Room was tidy, clean and met the basic needs. Location is great - central to everything, right next to Skytower.
Issues began with customer service, as has been pointed out - it is severely lacking. Don't stay here if you want good customer service. The kettle was filthy inside so I called down for a new one, the lady who spoke barely any English assured me one would be sent up. Nothing appeared for 30 minutes, so I called and spoke to a man who sent one up eventually. Basics like good communication (the same language would help) and being actively engaged with customers would be a good start.
My biggest complaint is the parking, $25 a night (which is steep) and there is very limited spots and it is a hassle to get in and out with the door.
Overall, if you aren't driving, it's a good central location. Just don't expect much in the way of customer service.
- Official Description (provided by the hotel):
- 1912, The year of the Titanic, was when the lobby and entrance of the Auckland City Hotel - Hobson St was originally erected. The hotel has retained the character and charm of its past enhanced with a new building housing 138 rooms with contemporary decor and modern conveniences. The Auckland City Hotel is ideally located at 157 Hobson Street - in the heart of Auckland's entertainment and business district with easy access to motorways. Only five minute's walk to the Sky Tower, Aotea Square, Civic Theatre and Queen Street, the Auckland City Hotel offers convenient, environmentally friendly accommodation for business and leisure travelers alike. Enjoy a meal at hotel Cafe & Restaurant, renew with a read of the Word for Today in our rooms or relax with a workout at our offsite gym and swimming pool, the Auckland City Hotel is called to serve more than just your accommodation needs. ... more less
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- Also Known As:
- Auckland City Hotel-Hobson St Hotel Auckland Central
- Auckland City Hotel-Hobson St New Zealand