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“Good in parts but NOISY!”

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Four Points by Sheraton Perth
Ranked #19 of 64 Hotels in Perth
Certificate of Excellence
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good in parts but NOISY!”
Reviewed 25 January 2014

We were upgraded to room 533. Lovely room but plagued by noise from two sources: one, the busy street outside, two the paper-thin walls, which meant we could hear the people in the next room talking. And they talked, not particularly loudly but animatedly, until 3 a.m. The first night we had to ring reception, who dealt with it. The second night we used earplugs. The problem is made worse by the communicating door and the fact that sound escapes between the wall and the window, where there is no sound insulation.
The hotel's location is good, being on the free bus route, a short walk to the station and downtown area.
On the plus side, the staff were great.

Room Tip: Not overlooking the street, not with communicating door.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank capnporky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 27 January 2014
Dear capnporky
Thank you for providing your feedback from your recent stay online. We were delighted to hear you enjoyed our convenient CBD location, and thank you also for the kind feedback regarding our associates; I have shared this information amongst our team. We were disappointed to hear you experienced some noise disturbances throughout your stay which impacted on the overall comfort of your stay, please accept our sincere apologies for this. Rest assured we are looking at ways in which we will be able to address the noise issues for our guests improved experience. Whilst we definitely understand your prerogative to experience different hotels in Perth we would welcome an opportunity to have you stay with us again. Please don’t hesitate to contact me if I can be of any assistance, now or in the future.
Yours sincerely
Sean Raine
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
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English first
Brisbane, Australia
Level Contributor
324 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 23 January 2014

The positives:
Good location, recently rennovated rooms, pleasant professional and helpful staff.
24/7 additional charge but good value public carpark around the corner.
Opposite the Perth Arena entertainment center.
Many eating options in surrounding streets.
Spotless clean room with a big bed.
The negatives:
You have almost no control over room ventilation. Despite asking and geting maintenance to investigate the limited rate of air conditioning air turnover the room was always stuffy and constantly at around 24 C.
The open shower splashes water over the floor and whoever designed the sink and lighting in that area has never shaved or tried to put makeup on with that design.
The smart looking vanity sink also causes water to get splashed everywhere.
Very very soft and nice looking but useless pillows even when we asked for the other choice.
Bedside tables with no drawers. They look like drawers but aagin the interior designer was just trying to be clever rather than being clever.
Typical over subdued room lighting that means you need a torch to see inside your suitcase.
No free in room wi-fi.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KeenPhotographer-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 28 January 2014
Dear KeenPhotographer-11
Thank you very much for providing your feedback from your recent stay at Four Points Perth online. We were delighted to hear you enjoyed our convenient location, comfortable rooms and our associates provided you with a high level of service throughout your stay. Whilst we were pleased we met your expectations in those regards, we were disappointed to hear we fell short on other aspects, please accept our sincere apologies. Rest assured we are aware the current air conditioning system is not always ideal for our guests comfort, and as such are currently looking in to upgrading our air conditioning system. We have heard your feedback in regards to the functionality of the bathroom and bedroom designs within the guest rooms, and we understand the issues being presented. We will definitely regard this feedback for further improvements to our guests experience. Whilst we definitely understand your prerogative to experience different hotels in Perth we would welcome an opportunity to have you stay with us again. Please don’t hesitate to contact me if I can be of any assistance, now or in the future.
Yours sincerely
Sean Raine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 12 January 2014 via mobile

We stayed here for 3 nights in a premium room for our first visit to Perth. From the moment we checked in, I loved this hotel! The gentleman who checked is was very warm and went above and beyond to help us out. After arriving quite late at night, we asked if the bar was still open for a night cap. He said he would ask them to keep it open for us. After we dropped our bags and came back down to the foyer, he was also waiting for us with plenty of brochures about Perth - very helpful!

The room was well-appointed. I do agree with most regarding the privacy issue of the bathroom though. We had breakfast each morning, which was fine. The bar also had a 50% off promo running, which was great.

The concierge helped us with making a booking for Rottness, and gave us great tips for our day trip.

All in all, a really pleasant stay, and certainly one of the most friendly and helpful hotel staff I've come across in a long time! We will be back!

Stayed January 2014, travelled as a couple
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 16 January 2014
Dear A TripAdvisor Member
Thank you for your favourable review! It is wonderful to know that you had a pleasant and comfortable stay at our hotel. We were also delighted to hear our associates continue to deliver exceptional service and it contributed to making your stay much more enjoyable. We look forward to welcoming you back soon when you are next travelling our way.
Yours sincerely
Sean Raine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 January 2014

I stayed at the Sheraton with my friend as we were attending the Hopman Cup tennis at the Perth Arena so the location was the perfect choice for us as it was directly across the rod from the venue.
What I didn't expect was the fantastic service we received from all of the staff at the Sheraton, from the time I rang them to ask for an earlier checkin until we checked out. Nothing was too much trouble… this made us feel so welcome at the hotel and valued as a guest.

