure you will appreciate the improvements.

Please accept my sincere apologies for any housekeeping shortfall. In the last month, the Hotel has undergone a major housekeeping restructure and we are confident you will notice the return to consistently high standards.

We do hope to have a chance to change your impression next time you visit. Please contact me direct at david.constantine@hilton.com if I can assist in making your stay more comfortable.

David Constantine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
51 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 March 2014

We booked multiple rooms here for our wedding last weekend, which was held at the Perth Zoo. This is the closest proper hotel to the zoo, but you do need to go through the very tricky and busy new route to get to the freeway to get there.

The hotel staff were all amazing before and throughout our stay. I am a Diamond member and they really bent over backwards to help us out with late checkout, rooms close to each other and services like shoe polishing etc.

The rooms:
- twin room with extra trundle bed - this room was pretty full! We didn't have a lot of room for movement, but we managed to get ourselves ready for the wedding, and we did have enough sleeping space.
- Queen room with trundle bed - again, not a lot of extra room, but this room was upgraded to a King with trundle, so there was a little extra space.
- twin room - perfectly adequate
- King deluxe plus suite - this was pretty amazing, and I really should have kicked the groom's party out of there and installed the bridesmaids and I in there! (if there had been enough beds there, I would have!) The bedroom was huge, with walk in robe. The bathroom was also pretty big, with separate shower and bathtub. There was also a really large sitting room and dining area, with balcony, so heaps and heaps of space.

The beds are soooooo comfortable. I told about three people there that this is the reason I like Hiltons - the squishy doonas and comfortable beds!

Breakfast was nice at the Adelphi, with gluten free bread available on request (although it took about 15-20 mins to reach me). The juice stations run out quite quickly, so get in early if you want a variety of juices, but the cooked breakfast bar and the continental section remained well-stocked throughout.

A huge thank you to Nadja, Annette and all the other staff we met, who helped to make our wedding weekend one to remember.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, 27 March 2014
Dear Liz G

Thank you so much for choosing to stay with us to celebrate your wedding last weekend.

We are delighted you were so happy with the whole experience and I have taken great pleasure in passing on your personal comments to Nadja, Annette and all the Team.

It is especially pleasing to hear you enjoyed the comfortable Hilton Serenity beds and the breakfast buffet in Adelphi Grill, though I am sorry you had to wait for your gluten free bread – please accept my apologies.

We very much appreciate your loyalty as a Hilton Diamond Member and look forward to welcoming you back very soon.

David Constantine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth, Australia
1 review
Reviewed 23 March 2014

Quite disapointed wont stay again. unorganised chaos at check in. flight attendants just pushing in to check out, not being acknowledged. Be aware you pay $100 for damages up front and it wont be returned for a week! Very small room, furnishings/drawers did not work/bathroom was 'tired' Breakfast was far too expensive, we had to ask twice for eggs and were not offered tea/coffee we had to ask again, cold items on 'hot buffet'

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ellise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, 27 March 2014
Dear Ellise D

Thank you very much for taking the time to review your recent stay.

I am concerned to hear you were disappointed with your stay and would appreciate an opportunity to address your concerns personally if you could kindly contact me at david.constantine@hilton.com or on 08 9215 2000.

In the meantime, please accept my sincere apologies for the poor check in experience and your disappointment at breakfast. This is certainly not the impression we would wish you to leave us with and I am very sorry for the shortfall.

To clarify the pre-authorisation on your credit card, this is to cover incidental charges to your room account. The balance remaining at the end of your stay is released between 3 to 5 working days dependent upon your bank; we will happily contact your bank to expedite this process upon request. Please accept my apologies for the inconvenience.

We hope to have a chance to change your impression in the future and I look forward to hearing from you.

David Constantine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
365 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 18 March 2014

My suite here was super comfortable. Great bed...best sleep in ages and I travel a lot. The staff and service at the hotel was excellent, Nothing was too much trouble. The breakfast was very good with fresh squeezed fruit and vegie juice and great gluten-free options as well as Asian breakfast options. The Head Chef Michael Schmidt was very accommodating and knows all about super foods and is very committed to creating healthy meals. Overall this is a centrally located, great place to stay in Perth.

Room Tip: I had room 605 - quiet suite
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tania d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, 20 March 2014
Dear Tania d

Thank you very much for taking the time to write such a great review.

We are delighted you enjoyed your stay and especially that you had such a comfortable sleep.

I have taken great pleasure in sharing your feedback about breakfast in Adelphi Grill with the Team and I know Michael is very happy to hear how much you enjoyed your experience.

Thanks again and we hope to have the pleasure of welcoming you back very soon.

David Constantine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 March 2014

We stayed here for four nights in March. It has the most comfortable beds ever. The hotel is a little it old but great location in the CBD, near free buses. Be careful if you're hiring a car as Perth is a nightmare for parking. The hotel does offer valet but it's not cheap. Restaraunt is very good. Staff very friendly and professional.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank expatinsingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, 17 March 2014
Dear expatinsingapore

Delighted to hear you enjoyed your stay and especially found your bed so comfortable!

With regard to parking, when compared to our nearest similar alternative, the Hotel’s valet parking is actually cheaper and offers convenience, security and unlimited returns in a 24 hour period.

So glad you enjoyed your dining experience in Adelphi Grill.

We look forward to seeing you again soon.

David Constantine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Parmelia Hilton Perth

Property: Parmelia Hilton Perth
Address: 14 Mill Street, Perth, Western Australia 6000, Australia (Formerly Parmelia Hilton)
Phone Number:
Region: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Perth
#10 Romantic Hotel in Perth
#13 Business Hotel in Perth
#14 Luxury Hotel in Perth
Price Range (Based on Average Rates): £
Hotel Class:5 star — Parmelia Hilton Perth 5*
Number of rooms: 284
Official Description (provided by the hotel):
Parmelia Hilton Perth is the city's most centrally located luxury hotel, in the heart of the CBD, across the road from the Perth Convention Centre and close to excellent shopping, restaurants and bars. Just a short stroll to beautiful Kings Park and the stunning Elizabeth Quay on the Swan River. From guest rooms to deluxe plus rooms and suites, all rooms at the Parmelia Hilton feature Hilton Serenity beds, high-speed internet (charges apply) and LCD TVs with complimentary cable and Foxtel channels. Relax by the outdoor swimming pool or work out in the fully equipped 24 hour gym. For a sizzling steak or a boutique beer on tap, enjoy the Adelphi Grill & Bar. The hotel's meetings and events floor with state of the art audio visual and lighting technology offers a choice of ten venues for 5-500, a 24 hour business centre and wireless internet access. The hotel's $55 per 24 hour valet parking service offers secure, under cover parking with the convenience of having your car brought to the hotel driveway as often as required. Valet parking is limited and space may not always be available, maximum height of vehicles is 1.9 m. ... more   less 
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Also Known As:
Parmelia Hilton Hotel Perth
Hilton International Perth
Hilton Perth
Perth Hilton

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