The hotel is beautiful. The rooms and design are lovely. The L'Occitane products are a nice little surprise. However, for a 5 star hotel which is expensive as it is, I've found several "fashion over function" problems. In the bathroom there is hardly enough room for a make up bag, let alone my toiletries bag, hair straightener and blow dryer. There is no bench space in the bathroom to put anything. There are 2 big cupboards but they are not deep at all, so again nothing fits. Also, the lighting in the bathroom is not ideal for doing make up which is a real pet hate of mine. I ended up putting my make up and toiletries on the kitchen bench and doing my make up under the lights of the range hood (there's a mirror lining the back wall of the kitchen).
For the state known as "Windy Always", you would think the seals on the doors to the balcony would be quite durable, however on the second night of my stay the wind was whistling so loudly I had trouble staying asleep. I put my hand up to the top seal of the door where the whistling was coming from and there was cold air gushing in - and really nothing I could do about it.
I definitely feel like the hotel has tried to save costs but employing some young (annoying) staff members. Some were lovely (the gentleman were very attentive) however others were definitely not trained in 5 star hospitality. There were 3 of us staying at the hotel and after asking about 5 times if there was another room booked for the 3rd person (because they were only checking us into 2 studio suites - which didn't seem to click with the blonde European back-packer type receptionist) she still said she only had 2 rooms booked. The third room was in fact booked but she apparently just didn't check for the name that we repeatedly gave her to look if there was a separate booking under another name. Also, the company I was travelling with had booked 4 nights but we were checking out after 3. The receptionists' heads almost exploded because they couldn't comprehend why we booked 4 nights (the trip had simply been cut short a day). So the Asian receptionist started stressing out and telling us we'd have to speak to Agoda to cancel the 4th night because they couldn't do it there and bla bla bla...This was after the almost-6-hour flight from brisbane and at 11:30 at night when we all just wanted to go to bed and we couldn't care less about the 4th night, it was all paid for by the company it doesn't matter etc. But we still managed to get a lecture from the Asian receptionist regardless.
I will say that the morning buffet is probably one of the best I've ever seen (second to the Westin hotel buffet in Sydney). I'm not a fussy eater but this buffet seems to cater to all diets and preferences, they've even taken on some great "clean eating" type recipes (e.g. mini chia puddings) to keep up with the current health fad sweeping the country. Although again, some of the staff let it down and are simply not trained in 5 star hospitality which you would expect from such a "classy" hotel. All staff looked 25 or under. Im 25 myself so I'm certainly not saying age is the factor letting them down, they clearly just lack the training or maturity/sensibility to be dealing with the clientele the hotel are obviously trying to attract. This is another pet hate of mine - staff make everything a million times better if they are trained correctly, and so many hotels skimp on this which really lets it down. I travel a lot for work so to have attentive staff willing to assist you as much as possible in the politest possible manner (because I'm usually exhausted and stressed by my workload!) is just so refreshing - I did not get this from Fraser Suites.
- Official Description (provided by the hotel):
- Luxury Suites in Perth: Overlooking the Swan River, Fraser Suites Perth offers fully-furnished, luxurious accommodation in Perth's CBD. Close to the Convention Centre, the WACA Ground and only a few kilometres from Crown Casino, our prime Perth CBD location makes us the perfect hotel to enjoy all the entertainment and dining options Perth has to offer. Exquisite interior design meets practical luxury in our award-winning luxury hotel with 151 one and two bedroom suites, as well as 85 studios. Our air-conditioned suites feature opening floor-to-ceiling windows that capture panoramic views of the Swan River and its surrounds. Some also have spacious balconies. Fraser Suites Perth serviced apartments also feature state-of-the-art entertainment systems with 40-inch LCD TVs and DVD players. With stylish, practical kitchen facilities and open-plan living and dining areas, you can relax in sophisticated comfort. Dine at the hotel's Heirloom By Pete Evans restaurant with alfresco dining and a menu designed by chef Pete Evans. Enjoy piano nights and happy hours in the stylish Lobby Bar, or try our 24-hour in-room dining menu for something more intimate. At Fraser Suites Perth you can enjoy our world-class facilities including spa, sauna, indoor heated swimming pool and 24-hour well-equipped fitness centre. Cycle and explore the wonders of this picturesque city and take in the breathtaking city skyline with bike hire available at the hotel, or enjoy the free local bus service to Perth's CBD area. With a ballroom, professional meeting facilities and complimentary high-speed WiFi available throughout the apartment hotel, Fraser Suites Perth is an ideal choice of accommodation in Perth for both business and leisure travellers. ... more less
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