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Fraser Suites Perth
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Reviews (1,746)
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All reviewsheirloom restaurantswan riverpete evansone bedroom suiteroom serviceadelaide terraceserviced apartmentwasher and dryermodern hotelcity centrefree busesbuffet breakfaststreet parkingriver viewan upgradeacross the roadbus stop
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1,415 - 1,420 of 1,746 reviews
Reviewed 24 March 2014

this hotel was really a great find. Its location is a tiny bit out of the main hub but a cheap cab ride to more action. The rooms are better than most in perth and you really get value for money at this hotel. The restaurant was fantastic but not crowded and the staff were all very friendly. We were very impressed and would stay there again. Great for a romantic weekend.

  • Stayed: February 2014, travelled as a couple
    • Value
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Thank fickle2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

Good value for money, in a city of over-priced hotels. Rooms are clean and adequately furnished, for a new facility. Our studio was of a good size, with comfortable bed and small but useful kitchen area. I agree that a room overlooking the river is a must. The free buses in the Free Transit Zone, make the CBD readily accessible. The hotel is let down by little things, like flat batteries in remote and bathroom scales, variable TV reception, slightly variable approach to housekeeping, and friendly, but not well informed staff. Note, also the 4, free bikes are on a first come first basis.

Stayed: March 2014, travelled as a couple
Thank OzziePete313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014 via mobile

Being the newest hotel in perth is an attraction in its self, it is modern, sleek and impressive upon arrival. We were welcomed by a concierge who still seemed unsure of his role but was able to answer our questions in regards to parking, we could tell he had a sense of humor but was a little hesitant on using it, which was a shame. A warm welcome is so important when arriving at a hotel. Check in was efficient and the complimentary sparkling wine and gourmet locally made chocolates a lovely touch for my birthday.

My husband had booked the top tier one bedroom suite to spoil me a little for the occasion. The balcony was the highlight of the room. It is modern but to its detriment lacks character. When booking 5 star accommodation we expect to feel something when we walk into our room. It's a little too clinical, this could be remedied with a few little tweaks. The lounge, dining, kitchen is quite lovely but the chaise style couch could be found in many homes across Australia and the bedroom was just a bland wash of grey and beige with a tv on the wall. The bed and pillows were comfortable. The air conditioning however was stuffy and unable to be adjusted well enough to our liking, there are not enough windows for good natural air flow unless you leave the balcony door open, there are no fly screens or security mesh doors which makes leaving windows and doors open a less inviting option.

The kitchen and laundry are a great idea with top level appliances. The bathroom however is disappointing. It is small for the scale of the suite and does not allow for vanity space. Most 5 star hotels give plenty of vanity space for when you are traveling you need this to unpack your personal items, it was a balancing act to get ready for dinner. The fittings are also disappointing with the toilet roll holders in a difficult position. There aren't enough towel rails and the door hooks on the back of the door were poorly fitted and spun upside down when hanging a towel on them. When one of the hooks had been mounted too much pressure had been applied which had cracked the front facia of the door on the bedroom side. The door also didn't close properly and didn't have a latch to hold it in place. The bathroom door was a laminate of no more than 10-15mm thick which looks cheap. The high gloss laminate door and wardrobes detract from the appeal of the room.

For a high end hotel to find average instant coffee sachets and uht milk was disappointing with no espresso coffee options on the room service menu. The French teas are appealing but like many others I enjoy a cappuccino in the morning.

Breakfast was disappointing also. We were not seated but told to sit anywhere. At least there was a self serve pod coffee machine. In other 5 star establishments you are seated and offered coffee to start. The breakfast options were minimal and the bacon and eggs very average, the highlight was the pastry section. The pastries were limited but well made, buttery and delicious. The fruit options were lacking and at this time of year where local fruit is in abundance this is also disappointing.

It feels as though management are saying "Well we built it, it's pretty, you're here so we don't need to try anymore." This is wrong. Service need to be improved. A few little tweaks such as pod coffee in the rooms, some more personal touches to the decor and more welcoming staff who are attentive would complete the experience as well as a serious look at the breakfast menu and execution. This place could be amazing, it's just not there yet.

Stayed: March 2014, travelled as a couple
1  Thank YJPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2014

We stayed at Fraser Suites Perth when it first opened. Even though there were teething problems then it was still great. This time it did not disappoint, attention to detail was evident by all staff. We stayed in an apartment which was well appointed and beautifully decorated.

  • Stayed: March 2014, travelled as a couple
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1  Thank Irene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2014

Stayed here with my Partner on a recent trip to Perth for 3 nights. The hotel has a nice feel to it and the rooms are well appointed, quiet and comfortable. The bed is quite comfortable. Checkin was smooth although make sure you have quite a decent balance available on your credit card as they place an authorisation hold on your card (which in our case was $300). Service isn't up to 5 star standard but the young staff were friendly. The amount we paid for the 3 nights in total equalled good value for money in that we got what we paid for. The location of the hotel isn't very convenient if you don't have access to a car as it is around a 40 minute walk to the CBD.

Room Tip: Try and get a room facing the River
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Benjamin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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