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“Perfectly located for shows at The Arena”

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Four Points by Sheraton Perth
Ranked #22 of 66 Hotels in Perth
Certificate of Excellence
Reviewed 27 May 2014

We stayed one night so we could attend a show at the arena - perfect location as we walked out - crossed the road & were one of the first at the bar for cocktails after the show. :) Conveniently located to walk to Myer n David Jones and any restaurants on westend of cbd.

  • Stayed: June 2013, travelled as a couple
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Thank MPopp82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this reviewResponded 28 May 2014

Dear MPopp82,
Thank you for your online review. We are glad to hear that you had an enjoyable stay with us and found our hotel's location convenient. Your feedback will be shared among our team.We look forward to welcome you back at the hotel in a near future.
Yours sincerely,
Sean Raine
General Manager

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763 - 769 of 1,060 reviews

Reviewed 25 May 2014

Stayed for 5 nights in February 2014. Check in was fast and we stayed on level 6. Our room was in one of the corner end of the hotel facing the condominium.

The room was huge - 2 double beds and there was still lots of space especially at the window for perhaps a stowaway bed. The hotel had been renovated and the room do give one a business traveller kind of setting.

The grouses are as follows:-

1. Centralized air conditioner system: when we checked into our room, we had lowered the temperature to the minimum due to the sorching heat. However, we couldn't feel the air condition and the room still felt stuffier. We called reception who promptly sent the maintenance guy over. After checking the air con wires located beneath the false ceiling of the sink and did some testing, he managed to fix the air conditioner issue. However, the air (though was at the lowest and strongest fan) was weak. We left the room after a couple of hour rest and came back after dinner. Same issue: the room was back to stuffy though we dabble with the temperature and fan.

We called reception and the lady kindly offered to switch our room. As it was late and we were tired, we didn't and had a standing fan sent to our room to help the air ventilation. It was so much better with the fan.

2. Bathroom layout: it is an open sink concept. There is a bathroom door after the sink which leads to the showering area and the toilet bowl, and it wasn't a full height door. There should be a full height sliding door to separate the sink area from the bedroom as it's like only 2 steps from the bed to the sink. The sliding door would help to keep the bathroom lights from the bedroom whenever one uses the toilet in the middle of the light without the one sleeping closest to the toilet to be stirred from their sleep.

3. Wifi: free wifi is only available in the lobby area. I have stayed in hotels in Hongkong, Macau, Bangkok, Phuket, San Francisco, Los Angeles and Las Vegas whereby free wifi is available everywhere within the hotel premises and not just restricted to the lobby area. At Four Points, one would have to approach the reception for the free wifi slip. But that is only valid for a 1 time use per day; meaning you got to keep approaching the staff at the reception for it. Once, there was a number of people checking out/in and we had to wait for sometime just to get a bloody slip to access the wifi.

4. Location: the entrance is facing Perth arena and it takes about 7 minutes to walk to Northbridge, about 15 minutes to walk to the Hay Street shopping street. Though there is a free yellow and red CAT nearby the hotel, it is faster to walk if one factor in the waiting time and traffic. The good thing is that it is only 2 streets to where Matsuri is.

The redeeming factors are:

1. Value for money: Inclusive of taxes, it cost S$211 (A$185) per night for 2 which is cheap, given that the hotel is newly refurbished and also considering that Perth hotels are one of the most expensive in Australia.

2. Bathroom amenities: the bath gel, shampoo and conditioner have a fruity smell which is refreshing and is smoothing on the skin.

3. Huge and comfortable room: I was expecting 2 single beds given that the hotel space is not huge and each floor has like 50 rooms. 2 double beds was a surprise - that the room is big to fit them and there was still space for a single bed.

4. Friendly staff: whether it is the reception staff, the maintenance guy or the cleaning staff, every staff made me feel valued during my stay at Four Points.

  • Stayed: February 2014
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Thank Andreamorientes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this reviewResponded 28 May 2014

Dear Andreamorientes,
Thank you for your feedback with regards to your recent stay at the Four Points by Sheraton Perth. We are delighted to hear that you had a pleasant stay with us and enjoyed our hospitality and the comfort of our rooms.Kindly note that your comments on the friendliness of the team will be shared among the staff.We are disappointed though we did not meet all aspects of your expectations during this stay.Rest assured that we are aware our current bathroom design poses privacy implications to guests travelling with companions and have since been devising alternative solutions.We are also working on improving the air conditioning system. Hoping to welcome you back at the hotel in an near future.
Yours sincerely,
Sean Raine
General Manager

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Reviewed 22 May 2014

I stayed at the FP - Perth for a trip for work. The property itself is great. Concierge; reception and dinning facilities meet all the requirements you need for work. The rooms are modern and have everything you need for business. I look forward to staying at the FP - Perth again on my next travel. Strongly recommend the SPG loyalty program as well; great rewards and benefits for members.

