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“Well located,but expensive and run down”

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Adina Apartment Hotel Perth, Barrack Plaza
Ranked #21 of 65 Hotels in Perth
Certificate of Excellence
Singapore, Singapore
Level 5 Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Well located,but expensive and run down”
Reviewed 5 January 2014

We spent three days with family in one of the appartments. Location is central (close to station and city) and appartments are spacious. But then the list of advantages ends. The facility is very badly maintained, I never saw so much dust sticking at the walls, the carpet dirty, the table with rusty spots. And it is totally overproced for what you get.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank goeast66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kang Hee L, Manager at Adina Apartment Hotel Perth, Barrack Plaza, responded to this review, 8 January 2014
Dear goeast66,

Thank you for your review

Please accept our sincere apologies regarding the cleanliness of your apartment during your recent stay with us.

I have this morning, showed your review to our housekeeping department to ensure that a similar situation does not occur again.

We do offer very competitive prices within the 4~5 star hotel market.

Please feel free to visit our own website or contact reservations to obtain the best deal suited to your needs.

We are glad that you found our location to be suitable for you and are happy to hear that the apartment was spacious enough for you during your stay with us.

We look forward to the possibility of being able to welcome you back to stay with us again soon and thank you for your positive and constructive feedback which you have provided.

Kind regards,

Kang Hee Lee | Relief Hotel Manager
Adina Apartment Hotel Perth, Barrack Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,345 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 January 2014

Stayed here first week of jan 2014 and will never be back! Toilet was terrible bathroom wasn't cleaned and was still soiled from last person. Air con didn't work for first 5 hours when it finally did it leaked water everywhere and finally no room service. When I called to reception I got told "sorry it's a bummer. They are closed; short staffed at the moment"

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craigvand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kang Hee L, Manager at Adina Apartment Hotel Perth, Barrack Plaza, responded to this review, 7 January 2014
Dear Craigvand,

Thank you for your time and posting on Trip Advisor. It was with great regret to see you rated your overall experience unsatisfactory and that our hotel did not meet your expectations.

I would be happy to discuss any aspects of your stay in person and can be contacted on either email or phone noted below.

We do hope that we are able to welcome you back to Adina Barrack Plaza for any future bookings you may require to allow us to provide you with a better experience which we do pride ourselves for.

Kind regards,

Kang Hee Lee | Relief Hotel Manager
Adina Apartment Hotel Perth, Barrack Plaza
E: klee@toga.com.au
T: 08 9267 0000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kl
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 January 2014

It was my first visit to Perth . 21-26 December. This is a superb hotel. Got a 2 bedroom apartment hotel. very spacious , clean and comfortable. Hotel stuff very friendly and helpful. Location is just one minute away from the happening shopping district. For muslim travellers, there is a Lebanese halal restaurant across the road, and a number of muslim food outlet within 3-5 minutes radius.

Highly recommended.

Ruhaizad

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank ruhaizad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kang Hee L, Manager at Adina Apartment Hotel Perth, Barrack Plaza, responded to this review, 7 January 2014
Dear Ruhaizad,

Thank you for the time you have taken to provide us with your feedback.

The team and I are delighted to read about your experience with us after your recent stay. We pride ourselves in our guest service and are glad to hear that you appreciated the spacious apartments as well as the location of the Hotel.

There are many international restaurants (Lebanese, Modern Australian, Korean, Japanese, Malaysian, Fast food and Chinese etc) situated close by to the Hotel and we are glad to hear that you enjoyed you found the location of these handy.

Ruhaizad we hope to welcome you back to Adina Apartment Hotel Barrack Plaza in the near future and thank you once again for the time you have taken to provide us with your feedback.

Kind regards,

Kang Hee Lee | Relief Hotel Manager
Adina Apartment Hotel Perth, Barrack Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solothurn, Switzerland
Level 5 Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 25 December 2013 via mobile

we spent christmas in a one-bedroom-premier-hotel in the 9th floor. very clean and lovely equipped. staff very very nice. in the niddle of diwntown but quiet. shops, pubs, king park in walking distance. üool and fitness. i even got a birthday present! never would have thought! we will stay here again next time!

Stayed December 2013, travelled as a couple
Helpful?
Thank Monique J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kang Hee L, Manager at Adina Apartment Hotel Perth, Barrack Plaza, responded to this review, 27 December 2013
Dear Monique J,

Thank you for taking the time to provide us with your feedback.

Thank you so much for your tremendous and positive review on Trip Advisor. It was a delight to read you enjoyed your stay and found our apartments great and clean. Also your comments about the Team being very very nice are well noted. It is a great acknowledgement for their hard and dedicated work every day.

We are looking forward to welcoming you back again upon your next trip to Perth.

Kind regards,

Kang Hee Lee | Relief Hotel Manager
Adina Apartment Hotel Perth, Barrack Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solothurn, Switzerland
Level 6 Contributor
166 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 25 December 2013 via mobile

We had a one bedroom prenium apartement 9th floor with a great view to downtown perth. For two people the apartement is perfect, huge batheroom, big bed, two tv's, living room and kitchen are amazing too! The hotel stuff was extremly friendly. It was my girlfriends birthday, and the reception (Astrid) spends us some white and red wine, thanks a lot for this surprise!! Shopping, Restaurants and Pups are all in walking distance. And the pool on second floor was nice too :-)

Stayed December 2013, travelled as a couple
Helpful?
Thank Patrick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kang Hee L, Manager at Adina Apartment Hotel Perth, Barrack Plaza, responded to this review, 27 December 2013
Dear Patrick A,

Thank you for taking the time to share your experience of staying at Adina Apartment Hotel Perth, Barrack Plaza.

