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“A great stay”

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Novotel Perth Langley
Ranked #17 of 81 Hotels in Perth
Certificate of Excellence
Brisbane, Australia
Level Contributor
5 reviews
3 hotel reviews
“A great stay”
4 of 5 bubbles Reviewed 28 August 2014

We were very pleased withour 2 day stay. The staff were extremely helpfull and the room met all of our requirements. We would have given the hotel an excellent mark in all areas except for the restaruant. The food was excellent but the service was a bit slow probably due to staff numbers. We would certainly recomend this hotel and would stop there again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Philippe L, Manager at Novotel Perth Langley, responded to this review, 2 September 2014
Dear John,

Thank you for taking the time to tell us about your recent stay at Novotel Perth Langley and glad to hear you had an enjoyable 2 day stay and found our staff extremely helpful, an area we pride ourselves on. I will also share your kind feedback to our Executive Chef regarding the meals and also our Food & Beverage Manager.

Thank you again for sharing your feedback and we look forward to welcoming you back when you are next in the West!

Kind Regards,

Craig K
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Melbourne
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 22 August 2014 via mobile

Very poor customer service at the front desk from a receptionist named Habib.

Flew in to Perth from Melbourne, our flight had been delayed and we arrived at about 11pm, last minute trip for a family emergency and hadnt booked any accomodation.
Not wanting to wake family at such a late hour we took a cab direct from the airport to novotel because we checked online and they had quite a large variety of rooms available however due to the short notice the online booking couldnt process.

Upon arrival at Novotel we noticed the flight staff from our flight checking in and approached the front desk. Immediately the receptionist, Habib. Told us rudely after looking us up and down that there were no rooms available. We pointed out that there were according to their website. Without even checking or agreeing to look at what we were trying to show him he rudely repeated nothing was available. Will never stay at a novotel hotel again.

We were lucky and more than happy with end result though as walked across the road to Pan Pacific and recieved a warm welcome, beautiful and polite receptionists and two beautiful 5 star rooms with views. I'd highly recommend booking Pan Pacific over novotel.

Stayed July 2014, travelled with family
Helpful?
2 Thank wheredoyougoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Philippe L, Manager at Novotel Perth Langley, responded to this review, 25 August 2014
Dear "wheredoyougoto"

Thank you for taking the time to tell us about your recent experience at Novotel Perth Langley and I am sorry to hear about your experience and I do sincerely apologise and I will be following up with the team. Unfortunately the online websites work on Eastern Standard time and can unfortunately be on the next day when searching the websites for a last minute booking just before midnight, I would like to discuss further if you would be willing to contact me directly at the hotel on 08 9221 1200.

Thank you again for taking the time to tell us about your experience and again do apologise that we were unable to accommodate you and provide the level of service you come to expect from a Novotel, it is our hope that we can welcome you to Novotel Perth on your next return to Perth.

Kind Regards,

Craig K
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Perth Langley

Property: Novotel Perth Langley
Address: 221 Adelaide Tce, Perth, Western Australia 6000, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Perth
#10 Family Hotel in Perth
#11 Business Hotel in Perth
#12 Romantic Hotel in Perth
#16 Luxury Hotel in Perth
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Perth Langley 4*
Number of rooms: 256
Official Description (provided by the hotel):
Novotel Perth Langley is located in the Perth city centre, within easy walking distance of shopping malls, cinemas, sporting grounds and tourist attractions. There are 256 well appointed rooms, offering views of the city and Swan River. The hotel features award winning Senses Restaurant & Wine Bar, and Fenian's traditional Irish pub, sauna, spa and gymnasium facilities. ... more   less 
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Also Known As:
Novotel Perth Langley Hotel Perth
Accor Perth Langley
Perth Novotel

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