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“Beautiful from the outside, underneath there are issues.” 3 of 5 bubbles
Review of Duxton Hotel

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Duxton Hotel
Ranked #15 of 81 Hotels in Perth
Certificate of Excellence
London
Level Contributor
134 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Beautiful from the outside, underneath there are issues.”
3 of 5 bubbles Reviewed 3 August 2014

Firstly, I really do need to state the good points, as there are some very good points. The location is exceptional, the beds are so comfortable I slept-in (which I never usually do), and the pillows were the most comfortable I've ever slept on after The Palazzo in Vegas. The room was also HUGE, much bigger than most other hotels (if you get a 'twin' room, you get two huge double beds and a larger room, FYI) view over the swan river was just stunning, and the bathroom was absolutely gorgeous!

From the outside the hotel looks gorgeous, and the lobby is also impressive, however there are some things severely lacking for me to agree with it being '5 star'. The sauna was broken and was filthy dirty, the steam room was the same. The gym equipment was tired and outdated, and the pool was far too small for the size of the hotel, so was constantly packed with people. So basically all we used was the room. Just the little things like that made me disagree with its 5 star rating, I think it really just needs a complete refresh and update - everything was quite tired and dated.

Room Tip: Make sure you get a river view room!
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  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Catherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,036 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (274)
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English first
Level Contributor
213 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 2 August 2014

Well the Duxton has all the amenities you expect from a nice hotel. Good service and friendly staff - though the restaurant ones beat the bar ones hands down. Rooms looking tired but nicely kitted out in teak flatpack. Bathrooms need to be modernised - don't look like they have had much done for years and water pressure is needed for a decent shower. Restaurant food was pleasant but not good, bar food was hotter and better. Gym was cramped and busy with old machines - but well maintained and working. Overall, just about, average.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sagsma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 30 July 2014 via mobile

What is it with Perth hotels? It's hard to find a good one! This hotel I rate as average. Valet and check in staff are very helpful, quick and efficient. The rooms are ok, a little tired and a lot of the rooms I've stayed in have the view of the building next door. The room service food is so terrible that last time stayed here I picked up dinner at the airport (yes the food is worse than airport food). The location is good, close to the city and great if you want to jog around the causeway. Club room is very nice, great view! In summary, ok business hotel, eat out though.

Stayed July 2014, travelled on business
Helpful?
1 Thank LittlePrincessNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed 29 July 2014

Just be aware if you are booking through a third party site that the Hotel takes a $300 bond when you check in; this is billed to your credit card, not just held, and this was not mentioned on any booking site, not that it was an issue initially (see further down).
When I booked I requested a room with a view. didn't get one on arrival, but that's ok, obviously one wasn't available. However my air-conditioning wasn't working that night so after dinner they had to shift me to another room which was just across the hallway, and guess what, it was a room with a view of the river. I would have been happy to pay extra for this if it had of been explained at check. The gentleman from Housekeeping that came to assist with the air-conditioning was friendly and helpful.
The first room definitely wasn't up to advertised standard, the door was watermarked around the bottom, the tiles in the bathroom not clean and the room was looking tired. The 2nd room was slightly better, except the bath-room sink was damaged and the auto plug rusty and not working properly.
The meal was lovely however and service in the Restaurant was exceptional.
THEN on check out the next morning I had a simple account for a room and dinner, nothing hard about that....or is there? They gave me my receipt saying the credit of the bond had been made, but late that same day I had a 'voicemail message' left to say instead of refunding me the balance they had debited it to my account again and it would take up to two weeks for the two credits to go through to my account !! Totally not good enough - a $390 stay suddenly was costing me $768 and I had to wait for up to 2 weeks to see those funds returned ! I rang and explained I wasn't happy about the inconvenience BUT to no real avail, I still have to wait. They rate themselves as a "5 STAR HOTEL" and trip advisor has them with 4 ...I DONT THINK SO.

Room Tip: They charge you a bond of $300 on arrival that's actually billed, not just held on your credit c...
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  • Stayed July 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank TripSA5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

Stayed at the Duxton for the second time in a few months whilst in Perth on business. The staff at the Duxton are always very polite and can't do enough to help. The check in is easy and my room faced the river which made for a nice view. The rooms themselves are standard hotel rooms, although the beds are comfortable and there is a pillow menu- nice touch. The hotel itself is also really quiet- great if you want to get a good night's sleep. The gym and pool are well appointed- the gym is good for a hotel gym.
The only negative this trip was that I waited an hour for a room service dinner which was only scrambled eggs on toast and when I got it the eggs were cold. I also got saturated when I walked back from town- there were no umbrellas available and the staff didn't seem overly concerned

Room Tip: River facing rooms are nicer
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  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Blossom101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
100 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

I stayed here for a surprise romantic getaway with my partner. Our stay included complimentary cocktails and canapés in the lounge bar which was not crowded at all and had nice decor and a lovely view of the swan river. Service at check-in/concierge was adequate, there is valet parking for $30. Our room had a lovely view of the river. The bed was very comfortable and the bathroom even had a TV in there.

Room Tip: A room with a view of the Swan River
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  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JacyntaKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Duxton Hotel

Property: Duxton Hotel
Address: 1 St Georges Tce, Perth, Western Australia 6000, Australia
Region: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Perth
#14 Luxury Hotel in Perth
#14 Family Hotel in Perth
#19 Business Hotel in Perth
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Duxton Hotel 5*
Number of rooms: 306
Official Description (provided by the hotel):
Located in the heart of the City, the Duxton Hotel is the perfect 5 star accommodation venue for travellers staying in Perth. Only a few minutes walk away you will discover Perth's major shopping, entertainment and restaurant centres. With the hotel situated just a short stroll from the Swan River, you can enjoy the rare beauty of nearby central parklands and riverside walkways. The hotel offers FREE WI-FI in all accommodation rooms & public areas. ... more   less 
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Also Known As:
Duxton Hotel Perth

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