Our stay at Fraser suites started off good, until we walked up to the counter and it was all downhill from there! Don't get me wrong, the foyer is beautiful and the hotel looks lovely and clean. Myself and 3 other arrived as part of a wedding party and were staying the night as well as the next day to get ready in the rooms. The bride had booked out the 2 bedroom suite (not cheap) so we thought that the service we would get would be good, but it was the worst service I have ever had and I have stayed in dive hotels all around America while backpacking. To give you some context, I'm not a fussy person and am happy at staying in 3 star hotels in Bali and cheap motels when I just need a cheap overnight stay so I'm not overly particular. We arrived with the bride and on check in we got the room keys and she noted that her mothers room was not located on the same floor as the bridal party even though she had requested this at the time of booking, she mentioned it to the lady behind the counter who rolled her eyes and told the bride that there was nothing she could do about it. After much debate the staff member evenutally changed the rooms so that her mum could be down the hall way from the bridal party. When we got to the room it was beautiful, all the furniture was great and there was an amazing view. Defiantly could not fault the rooms! we had a lovely nights sleep and then in the morning called room service to get a door stopper. An hour later - no door stopper. Called reception again to be told one would be sent up. Another half hour, no door stopper. Called again and half an hour later we hear the door open and close - thinknig someone is in the room I walk out and no one is there, but the doorstopper has magically appeared and been thrown in the room. We then called and requested 4 champagne glasses as there weren't any supplied in the room, room service brought up port glasses (I was starting to find all this pretty funny at this stage because if you didn't laugh you would cry), I explained that what we were aactually after was champagne glasses so off they went. Another hour went by and nothing so we called again asking if they had the glasses yet - a knock at the door and theres another man with port glasses. After explaining to the poor guy that they were champagne glasses and chapagne glasses are the tall skinny ones off he went, we then got a phone call shortly after saying that the hotel didn't have any champagne glasses. As a photographer was ocming up to the room to take photos the bride requested that room service come up and make the beds as rooms service hadn't attended yet and it was 11am, I told the bride not to worry about it (due to the issues we had already had) and I made them all up myself with the sheets all hospital tucked in nicely, then house keeping arrives so I let them in and let them do their thing. When they leave I go into the bedrooms and see they have pulled all the bedspread out and layed it over the bed like when a child makes there bed, and also moved the brides wedding dress.
Lucky that the bride has a sense of humour as it just seemed to be one thing after another, and although all very minor problems when you have booked one of the nicest rooms in the hotel you usually expect the staff to have a bit more of a clue.
I would never stay there again, but at least I have a funny story to tell people :)
- Official Description (provided by the hotel):
- Luxury Suites in Perth: Overlooking the Swan River, Fraser Suites Perth offers fully-furnished, luxurious accommodation in Perth's CBD. Close to the Convention Centre, the WACA Ground and only a few kilometres from Crown Casino, our prime Perth CBD location makes us the perfect hotel to enjoy all the entertainment and dining options Perth has to offer. Exquisite interior design meets practical luxury in our award-winning luxury hotel with 151 one and two bedroom suites, as well as 85 studios. Our air-conditioned suites feature opening floor-to-ceiling windows that capture panoramic views of the Swan River and its surrounds. Some also have spacious balconies. Fraser Suites Perth serviced apartments also feature state-of-the-art entertainment systems with 40-inch LCD TVs and DVD players. With stylish, practical kitchen facilities and open-plan living and dining areas, you can relax in sophisticated comfort. Dine at the hotel's Heirloom By Pete Evans restaurant with alfresco dining and a menu designed by chef Pete Evans. Enjoy piano nights and happy hours in the stylish Lobby Bar, or try our 24-hour in-room dining menu for something more intimate. At Fraser Suites Perth you can enjoy our world-class facilities including spa, sauna, indoor heated swimming pool and 24-hour well-equipped fitness centre. Cycle and explore the wonders of this picturesque city and take in the breathtaking city skyline with bike hire available at the hotel, or enjoy the free local bus service to Perth's CBD area. With a ballroom, professional meeting facilities and complimentary high-speed WiFi available throughout the apartment hotel, Fraser Suites Perth is an ideal choice of accommodation in Perth for both business and leisure travellers. ... more less
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