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“Old and out of sorts!”
Review of Hotel Northbridge

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Hotel Northbridge
Ranked #36 of 66 Hotels in Perth
Reviewed 19 February 2014

Our room was full of carpet laying and painting stuff when we arrived....we waited half an hour for it to be cleared. The fridge didn't work and had to be replaced...all of our drinks stayed hot. We were moved out of our room because of water pouring out of the light socket and power switch in the shower recess. Lucky we weren't fried.No one helped move our stuff when we were told we need to move rooms right now!! The lift broke down. The eftpos at reception stopped working. I stated all of this on the feedback form when we checked out and no one has bothered to acknowledge the problems we had at your hotel for $200 a night....only an automated email!!!!

Room Tip: Some rooms don't have any view through the window.
  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with this hotel
2  Thank Brett N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake210, Front Office Manager at Hotel Northbridge, responded to this reviewResponded 21 February 2014

Dear guest

Thank you for taking the time to advise us about your stay with us at the Hotel Northbridge.

We are very sorry that your stay did not get off to a great start and seemed to have problems there on in. Please accept our apology with the delay in responding to you with regards to your feedback from your stay. All guest comment forms are passed on to the owners of the hotel.

I do apologize on carpet and paint tins being in your room on arrival, we have spoken to our contractors that this is not good enough. We are currently in the process of painting corridors and replacing carpet in hallways and all rooms and try and try to keep disruption to guests to a minimum.

I am also very sorry about the water coming through the light fitting above the spa. On inspection from our Maintenance manager it appears that the overflow pipe from the room spa above had come loose, causing water to come through into your room.

If you would like to contact me personally on fom@hotelnorthbridge.com.au, I would like to offer you a voucher for next time you come to Perth.

We thank you for your feedback as without it, sometimes we are unaware of what areas we need to improve our service in.

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199 - 205 of 303 reviews

Reviewed 18 February 2014

We love staying here as the hotel is so easy to get to, close to the CBD, in walking distance to Northbridge and train access. It is not 5 star by any means but very clean and comfortable, we have eaten in hotel cafe and restaurant all beautiful food. A nice quiet area of Perth to stay close to lots of great cafes and restaurants. Has become our regular whenever in Perth

Room Tip: perfect for overnight stay when you have event or function to attend in city area
  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with this hotel
2  Thank marlyn57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake210, Front Office Manager at Hotel Northbridge, responded to this reviewResponded 21 February 2014

Dear Guest

Thanking for taking the time to pass on your comments from your stay at the hotel.

We are very happy that you enjoyed your stay with us and find us very close to good restaurants and not far from the city area.

We are very pleased that you are a regular guest with us and look forward to welcoming you back soon.

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Reviewed 2 February 2014

I've now stayed at the Hotel Northbridge on several occasions over the last couple of years. The service and standard of room are consistently very good and compared to other Perth hotels, the Northbridge is very good value for money. The location close to the CBD is another positive. The rooms are spacious and the spa is always a welcome treat. I use the restaurant for breakfast only and this is one area where the hotel could improve. The continental breakfast options are very limited and could include a range of fresh fruits and other standard continental offerings. There are so many good restaurants and cafes nearby to choose from, which make Chimes a less attractive option. I'll continue to use the Northbridge as it suits my needs for accommodation near the Perth CBD.

Room Tip: All rooms I have stayed in are quiet and spacious.
  • Stayed: January 2014, travelled on business
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Review collected in partnership with this hotel
3  Thank conatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake210, Front Office Manager at Hotel Northbridge, responded to this reviewResponded 4 February 2014

Dear Guest

Thank you for taking the time to advise us of your stay at the Hotel Northbridge.

We are very pleased that once again you had a most enjoyable stay with us. Thank you for your comments regarding the Continental breakfast and I will make sure that this is passed onto our Food & Beverage Manager to look into.

Once again thank you for your comments and we look forward to seeing you back with us in the future.

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Reviewed 29 January 2014

Rooms are out dated, (decor and colorings), and wish we could've ordered food till midnight. The toilet door was a tad squeaky and the area to the sink you wash your hands in could've been bigger but other than that we could not pick a fault!

  • Stayed: January 2014
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Thank Natstar99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake210, Front Office Manager at Hotel Northbridge, responded to this reviewResponded 4 February 2014

Dear Guest

Thank you for your recent comments on your stay at our hotel.

