We checked into this property for three nights.
We had issues with the first room given to us. As we were trying to freshen ourselves up in the bathroom, we noticed the water in the basin wouldnt drain. We called for assistance, and the lady at the reception came up. She told us housekeeping at this property isnt available at night, so she would attempt to fix the basin blockage for us.
Before we knew it, she got a dining knife out of the kitchen in the room and started picking hair, and all other disgusting bits out of the drain! She did offer us to replace the folk, but seriously, I wouldnt want to be the next guest who is going to be given that folk to use again.
Also, all the dirt she wiped off the basin was thrown into the loo, and wasnt flushed away after her attempt.
After all that, we tried to use the basin again. This time the water leaked from the ceramic hole at the bottom of the basin. I took a video to show the same lady at the reception, who reluctantly offered another room for us to move to.
The next day, as the weather wasnt stable, we borrowed an umbrella on the way to Fremantle. It did rain, and as soon as we tried to use the umbrella with big Accor logos printed on it, we noticed its already been ripped, there are wholes in the umbrella and the handle is falling off. It was completely useless in the rain, and we had to carry it back to the hotel after the full day while being rained on during showers.
When we returned the umbrella and expressed our disappointment, the guy in the back office simply replied "thats not very useful is it".
Then we eventually discovered the rooms will only be made up once every 3 days, the wifi internet didnt work during our last night of stay, and the aircon filter light is flashing all the way.
This is the worst experience i have ever received from an Accor property and its staff members. I will avoid this place and will steer people away from it as much as I can.
- Official Description (provided by the hotel):
- The Sebel East Perth is a 4.5-star waterfront hotel located just minutes from Perth's vibrant city centre offering self-contained studio, one and two bedroom apartments. Enjoy views overlooking Claisebrook Cove and the Swan River plus free Wi-Fi Internet Access throughout the hotel and all apartments.Recreation facilities include heated swimming pool, complimentary BBQ facilities, well-equipped gymnasium and bike hire. ... more less
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- Also Known As:
- Sebel Residence East Perth Hotel Perth