  • Stayed: May 2014, travelled on business
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1  Thank Joshua S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this reviewResponded 25 May 2014

Dear JoshuaS,
Thank you for your great online review with regards to your recent stay with us at the Four Points Perth. We are glad to hear that you has an enjoyable stay and appreciated our services and facilities. Rest assured that your positive feedback will be passed on to our team. Awaiting to welcome you back at the hotel in a near future.
Yours sincerely,
Sean Raine
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

We stayed in this hotel for 4 nights in April 2014 and the price was ok and we were upgraded to a premium room which was great. However the only thing that really disturbed me was that there was no proper door to the bathroom in the hotel room which meant whoever was staying with you had great views on everything in the bathroom. This is fine if you are staying by yourself or with a partner but not so great if the people you are sharing the room with aren't that close.

Great location though and very central to everything. Parking can get quite expensive here if you are travelling with a car though as they only have an arrangement with Wilson carparking so the daily rate is quite steep.

  • Stayed: April 2014, travelled as a couple
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Thank KutzK66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this reviewResponded 22 May 2014

Dear KutzK66,
Thank you for your feedback with regards to your recent stay at the Four Points Perth. I am glad to hear that you had an enjoyable stay with us and found our hotel's location convenient. Rest assured that we are aware our current bathroom design poses privacy implications to guests travelling with companions, and have since been devising alternative solutions. We hope to have the issue resolved in the near future. Looking forward to welcome you back at the hotel in the near future.
Yours sincerely,
Sean Raine
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

The location was good for business in Perth, the room service was quick with reasonable choice of food, the staff were friendly and efficient and the rooms were clean. My only complaint is that there wasn't any parking on site.

Stayed: May 2014, travelled on business
Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this reviewResponded 25 May 2014

Dear Traveller2209,
Thank you for taking time to share the the gift of your feedback with regards to your recent stay with us.We are pleased to hear that you had an enjoyable stay at the hotel and was well looked after by our team. Rest assured that your comments will be passed on to the staff.Whilst we do have a parking facility near the hotel, we have taken good note of your feedback about the on-site parking facilities and are working on this issue. Hoping to welcome you back at the Four Points by Sheraton Perth in a near future.
Yours sincerely,
Sean Raine
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

I stayed in the hotel for 4 nights previously and have to give them a thumbs up for their wonderful service! The staff were friendly and remember you by name. And they were really helpful with recommendations on food or other attractions. Hotel is located at a really centralised location. Thankfully for the cool weather, I was able to walk to Kings Park, Perth Railway station, Northbridge, Harbortown and Arena. Also, the hotel is clean and bright, with good quality toiletries.

Only a minor unhappiness was with the limited choices of TV programs. I wished there were more variety of TV channels like AXN, HBO.

Other that that, my whole experience with Four Points was great and memorable. I would definitely choose this hotel again if I go to Perth once more.

  • Stayed: May 2014, travelled solo
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Thank GraceL0h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this reviewResponded 19 May 2014

Dear GraceL0h
Thank you for your great online review with regards to your stay at the Four Points Perth. We are very pleased to hear that you had an enjoyable stay with us and liked the hotel's location. We have well noted that you were well looked after by our team which made your special trip even better. Rest assured that your feedback will be shared with our staff, and we have also noted your request for extra channels in room in future. We will keep this in consideration moving forward. We look forward to welcoming you back to the hotel in the near future.
Yours sincerely
Sean Raine
General Manager

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Reviewed 11 May 2014

Stayed at the hotel during late December 2013 as part of a honeymoon trip through WA and had a very pleasant stay for 4 nights:

- Standard of hotel was great on a modest budget. (Good deals if booked early)
- Easily accessible location to the train / bus station (5 min walk) to reach Cottlesole, Fremantle and other locations.
- 15 min walk to Kings Park and same distance to Ferry Port for boat trips to Rotto.
- Bedroom, bathroom and other facilities were very clean and of a good standard.
- Ordered room service once during the stay. Very reasonable and quick service.

Trip made all the better by hotel staff making us feel special during our stay with small touches to welcome us during our honeymoon stay.

Room Tip: Book direct with hotel in advance to secure a good rate
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  • Stayed: December 2013, travelled as a couple
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Thank leroy000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsPerthGM, Manager at Four Points by Sheraton Perth, responded to this reviewResponded 13 May 2014

Dear leroy000,
Thank you for your great online review with regards to your stay at the Four Points Perth. We are very pleased to hear that you had an enjoyable stay with us and liked the hotel's location. We have well noted that you were well looked after by our team which made your special trip even better. Rest assured that your feedback will be shared with our staff. Awaiting to welcome you both back at the hotel in a near future.
Yours sincerely,
Sean Raine
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Perth

Address: 707 Wellington Street, Perth, Western Australia 6000, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Perth
#14 Romantic Hotel in Perth
#21 Luxury Hotel in Perth
Price Range: £74 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Four Points by Sheraton Perth 4.5*
Number of rooms: 278
Official Description (provided by the hotel):
The Four Points by Sheraton Perth offers a great location in the Central Business District. We are close to the heart of the city and its many popular tourist attractions, parks, and sporting events. Perth's airports are within 30 minutes by car, and our location provides direct freeway access. SPG Members receive complimentary in-room internet when booking direct. Book direct today. ... more   less 
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Also Known As:
Citigate Perth Hotel Perth
Citigate Hotel Perth
Perth Citigate Hotel

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