It was with great pleasure to read you enjoyed your stay with us and that you found the hotel conveniently located in Perth CBD. Your comments about the Front Office Team being extremely friendly will be shared and I am sure they are much appreciative of the acknowledgement. Astrid is a gem and a highly valued team member. I will ensure she receives your great feedback.

Once again, we are very grateful for your positive feedback and we are looking forward welcoming you back upon your next visit.

Many thanks

Kang Hee Lee | Relief Hotel Manager
Adina Apartment Hotel Perth, Barrack Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LottyToronto
Level 6 Contributor
187 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 28 November 2013

If you want the independence of an apt. hotel, in a location that couldn't be more central, this is a great choice in Perth. Modern, with spacious and comfortable rooms, and excellent kitchen and laundry facilities, it is located at the intersection between more upscale downtown Perth and backpacker Perth, in the CBD. There are two seedy but useful internet cafes right next door; the train station and the underground (actually only under the ground in central Perth itself, elsewhere above ground) are each only some 2 blocks away; the river jetties for cruises and the ferry to the zoo can easily be reached in a 10-minute walk or via a free transit ride (Perth's CBD is covered by 2 free transit services, each operating in a different, well-planned loop); there is a 24-hour convenience store on the corner, and cafes (both outdoor and indoor) and shops in a pedestrian mall half a block away. The security includes elevator access only by room key. Above all the management and staff are efficient, considerate, super-helpful, and friendly. One drawback: if you are a swimmer, you probably won't much like the pool; I didn't use it myself, but it looked small and uninviting. But why worry about an apt. hotel pool when there are great ocean beaches just a short transit ride away?

Room Tip: Ask for an upper view out the front, over Barrack St.
See more room tips
  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LottyToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria T, General Manager at Adina Apartment Hotel Perth, Barrack Plaza, responded to this review, 8 December 2013
Dear LottyToronto,

Thank you for the time you have taken to provide us with your feedback.

The team and I are delighted to read your positive comments regarding the Hotel’s service the friendly team and your spacious apartment. The concept of Adina Hotel’s is to provide our guests that extra space without compromising hotel service.

The team are delighted that you acknowledged their service.

LottyToronto we hope to welcome you back to Adina Apartment Hotel Barrack Plaza in the near future and thank you once again for the time you have taken to provide us with your feedback.

Many Thanks

Alexandria Tibbetts
Hotel Manager
Adina Apartment Hotel Perth, Barrack Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
221 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 28 November 2013

Stayed in a one-bedroom apartment for three nights - the apartment is very spacious and well-equipped. A few things that stood out to us (good and bad):

1. Location, location, location. Great location in Perth CBD, near the train station and about 10 mins walk away from the Barrack Jetty where you can catch the ferry to Fremantle. Also had various bus stops nearby where you can take the free CAT buses - there are nearby stops for the red, blue and yellow routes. There are also many restaurants nearby the hotel, and if these are not to your liking, Northbridge is only 10-15 mins walk away from the hotel.

From the airport, you could take the airport shuttle if traveling in small groups, but will have to check the departure times. Note that they only run from the domestic terminal, and the international terminal is quite far from the domestic terminal (not walking distance...) so buffer more time there if you are flying in at the int'l terminal. Won't be worth it if you have more than 2 people, as the taxi costs around AUD40 whereas the shuttle costs AUD15 per person.

2. The apartment. Very spacious, had a full kitchen, dining room and living room, washing machine, drying machine, etc. The room is a bit aged, but would not say it is very serious. The shower head, however, really needs to be replaced. Water pressure lacks focus and rusting shower head... Also to note is the cleanliness of the room - we would rate is as slightly above average, but not squeaky clean.

3. Service. Staff at the front desk are always smiling and helpful. They helped to give directions, reminded us to bring sunscreen, and greeted us warmly whenever we returned to the hotel. Had a small glitch when trying to get small change from the front desk, so better to keep some small change in your pocket.

Overall, we enjoyed our stay at Adina and would come back next time!

(Side note: Hotel offers 30 mins free WIFI per day in the lobby, in-room WIFI comes with a charge)

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeni_hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria T, General Manager at Adina Apartment Hotel Perth, Barrack Plaza, responded to this review, 8 December 2013
Dear jeni_hk,

On behalf of the team, I would sincerely like to thank you for the time you have taken to provide us with such great feedback.

Our location is defiantly a drawing card due to the hotel’s proximity to some of Perth’s most sort after attractions and public transport system. It is great to read that you got to venture out and experience all that the city of Perth has to offer.

Thank you for acknowledging the team for their professionalism, welcoming and helpful service that we strive to deliver. I have shared your feedback with them and they are extremely grateful.
Our mission is to provide our guests a “home away from home” combined with all the luxuries of staying in a fully serviced hotel. I have shared your feedback in relation to the cleanliness of the Apartment with our housekeeping department in order to ensure that we are always providing the cleanliest Apartments possible.

Many Thanks once again jeni_hk and we hope to welcome you and your family back to Adina Apartment Hotel Barrack Plaza on your next visit to Australia.

Kind Regards

Alexandria Tibbetts
Hotel Manager
Adina Apartment Hotel Perth, Barrack Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adina Apartment Hotel Perth, Barrack Plaza

Property: Adina Apartment Hotel Perth, Barrack Plaza
Address: 138 Barrack St, Perth, Western Australia 6000, Australia (Formerly Medina Executive Barrack Plaza)
Phone Number:
Region: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#15 Business Hotel in Perth
#16 Family Hotel in Perth
#17 Romantic Hotel in Perth
#20 Luxury Hotel in Perth
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Adina Apartment Hotel Perth, Barrack Plaza 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Medina Executive Barrack Plaza Hotel Perth
Medina Executive Barrack Plaza Perth

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