Very poor customer service at the front desk from a receptionist named Habib.
Flew in to Perth from Melbourne, our flight had been delayed and we arrived at about 11pm, last minute trip for a family emergency and hadnt booked any accomodation.
Not wanting to wake family at such a late hour we took a cab direct from the airport to novotel because we checked online and they had quite a large variety of rooms available however due to the short notice the online booking couldnt process.
Upon arrival at Novotel we noticed the flight staff from our flight checking in and approached the front desk. Immediately the receptionist, Habib. Told us rudely after looking us up and down that there were no rooms available. We pointed out that there were according to their website. Without even checking or agreeing to look at what we were trying to show him he rudely repeated nothing was available. Will never stay at a novotel hotel again.
We were lucky and more than happy with end result though as walked across the road to Pan Pacific and recieved a warm welcome, beautiful and polite receptionists and two beautiful 5 star rooms with views. I'd highly recommend booking Pan Pacific over novotel.
- Official Description (provided by the hotel):
- Novotel Perth Langley is located in the Perth city centre, within easy walking distance of shopping malls, cinemas, sporting grounds and tourist attractions. There are 256 well appointed rooms, offering views of the city and Swan River. The hotel features award winning Senses Restaurant & Wine Bar, and Fenian's traditional Irish pub, sauna, spa and gymnasium facilities. ... more less
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- Also Known As:
- Novotel Perth Langley Hotel Perth
- Accor Perth Langley
- Perth Novotel