Had been away for a few weeks and before going home to the Great Southern fancied a couple of nights of rest and relaxation to get over travel. I went for the Hyatt because I'd heard good things, it was 5 star and after staying at the Hyatt in Tokyo I found I could collect points, so figured why not?
I got a room with a view, of the Swan River, and that was great. Comfortable room. Slightly dated bathroom, but not something I've been fussed by. Lovely lounge bar next to reception with excellent and helpful staff (all the staff I encountered were professional, courteous and helpful - kudos). Enjoyed the swimming pool too.
...but, there were a few issues. Firstly, the bed did seem to lean to the side, so it felt like being on a slope. Secondly, a little randomly, there was a porn magazine stashed in the wardrobe. A bizarre find and makes one wonder how much the cleaning staff actually clean. Thirdly, no drawer space for clothes - not unusual for Aussie hotels though. I find many have a feel of not being too bothered about furnishings, like they gave up halfway through. The biggest issue for me though was the instant coffee.
This might seem a small problem, but for a 5 star hotel I'm expecting top quality complimentary coffee (in Tokyo they providing filter coffee - bliss!). It was some crappy Douwe Egberts stuff; at the very least put something decent in.
This might seem small time, but these little things all add up. The coffee thing just looks cheap.
I'd come back - these are minor things, and I'm used to bringing my own coffee in hotels - but a collection of little (and quite frankly simple to resolve) issues have contributed to 4 stars instead of 5. I expect better - maybe learn from your Tokyo colleagues.
- Official Description (provided by the hotel):
- Situated near the banks of the Swan River, on the eastern edge of Perth's central business district and shopping precinct. Hyatt Regency Perth Hotel is convenient to the new Perth Stadium, arts, parks, entertainment and convention centres. ... more less
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- Also Known As:
- Hyatt Regency Perth Hotel Perth
- Perth Hyatt Regency
- Hyatt Perth