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“Weekend in Perth”

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Novotel Perth Langley
Ranked #16 of 64 Hotels in Perth
Certificate of Excellence
A TripAdvisor Member
“Weekend in Perth”
Reviewed 25 April 2012

Novotel Perth is a very well presented hotel with all our needs fulfilled in our room. It is a short stroll down to the bank of the Swan river but a bit further from Town than some of the other hotels located in North End. Having also stayed at the Ibis Perth, I think that the premium expected for a stay at the Novotel is not warranted if the purpose of the trip is to see Perth city. But as per before, it was a pleasant stay with nothing negative to report.

  • Stayed April 2012, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Rating summary
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Traveller tips help you choose the right room.   Room tips (325)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Sydney
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 April 2012 via mobile

Good location in east Perth, easy walk down to the swan river and the parkland along riverside drive & the shopping precinct & restaraunts are close by also. For guests with a vehicle there is ample parking (metered) just around the corner or a parking lot in the hotel basement for $25 per day.
Quite a standard city hotel, but it's comfortable & the rooms are equipped with everything that you need for a short stay in Perth.

Stayed December 2011
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Thank Shaunwaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2012

Stayed here as a getaway for my partners birthday, the restaurant is grossly overpriced and there are a small amount of places to eat within walking distance. The carpark was labelled full although reception told me it had been "playing up lately" and may not actually be full, I drove around for 20 minutes looking for a carpark until I finally found one. Our room was dated and had a view of another building. Upon requesting a DVD player we were told they were unavailable. The spa was dirty and the glass hadn't been cleaned for so long we couldn't see out of it. On the day of check out I had read in the guide booklet that Sundays had check out of 5pm which we confirmed with reception, later on that day we went to check out and were told we would be charged for late check out, parking and a movie that we didn't even watch!! The staff told us that the lady who confirmed out late check out was new to the job and had told us wrongly because they were busy. Worst customer service I have ever experienced. The lifts were broken and spent most of the time opening at floors we didn't even want to get off at. Reception didn't not once apologise.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ozziegirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bree C, General Manager at Novotel Perth Langley, responded to this review, 10 May 2012
Less than Average!

I very much appreciate you taking the time to write your review on the Tripadvisor website regarding your recent stay at the Novotel Perth Langley, as it is through verbal comments and Guest experiences that we are able to improve our services; it is important to us and our business to receive all feedback, positive and constructive from our guests such as yours.

The management and staff of the Novotel Perth Langley are passionate about exceeding guest expectations, the comfort and satisfaction of their guests is of prime importance. From your comments it is apparent that regrettably, on this occasion we have fallen short of our key objective and I offer my sincere apologies. Your constructive comments have given me the opportunity to work with our team to improve our services and implement the importance of our guest well-being.

Again I do appreciate you sharing your concerns and it is in our hope that you will give us the opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Perth Langley

Property: Novotel Perth Langley
Address: 221 Adelaide Tce, Perth, Western Australia 6000, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Perth
#8 Family Hotel in Perth
#8 Business Hotel in Perth
#11 Romantic Hotel in Perth
#15 Luxury Hotel in Perth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Perth Langley 4*
Number of rooms: 256
Official Description (provided by the hotel):
Novotel Perth Langley is located in the Perth city centre, within easy walking distance of shopping malls, cinemas, sporting grounds and tourist attractions. There are 256 well appointed rooms, offering views of the city and Swan River. The hotel features award winning Senses Restaurant & Wine Bar, and Fenian's traditional Irish pub, sauna, spa and gymnasium facilities. ... more   less 
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Also Known As:
Novotel Perth Langley Hotel Perth
Accor Perth Langley
Perth Novotel

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