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Four Points by Sheraton Perth
Ranked #23 of 81 Hotels in Perth
Certificate of Excellence
Banstead, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Our stay!”
4 of 5 bubbles Reviewed 5 April 2014

Good hotel bang opposite the Arena, and very close to the main city centre and rail/bus stations. The free bus service within the CBD called CAT has a stop literally across the road. Our accommodation was good and we couldn't really fault anything. However, the shower, toilet cubicle and hand wash areas were co-located in an "interesting" manner. Beware of sharing the room unless with someone close. I was ok as I was with my wife!
Dining and bar areas are good. Liked the breakfast choice. Staff in all areas were very helpful and attentive.

Room Tip: I always make an advance request to the hotel for a good room/upgrade etc.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2014LM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 8 April 2014
Dear 2014LM
Thank you for providing your feedback online regarding your recent stay with us, we were delighted to hear you thoroughly enjoyed our convenient location and much of your Four Points experience. Rest assured we are aware our current bathroom design poses privacy implications to guests travelling with companions, and have since been devising alternative solutions. We hope to have the issues resolved in the near future. We look forward to welcoming you back to the hotel in the near future.
Yours sincerely
Sean Raine
General Manager
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976 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (190)
Date | Rating
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English first
Perth, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 March 2014 via mobile

Our room was booked via Agoda on a special deal including breakfast which turned out to be an unbelievable offer! Very surprised by the quality of the room (double room with two double beds to accommodate my family of four). Rooms were spotlessly clean, facilities were great and beds and pillows extremely comfortable. We stayed at the hotel whilst they were partaking in Earth Hour which saw the hotel bar lights being dimmed to candlelight and complimentary canapés being offered to guests. Atmosphere was great and the service friendly and efficient. Breakfast the following morning was also good with staff eager to assist in any way possible. Will definitely be using this hotel again due to its easy access to the freeway, clean, fresh rooms and friendly manner staff display towards guests.

Stayed March 2014, travelled with family
Helpful?
2 Thank REOCLewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 1 April 2014
Dear REOCLewis
Thank you for your online feedback regarding your Four Points Perth experience. We were delighted to hear we exceeded your expectations for this stay. Thank you very much for your participation and support of our Earth Hour event, we were pleased this event was a huge success and our guests were able to enjoy the experience. We look forward to welcoming you back to the hotel in the near future.
Yours sincerely
Sean Raine
General Manager
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Albany, Australia
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

our room was very clean staff very friendly buffet breakfast excellent value for money great way to start the the day . overall good value in good location we will stay again in the king room there are dearer hotels in perth that are not as good

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gary h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 26 March 2014
Dear Gary h
Thank you for providing your feedback online regarding your Four Points Perth experience. We were delighted to hear you thoroughly enjoyed our hotel due to our convenient location, friendly associates and your dining experience. We look forward to welcoming you back in the near future.
Yours sincerely
Sean Raine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
1 review
4 of 5 bubbles Reviewed 24 March 2014

We stayed here on the public holiday weekend March 1,2 after travelling down the south west for 8 days and on arrival found no guest facilities to do laundry. The hotel offers laundering at a cost but was too expensive at public holiday rates. Why don't you cater for guests to do their own laundry as do many other hotels. Very dissappointing.
The air conditioning belted out air at 19 degrees day and night and was unable to be adjusted.When i complained to the desk staff they said they would look into it..

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julie v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 26 March 2014
Dear Julie V
Thank you for providing your feedback online regarding your recent Four Points Perth experience. We were disappointed to hear you found a few aspects from your experience below satisfaction, please accept our sincere apologies. Please do not hesitate to contact me directly, to discuss these issues further.
Yours sincerely
Sean Raine (sean.raine@fourpoints.com)
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

I stayed at Four Points with my family earlier this month and our stay was very pleasant. The hotel was located in a convenient location (10 minutes' walk from City West outlet mall and 10 minutes' walk from Perth station). The staff was helpful.

The only drawback was that the rooms did not have Wifi and we had to always go to the lobby to use the Internet.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ellecia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 26 March 2014
Dear Ellicia
Thank you for providing feedback online in regards to your recent Four Points Perth experience. We were delighted to hear you found our hotel conveniently located and comfortable to your needs, though we were concerned to hear you thought WiFi was not available in your room. Upon reservation we have available various room packages which may or may not include this facility. We also have available for purchase WiFi daily rates of $20. Should you have any further queries with future reservations please do not hesitate to contact our reservations team on +61 8 9327 7060, we look forward to welcoming you back in the near future.
Yours sincerely
Sean Raine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 22 March 2014

A really nice hotel , the staff were very good , easy checkin . My room was nice with a good shower area and great ameneties , all very clean and great room service when i wanted a late night snack . The breakfast was buffet style , could have been better . I liked the location very good access to the city .

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lucy x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 24 March 2014
Dear lucy x
Thank you for providing your feedback online regarding your recent Four Points Perth experience. We were delighted to hear our associates contributed to a comfortable stay with us! Whilst we were pleased to hear you enjoyed much of your stay we were disappointed to hear you were unable to enjoy your buffet breakfast, please accept our sincere apologies for this. Rest assured we have shared the feedback with our food and beverage department for reviewal. We look forward to welcoming you back to our hotel in the near future.
Yours sincerely
Sean Raine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalkara, Malta
Level Contributor
186 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed 21 March 2014

We stayed at this hotel from 11th December for a week or so for the Perth Test of the Ashes Tour. The hotel was a bit out of the way and not particularly memorable though perhaps I should have written the review earlier!

The hotel was clean and the rooms of average size. Breakfast was slightly better than average. Location for the Arena was perfect and we saw Bon Jovi at The Arena which was a fabulous venue. Location for the cricket was less good.

One point of note was the poor wi-if access. It was free in the lobby area but guests were required to get a slip of paper with a code on every time access was required. This was inconvenient and annoying but to be fair wifi access across Oz was poor - often free access was either unavailable or so slow as to be not worth using. Very frustrating!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 724jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this review, 26 March 2014
Dear 724Jane
On behalf of the hotel I would like to thank you for providing your feedback online regarding your Four Points Perth experience in December. We were delighted to hear you enjoyed your stay with us for the Bon Jovi concert at the Perth Arena, which we are located directly opposite. Rest assured we are currently revising the current access process for the WiFi connection at our property. We are in the final stages of an upgrade to the internet provider, and will be completed within the next couple of weeks. We look forward to welcoming you back in the near future.
Yours sincerely
Sean Raine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Perth

Property: Four Points by Sheraton Perth
Address: 707 Wellington Street, Perth, Western Australia 6000, Australia
Region: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Perth
#15 Romantic Hotel in Perth
#22 Luxury Hotel in Perth
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Four Points by Sheraton Perth 4.5*
Number of rooms: 278
Official Description (provided by the hotel):
The Four Points by Sheraton Perth offers a great location in the Central Business District. We are close to the heart of the city and its many popular tourist attractions, parks, and sporting events. Perth's airports are within 30 minutes by car, and our location provides direct freeway access. SPG Members receive complimentary in-room internet when booking direct. Book direct today. ... more   less 
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Also Known As:
Citigate Perth Hotel Perth
Citigate Hotel Perth
Perth Citigate Hotel

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