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“Worn out, tired &” 1 of 5 bubbles
Review of Mantra on Hay

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Mantra on Hay
Ranked #27 of 81 Hotels in Perth
Sydney
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Worn out, tired &”
1 of 5 bubbles Reviewed 27 June 2013

My colleague & I stayed 2 nights on business in a 2 bedroom 2 bathroom apartment. We also needed guaranteed secure parking due to equipment in the car. We arrived only to discover parking was a fist in basis. The room was at best average to poor, the beds and bathrooms were clean but the carpet was filthy & stained. No hair dryer. The kitchen floor was sticky and the kitchen benches were filthy with large burnt out chips in the laminex. The lounges were badly stained, dirty walls and the aircon sounded likea jet engine & had all the vents blocked up with cardboard as it blew too hard in the bedrooms. Staff were good, restsurant was convenient and ok but at $380 a night it was a dump to come back to after a 14 hr day working. I'll never stay there again.

Room Tip: Go to to a real hotel.
See more room tips
  • Stayed June 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonRuri201, Manager at Mantra on Hay, responded to this review, 8 July 2013
Hi Andrew L

Thank you for taking time out of your day to provide constructive feedback of your experience whilst residing at Mantra on Hay.

My apologies to you with regards to the issues you have raised. I have liaised with the respective managers to ensure the standards that we strive for are adhered to.

We are currently working through our refurbishment plans which will give the apartment an overall lift to ensure future guests can enjoy the comforts of a home away from home.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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918 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Singapore, Singapore
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 27 June 2013

I stayed at Mantra on Hay for 3 nights. It's about half an hour ride by taxi from the airport which cost about A$40/-. This apartment is self-contained with all that you need to set up a home. There are 2 rooms with 1 king and 1 queen beds. It's very convenient with the free Red Cat bus stop at the side of the hotel. About 4 or 5 stops away is the main city mall and Perth station. Opposite there's Carlton Centre with a Singapore/Malaysia Restaurant and a supermarket. On the 1st floor there's a restaurant offering daily set lunch (changes weekly) for only A$10/- if you find it a hassle to cook. On the top floor which is the 8th there's a indoor swimming pool and a gym. I find this hotel very convenient and will surely stay again if I ever return to Perth.

Room Tip: Choose the 8th floor if you are using the gym and pool daily.
See more room tips
  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KFong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonRuri201, Manager at Mantra on Hay, responded to this review, 8 July 2013
Hi KFong

Thank you for your positive review. We are glad to hear that you had a memorable experience with us here at Mantra on Hay.

It would be our pleasure to welcome you back should you return to Perth.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 19 June 2013

Perfect family accommodation for our Perth stay. Best value for families considering Perth accommodation is sooooo expensive. Spacious, well equipped apartments. Perfect for our 2 yo toddler with lots of space. The apartments were exactly as they are in the photos - clean, well maintained, comfortable furnishings and beds. All we needed. Good location with supermarkets just around the corner. We had a car and paid to use car park - $25/d. Near lovely parks for kids - one down the road or quick drive to excellent Kings Park. Staff were very friendly and provided excellent service. Maria was always very helpful. One night we had a noisy party next door, walls are not very sound proof. But the staff dealt with it to our satisfaction. My husband had stayed at apartment suites near the convention centre rated more highly on Tripadvisor on a business trip a month prior and thought Mantra apartments were far better quality (they were cheaper too during our stay).

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2Bobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonRuri201, Manager at Mantra on Hay, responded to this review, 20 June 2013
Hi 2Bobs

Thank you for taking time out of your day to provide feedback of your recent stay.

It is great to hear that you and your family had a memorable experience and that the staff members were professional and accommodating.

I hope that we are able to welcome you back to Mantra on Hay in the near future.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bunbury, Australia
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 15 June 2013

We had to wait a long time to check in as there was only one attendant on duty. She was trying to pacify an irate guest for a booking order error. Large suite with 2 bedrooms but no bath, ordered a burger and it was delivered cold with the head of the tomato in the bun - throw it away guys, it's not meant to be served to guests. There was no salt & pepper, or serviettes with the meal either! No bathrobes. I gave it a go but won't be back.

Stayed June 2013, travelled as a couple
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonRuri201, Manager at Mantra on Hay, responded to this review, 16 June 2013
Hi David W

Thank you for taking the time to provide feedback on your recent stay. I regret the shortcomings in service you have reported, this is not up to our usual standard and I apologise for any disappointment you experienced during your stay.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
U.S
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 8 June 2013

Stayed in the apartment for 1 night, my room was for a full kitchenette, balcony, bedroom, pullout sofa. It was very nice, spacious and clean. Had a great time there, made use of the swimming pool. Will be tryihg different hotels next time.