We are very pleased that you enjoyed your stay with us and thank you for advising us on the few negatives. The hotel is currently undergoing some minor changes with carpets being replaced in all rooms and hallways being repainted.

I will pass on the information regarding the squeeky toilet door to our Maintenance Manager to have repaired.

Thank you once again for taking the time to advise us of your stay and areas that we need to improve. We look forward to welcoming you back in the future.

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Reviewed 28 January 2014

The shower had rust and the grout above the spa was extremely unclean. The fridge took all night to make a 600ml bottle of coke cold. The smell of the room was very unpleasant. Overall we didnt enjoy our stay

  • Stayed: January 2014
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1  Thank ashley-louise90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake210, Front Office Manager at Hotel Northbridge, responded to this reviewResponded 4 February 2014

Dear Guest

Thank you for your comments on your recent stay at the Hotel Northbridge.

We are sorry to hear that you did not enjoy your stay with us. We are very sorry that you had issues with the fridge and have had our Housekeeping Manager check all these before guests arrive to make sure they are working correctly. I have also passed on information to our Maintenance Manager regarding the shower and grout to be rectified and have asked for more regular inspections on all rooms to make sure that they are up to our standard.

I thank you again for advising us of these issues, as without guest feedback sometimes we are unsure on what areas need improving.

We look forward to hopefully seeing you back with us in the future.

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Reviewed 18 January 2014 via mobile

Clean, convenient and very central to lots of great entertainment & eateries. Don't expect too much, but there was absolutely nothing wrong with it. We had a lovely walk back to the hotel from the jazz club @ 1am with no trouble. Underground parking @ $10 in the tiniest garage ever but at least the car was safe!

Stayed: January 2014, travelled as a couple
Thank Hensoppers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake210, Front Office Manager at Hotel Northbridge, responded to this reviewResponded 22 January 2014

Dear Guest

Thank you for your comments on your recent stay at the Hotel Northbridge. We are very pleased that you found the hotel is convenient and clean. We are sorry that you found the car park a bit small, but unfortunately there is not much that we can do about this. A design flaw from the original build from previous owners.

Thank you though for taking the time to pass on your feedback and we look forward to welcoming you back in the future.

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Reviewed 13 January 2014

We chose Hotel Northbridge for its location in the city, and, once again, we were happy with the well-appointed rooms, cleanliness and friendly service. The accommodation side of this hotel is great, if a little overpriced by Australian and overseas standards... like most of WA...
The restaurant, however, although pleasant and well staffed, needs to lift its game if it is to compete with the other local eating establishments.
After thoroughly enjoying a shared tasting plate in the bar area earlier in the afternoon, we decided to try the restaurant for dinner.... It was mediocre at best. Although our meal was well cooked, it lacked finesse and the flavours were tied to a theme lacking wider interest; and bordered on being bland. The next morning we also ate breakfast in the restaurant, having paid for it in our hotel package. We found it to be basic and uninteresting...
All the hospitality staff were wonderful, throughout the restaurant and bar areas of the hotel, and the atmosphere on the Friday evening was terrific throughout the venue, but their great efforts were not able to lift the menu, and its execution, out of the doldrums.
From the lack-lustre food to the old fashioned decor, this place needs a serious overhaul...
Although we probably stay at Hotel Northbridge again in the future - for its great location and rooms - we would really love to see the management make the restaurant and hospitality services a priority. This would turn an average stay into a real treasure...

  • Stayed: January 2014, travelled as a couple
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1  Thank Freogirl_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake210, Front Office Manager at Hotel Northbridge, responded to this reviewResponded 15 January 2014

Dear Guest

Thank you for taking the time and effort to advise us of your recent stay at the hotel. We are very pleased that you found your accommodation met your requirements.

Thank you for your feedback on the restaurant ambiance and food, and all this information has been passed onto the Food & Beverage Manager as well as the General Manager. Without this type of feedback from customers, sometimes we are unsure on what areas we need to improve.

Once again we thank you and look forward to seeing you back in the future.

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Additional Information about Hotel Northbridge

Address: 210 Lake St | Northbridge, Perth, Western Australia 6000, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Perth > Perth CBD
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
#32 Luxury Hotel in Perth
Price Range: £67 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Northbridge 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Northbridge Hotel Perth

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