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“Bad experience” 1 of 5 bubbles
Review of Britannia on William

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Britannia on William
Ranked #29 of 61 Speciality Lodging in Perth
Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Bad experience”
1 of 5 bubbles Reviewed 10 July 2008

I would like to do a review for a hostel in Perth Austrália.
The hostel name is Britannia, in central Perth.
My wife and I are going to Perth and I booked a double room 1 month before leaving, over the phone with David, one of their night staff. He confirmed that it was OK and I even asked him if he needed my credit card number. He said NO, that the room was booked for me. I asked a second time if it was guaranteed that i would have a room and he said YES, also I gave him my e-mail to contact me in any case!
Well, end of the story is that I called them 1 week before travelling to reconfirm and another person checked my booking and said she could not find anything under my name and they were fully booked for the period I would like to stay. What a shame on them.
I live in brazil and the flight is around 35 hours. Would anyone imagine what is to arrive after such a long journey and have to hear that you do not have your booked room!!!
With lucky I booked a room in a different place before going!!!
Doing some internet research I read that other people has had the same problem, even paying on the internet and arriving there with no booking!

  • Liked — none
  • Disliked — everything
  • Stayed July 2008, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ale088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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121 reviews from our community

Traveller rating
    20
    14
    35
    23
    29
See reviews for
2
35
42
2
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Norwegian first
  • Swedish first
  • Any
English first
Darlington, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 June 2008

This hostel has been one of the best i have stayed in. The staff are friendly, its in an excellent location and its a place that is easy to make friends, especially when your travelling alone. Although the cleanliness of the place is not to a high standard, it is a comfortable, budget accomodation for any traveller. I dont understand when people say the hostel isnt good enough?! If you want a 5 star resort book into a hotel! Its a typical backpacker place. The building is abit run down, but it adds to the personality of the place, afterall it is over a 100 years old. The kitchen is well equiped and the staff are constantly buying new things to make it better. It is one of the few hostel ive been to which has an oven and a freezer. The eating area is comfortable and offers the opportunity to sit in big groups or as individuals to watch tv. Overall the hostel is what it is. Its comfortable and the location is fabulous. I would recommend this hostel to anyone who is looking for a good time whilst travelling in perth.

  • Liked — everything
  • Disliked — na
  • Stayed April 2008, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank liannesavage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
1 of 5 bubbles Reviewed 13 December 2005

This is the worst hostel in which I have ever stayed. There were tampon wrappers on the floor of our room when we arrived, and the bathrooms were gross. Of 5-6 stalls containing bathtubs/showers, only 4 were operational. Of those 4, 3 had functioning locks. One was clogged with a huge hairball, and remained that way for days despite complaints to the desk. Two shower stalls share one drain - the floor is slanted so that the water from one flows into the other when it hits the ground. This means that if you are in the stall on the end, you are standing in the runoff water (and soap scum, menstrual blood, etc.) of the woman showering beside you. Since the drains barely work, you end up standing in a few inches of this water.
Breakfast is provided, but the cereal bins, PB jars etc. in the kitchen were left wide open overnight and given the general lack of cleanliness in the rest of the hostel I'd be surprised if there weren't mice/insects crawling through them.
After 5 runs through the dryer, our clothes were still wet.
It's a great location, though, and the staff was generally friendly.

  • Stayed October 2005
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank flipagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Fex, Marketing, YHA Australia at Britannia on William, responded to this review, 17 May 2007
Hi,

Thanks for your feedback.

This hostel is no longer a part of the YHA Network.

Next time you come to Perth, we'd love to see you at the Perth City YHA - 300 Wellington St Perth.

Regards,
Julie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Britannia on William

Property: Britannia on William
Address: 253 William St, Perth, Western Australia 6003, Australia (Formerly YHA)
Region: Australia > Western Australia > Greater Perth > Perth > Perth CBD
Amenities:
Hotel Style:
Ranked #29 of 61 Speciality Lodging in Perth
Price Range (Based on Average Rates): £
Hotel Class:2 star — Britannia on William 2*
Number of rooms: 79
Official Description (provided by the hotel):
Britannia on William is a budget backpacker style accommodation, it does have a number of private rooms and bunk rooms. These are very basic private rooms that offer a great rate for the budget traveller, we are not a hotel. Share facilities, bathrooms, kitchen and TV rooms. We have a spacious courtyard and are open 24 hours a day. Please call if you have any further questions. ... more   less 
Reservation Options:
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Also Known As:
Britannia On William Backpackers Hotel Perth

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