We had a twin share room which was spacious, well appointed, clean and with everything we needed. If I had one wish it would be that you could switch the air conditioner off as this was not possible and I find it not great for sleeping.

The hotel was undergoing some renovations to the dining room but this didn't impact on our stay as an alternative space in a conference room was set up to cater for the breakfast dining on our last day.

Over all a great hotel with fantastic staff in a wonderful location.

thanks to the Sheraton Perth and all the staff.

Room Tip: We had a room on the 1st floor but there was no problems with any noise so I don't think that it...
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oztravellers5054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 13 January 2014
Dear Oztravellers5054
Thank you very much for choosing to stay with Four Points Perth and for taking the time to provide your feedback online for this stay. We were delighted to hear you thoroughly enjoyed your experience with us for The Hyundai Hopman Cup. We were also very pleased to hear our associates provided you with exceptional service, we have shared the feedback amongst our team. Rest assured we are evaluating an air-conditioning upgrade for the near future, to allow greater guest control. Thank you once again, we look forward to welcoming you back to Four Points Perth in the near future.
Yours sincerely
Sean Raine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 January 2014

My wife and I stayed at Four Points on Sheikh Zayed Road in Dubai this time last year and we are very please to report that the wonderful treatment we received in Perth WA was equal to that in Dubai. We chose a Studio room this time which was very suitable for our 7 night stay, quiet, comfortable and very well cleaned daily. In-room privacy of the bathroom was different at first, but once settled in, was not a problem. Location to the Perth Arena was excellent (particularly for tennis and live shows) and well positioned for car parking, departure and arrival car travel.
The reception, bar and dining room staff were exceptional, always polite, pleasant and obliging... always willing to go out of their way to assist. Breakfasts provided a good range from wholesome meals to dietary options.
I would recommend Four Points by Sheraton as the place to stay in Perth for a wonderful experience at a reasonable cost.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank libbyanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 13 January 2014
Dear libbyanne
Thank you very much for providing your feedback online. We were delighted to hear your Four Points Perth experience met your expectations for all aspects. Your feedback regarding our associates has been shared amongst the team. We look forward to welcoming you back to the hotel in the near future.
Yours sincerely
Sean Raine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
74 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 8 January 2014

I booked this hotel because of its proximity to the Perth Arena. The room was large, well appointed and surprisingly quiet, ensuring a good night's sleep. With tennis being played across the road, the bar proved to be a popular watering hole, but the noise did not seem to carry to my room on the fifth floor.

Breakfast in the only restaurant was good, although a little expensive and a full breakfast was not much more than the continental one. I did not have dinner here but the one, light lunch I had was fine.

There was free internet in the business centre and an hour's complimentary WiFi per day. Staff were aware that I was experiencing problems with my email provider, also that a tour operator had failed to show up, and I was given a complimentary drink voucher to help make my day go better, even though none of the problems I experienced were caused by the hotel.

I obtained a good pre-paid room rate which compensated for the cost of breakfast, and I found the housekeeping to be extremely efficient, ie rooms made up early and laundry returned, on a Saturday, in very good time.

My room happened to be on the side of the building, not facing the main street and it was very sunny with heavy drapes when needed. The air conditioning could not be shut off, but the temperature could be controlled.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikefromBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 13 January 2014
Dear MikefromSydney
Thank you very much for taking the time to provide feedback from your recent stay at Four Points Perth. We were delighted to hear all aspects of your time with us met your expectations, and were also pleased to hear our associates provided excellent service throughout. We look forward to welcoming you back at the hotel in the near future.
Yours sincerely
Sean Raine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 January 2014

I stayed on a long stay while working in Perth. The hotel stood apart for the excellent service and location. The staff went out of their way with room accommodations and directions, and always responded in a timely manner. Additionally, you can't beat the location for the price -- the hotel is located right in the CBD, with walking access to shops, restaurants, and local events.

I have already recommended staying here to colleagues and friends.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 13 January 2014
Dear Peter S
Thank you very much for your online feedback. We were delighted to hear we have been consistent in meeting your expectations throughout your long stay, and we thank you for your recommendation of our hotel. We look forward to welcoming you back to Four Points Perth in the near future.
Yours sincerely
Sean Raine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Perth

Property: Four Points by Sheraton Perth
Address: 707 Wellington Street, Perth, Western Australia 6000, Australia
Region: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Perth
#14 Romantic Hotel in Perth
#18 Luxury Hotel in Perth
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Four Points by Sheraton Perth 4.5*
Number of rooms: 278
Official Description (provided by the hotel):
The Four Points by Sheraton Perth offers a great location in the Central Business District. We are close to the heart of the city and its many popular tourist attractions, parks, and sporting events. Perth's airports are within 30 minutes by car, and our location provides direct freeway access. SPG Members receive complimentary in-room internet when booking direct. Book direct today. ... more   less 
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Also Known As:
Citigate Perth Hotel Perth
Citigate Hotel Perth
Perth Citigate Hotel

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