I stayed here for one night whilst in transit from Auckland to London. I arrived at the hotel at approximately 17:30 and checked in. The young lady who checked me in was nice enough, however, she was a little vacant. I found it outrageous that a hotel with such a good reputation did not offer any shuttle service to and from the airport. I had called ahead before I arrived and was advised there was a shuttle service I could book through the hotel. the receptionist knew nothing of this, so she asked the concierge to pop the details on a piece of paper and put it under my door. I went up to the room, which was very clean and comfortable and the two bottles of complimentary water was a nice touch. I went out for dinner in Perth and got back at approximately 21:30. The shuttle details had not emerged. I went down to see the concierge and was greeted by a very rude young man who felt it was a good idea to talk over the top of me. Turns out, the shuttle departed from a hotel up the road every hour on the hour. Considering I had to be at the airport for 05:30, I did not fancy getting there super early so opted for a taxi - cost was approximately AUD $46.
The office facilities at the hotel are great. I was able to use the PC to check in online and print out my ticket, at no extra cost.
The bathroom was clean and adequate. The toiletries supplied were excellent.
There were several functions in the hotel that night - I stayed on a Saturday - which meant there was quite a lot of noise. Well, when I say noice, I mean music from the functions. So not ideal for someone with an early flight. I am unsure if there were quieter rooms available.
The bed and pillows were very comfortable.
All in all, the hotel is very clean and well presented - even if a little dated. However, I walked away feeling like I did not want to stay there again, especially at £150 per night. I actually felt quite disappointed. I felt the customer service offered was empty and insincere, however, that was the general impression I got from Perth.
- Official Description (provided by the hotel):
- Situated near the banks of the Swan River, on the eastern edge of Perth's central business district and shopping precinct. Hyatt Regency Perth Hotel is convenient to the new Perth Stadium, arts, parks, entertainment and convention centres. ... more less
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- Also Known As:
- Hyatt Regency Perth Hotel Perth
- Perth Hyatt Regency
- Hyatt Perth