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“Save your money”
Review of Perugino's

Perugino's
Ranked #110 of 1,424 Restaurants in Perth
Certificate of Excellence
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 23 November 2013

Unfortunately they did not handle a mistake in the kitchen well. Family run place where the guest is not important, Avoid the place if you can.

    • Value
    • Atmosphere
    • Service
    • Food
5  Thank Longwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (162)
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100 - 104 of 162 reviews

Reviewed 23 November 2013

Presented at 750 for 8 pm booking, waiting 20 minutes for table to be ready, then proceeded to wait further 1 hour before orders even taken. A further hour passed before being informed docket lost and could we replace our order. Offered a single prawn as an appetiser, and after ordering wine, told this would be on the house.
Food arrived, and less than impressed. Was undercooked, very late and at 11pm we were unable to eat the meal.
On paying the bill, comments were made about the disappointing meal and service, which were met with disdain and many excuses. No apology and no offers to make up for the disappointing experience.
Will definitely not be returning to this establishment in the future.

3  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

Based on the reviews on Trip Adviser I decided to take my wife on her birthday on 17 Oct 2013 to dinner at Perugino with my two teenage daughters. My wife is a vegetarian.

We were very warmly greeted by a young waitress and seated. The ambiance was nice though atmosphere a bit formal and stiff. We browsed through the menu only to find that the choices for vegetarians were extremely limited.

The elderly lady who we later discovered happened to be wife of the Chef and the owner Giuseppe came to take our orders. She was supercilious right from the word go.

Of very limited vegetarian choices nothing could really interest my wife and we were taking some time. The lady suddenly snapped and shut the menu on my wife’s face saying that vegetarians should be flexible and we should in fact have gone to a vegetarian restaurant rather than coming to an Italian restaurant. We could not believe what we just heard and decided to leave. I politely asked her why she was being so rude with us.

She escorted our family to the door and we could not have in wildest dream imagined what happened next. She stood in the lobby and pointed her hand towards the door saying “Now I am being rude-OUT”, repeating it twice.

All of us went numb with feeling of shock mixed with rage not able to believe this was actually happening to us that too in a restaurant that prides itself on being a premium Italian restaurant.
We walked out of the door still not able to fully comprehend the reason for this complete humiliation. Outside the restaurant we were speechless for minutes trying to make sense of what we just went through.

We went to another restaurant where we were treated with warmth and respect that is due to guests and had very fulfilling meal. However despite trying hard we were not able to get over the sheer humiliation we had faced.

We decided to go back to the restaurant to see the owner and seek an apology from the lady. We left our daughters in the car as they were badly shaken by the experience.

We met Giuseppe the owner who heard us very patiently and appeared anguished but completely helpless in asking her overbearing wife to apologise to guests whom she had so badly humiliated as if they were a bunch of beggars. We asked him what did we do to deserve such humiliation and crass behavior but he had no answer.

This to date has been the worst ever experience that we as a family have ever faced in our lives that too on the special day of my wife’s birthday.

If it happened with us it could happen with you. Read carefully the reviews from others about owners wife and her extremely rude behavior.

Such people have no right to be in hospitality industry that has it foundations on courtesy and aims for customer delight.

STAY AWAY

    • Service
7  Thank Atul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

First visit to Perth and what a great find! Professional service; nice and cozy atmosphere; and great, honest food. We had grilled asparagus (in season -- yum!) with crispy prosciutto and gorgonzola sauce for entree, duck confit and beef cheek for main, and tiramisu (very authentic) for dessert. Dessert was expensive for its portion and the way it's served, but taste absolutely fantastic. Can't wait to go again.

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1  Thank Elise427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2013 via mobile

We went here as a party of 4, 2 of us vegetarian. It was quite a challenge to get the vegetarian order accepted by the elderly waitress who in a very intimidating tone told us what would be good for us and what not. With some pain she agreed on an order of gnocchi as entree and mushrooms at mains. The others ate salmon and meat. We had some great wine. The male younger staff and one younger waitress were very friendly and helpful but one could not help himself looking regularly over the shoulder to see if the lady was also around.
All in all a successful evening with an amazing choice of dessert.
Recommended.

    • Value
    • Atmosphere
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1  Thank Kiwi1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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