We booked a stay for a long weekend and because there was a special on took a one bedroom deluxe apartment. First warning...whilst you do have a separate lounge area, the apartment feels very narrow, and when the bedroom door is closed it feels quite claustrophobic.
On arrival at 8:30pm, we drove straight round to the car park and had to spend 5 minutes convincing the person on the end of the phone that we were staying at the hotel, and we're willing to pay for the parking ( even though it was free with our booking).
We have stayed at the hotel lots of times, and at most hotels when you are a returning customer they welcome you back. Here, It seemed like the person checking me in was reading off a piece of paper with no emotion, and explained where the car park was (???...I was already in it), where the restaurant was and various other items, whilst I just wanted to get to my room. Also at the check in, we were told we had been re-allocated to a different room (which didn't bother me), but I did ask whether the crib and high chair we had arranged at time of booking was in the new room. "Don't worry, it should be there but I'll call housekeeping now to make sure". We arrived in our room to find neither items there, and us with a 10 month old that had been sleeping, but was now getting restless. After waiting for 20 mins, we phoned down to reception who promised to look into it. At this stage our child had moved to being awake, so when the crib arrived 5mins later, he was not happy. Lots of screaming later, we finally managed to get a bit of sleep.
The next morning, we had to phone down again for the Highchair which still hadn't arrived, but came pretty quickly after the call.
This is the reason I prebook all of these items, so that I don't have to keep phoning reception for items.
The rest of the hotel was good as always, but the first nights service left a bitter taste. We travel to Perth quite often and stay at the Fraser Suites most times, but I think after this experience it might be time to try another hotel. The service is just not what is expected at a 5 star establishment.
- Official Description (provided by the hotel):
- Luxury Suites in Perth: Overlooking the Swan River, Fraser Suites Perth offers fully-furnished, luxurious accommodation in Perth's CBD. Close to the Convention Centre, the WACA Ground and only a few kilometres from Crown Casino, our prime Perth CBD location makes us the perfect hotel to enjoy all the entertainment and dining options Perth has to offer. Exquisite interior design meets practical luxury in our award-winning luxury hotel with 151 one and two bedroom suites, as well as 85 studios. Our air-conditioned suites feature opening floor-to-ceiling windows that capture panoramic views of the Swan River and its surrounds. Some also have spacious balconies. Fraser Suites Perth serviced apartments also feature state-of-the-art entertainment systems with 40-inch LCD TVs and DVD players. With stylish, practical kitchen facilities and open-plan living and dining areas, you can relax in sophisticated comfort. Dine at the hotel's Heirloom By Pete Evans restaurant with alfresco dining and a menu designed by chef Pete Evans. Enjoy piano nights and happy hours in the stylish Lobby Bar, or try our 24-hour in-room dining menu for something more intimate. At Fraser Suites Perth you can enjoy our world-class facilities including spa, sauna, indoor heated swimming pool and 24-hour well-equipped fitness centre. Cycle and explore the wonders of this picturesque city and take in the breathtaking city skyline with bike hire available at the hotel, or enjoy the free local bus service to Perth's CBD area. With a ballroom, professional meeting facilities and complimentary high-speed WiFi available throughout the apartment hotel, Fraser Suites Perth is an ideal choice of accommodation in Perth for both business and leisure travellers. ... more less
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