  • Stayed July 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonRuri201, Manager at Mantra on Hay, responded to this review, 9 June 2013
Hi J M

Thank you for thaking time out of your day to provide feedback of your stay at Mantra on Hay.

We are glad to hear that you enjoyed your stay and hope to welcome you back in the near future.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 6 June 2013

Rooms neat. Some mould on chopping board glued to bench rusty soap holder and banging pipes in wall tonight that wasn't there last night. No steak knives in kitchen. Cracked mirrored door dangerous for children in a 2 bed apartment obviously for family. Comfortable layout and larger then some I've seen. Awesome shower hot water and great heater. Beds a little on the hard side but fine.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ricciardellos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonRuri201, Manager at Mantra on Hay, responded to this review, 14 June 2013
Hi Ricciardellos

Thank you for taking time out of your day to provide feedback of your stay with us.

I am glad to hear you enjoyed your stay with us and apologise for some of the shortfalls you have mentioned. We are working through our refurbishmanet plans and hope to finalise these very soon which will enhance the overall presentation of the property.

We hope to have the opportunity to welcome you back to Mantra on Hay in the near future.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Australia
Level Contributor
79 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 21 May 2013

I managed to get what I thought was a good online rate for this Hotel as I like to stay in East Perth.
My expectations of the hotel were quite high as their rates are definitely high!
I arrived late and night and had prepaid but I was asked for my credit card so they could take a $100 bond. the transaction declined twice so the person on reception asked if I had another credit card. I knew my card was fine as I had just used it for the taxi and I went into my online banking to check my account which was fine. They tried a third time and it still declined so she asked me again if I had another credit card I could use while staring at my wallet which I thought was really rude. I told her again, No I don't! She then said I could pay a cash bond but it has to be $200.
I had booked a 1 bedroom apartment. The Bedroom was claustrophobic with one little window in the corner. Just badly designed I guess compared to whats available these days in modern properties.
My biggest issue was the bathroom.
2 light switches with one that was connected to an extraction fan. It was so noisy I couldnt turn it on.
BUT the worst thing was the shower. It was a disabled bathroom so the shower head was about 5 foot off the ground. I'm 6ft2 so it was a joke trying to shower.
The best thing about this hotel is that it 100m to Cafe Italia which is an awesome Italian restaurant. I ate there every night. Get a bottle of Stella Bella Sauvignon Blanc from the BWS next door and you're set.

  • Stayed May 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Garyjwills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonRuri201, Manager at Mantra on Hay, responded to this review, 4 June 2013
Hi Garyjwills

Thank you for your feedback.

First and foremost my apologies to you, if you found the receptionist to be rude and unwelcoming as this is not the impression we are wanting to display. I can empathise with you regarding the frustrations of having to provide a bond when you have prepaid your accommodation. This is a requirement to ensure we have payment for any incidentals that may be incurred such as meals, telephone calls and car parking.

Your comments regarding the apartment window in the bedroom are true however, the full kitchen and sperate lounge area offer spacious living without intruding on the bedroom as mentioned in other trip advisor posts.

Again my apologies to you if you felt you were treated in a manner that was unjust.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra on Hay

Property: Mantra on Hay
Address: 201 Hay St, Perth, Western Australia 6000, Australia
Region: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Perth
#26 Luxury Hotel in Perth
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mantra on Hay 4.5*
Number of rooms: 153
Official Description (provided by the hotel):
Conveniently located on the eastern side of Perth's CBD, perfect for business and leisure travellers alike. Located on the eastern side of Perth's CBD, Mantra on Hay Perth is close to several of the city's major local attractions. Mantra on Hay Perth offers guests Hotel Rooms and 1 & 2 bedroom apartments all stylish and well-appointed with some featuring private balconies. Apartments have fully-equipped kitchens, bathroom and laundry facilities, lounge and dining areas. Guests will enjoy the on-site leisure facilities including a rooftop swimming pool and gym equipment. Cornerstone Bar & Kitchen is conveniently located onsite and is open for breakfast, lunch and dinner daily. If multicultural cuisine and vibrant bar and nightlife are on your wish list, you will also find Perth's burgeoning dining precinct a short stroll away. Mantra on Hay Perth is an ideal base for business and leisure travellers visiting the lively city of Perth. Haig Park, the WACA cricket ground, Gloucester Park, Burswood Casino, the sparkling Swan River and lush Queens Gardens are all within easy reach as are Wellington Square and a host of boutique stores for premier shopping. Ideally located near Perth's CBD and tourist attractions, Mantra on Hay Perth is the perfect place to spend a relaxing break away or convenient base for business. ... more   less 
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Also Known As:
Mantra On Hay Perth
Mantra On Hay Hotel Perth

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