If you want to go to a hotel which offers its guests an experience with NO SERVICE QUALITY, in my opinion its the Duxton in Perth.
We were recently there for the first night of our honeymoon and what a mistake. Public relations and positive guest experiences do not appear to be high on their priority list. We were concerned about the place as soon as we walked in as the hotel appeared to be empty.
As I regularly stay in hotels I ask for a room upgrade and very often I am given such as it is good public relations, so I asked for an upgrade but anything and everything was chargeable including parking or any honeymoon welcome token. When I enquired about whether there were River view rooms available I was advised that there were quite a few but the hotel was offering nothing. The reception staff would not give a straight answer to basic questions, and their management would not even show their faces to offer any public relations to us as their guests. In the end we payed extra for a better room or so we thought, but it wasn't. Even though they had vacancies with views on the river side of the hotel they gave us a city view to the building next door.
In my opinion, give it a miss if service is important to you.
- Official Description (provided by the hotel):
- Located in the heart of the City, the Duxton Hotel is the perfect 5 star accommodation venue for travellers staying in Perth. Only a few minutes walk away you will discover Perth's major shopping, entertainment and restaurant centres. With the hotel situated just a short stroll from the Swan River, you can enjoy the rare beauty of nearby central parklands and riverside walkways. The hotel offers FREE WI-FI in all accommodation rooms & public areas. ... more less
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- Also Known As:
- Duxton Hotel Perth