That's how the girl at the front desk greeted me. She may have been holding up a finger at me, I don't remember. But it was definitely off-putting.
Many people who arrive in Auckland have, like me, just spent 20 or so hours on a plane. When you get to your destination you just want a smile and a little courtesy. None was forthcoming. It's not that they're rude, exactly, they just don't seem to grasp that customer service involves making people feel welcome.
Then I walked past the cafe. The sign said "will open in October 2008." It was December 2008, and it was still nowhere near being open. When I got to the room I figured out that you had to insert the card in the slot to make the power come on, but couldn't, in my jet-lagged state, deduce that you need to LEAVE IT THERE.
A phone call later, someone came and showed me. In theory, I guess I applaud the eco friendliness, but this is another thing you need to TELL THE PERSON WHO IS PAYING GOOD MONEY TO STAY AT YOUR HOTEL UP FRONT, not let them puzzle out on their own when they just flew overnight from L.A.
A word about the location for those like me who didn't do their homework: yes, it is in central Auckland. However, central Auckland is pretty awful. It is across the street from the Misson, and while Kiwi bums are not exactly intimidating, it's still not the most pleasant sight. It's near the Sky City Tower and Queen Street, yes, but unless you are a connoisseur of cheese and ugliness you will want to get as far away from these things as possible as soon as possible. They give an awful first impression of a city that is actually pretty nice once you get out into the suburbs.
Don't stay here, or in this area.
- Official Description (provided by the hotel):
- 1912, The year of the Titanic, was when the lobby and entrance of the Auckland City Hotel - Hobson St was originally erected. The hotel has retained the character and charm of its past enhanced with a new building housing 138 rooms with contemporary decor and modern conveniences. The Auckland City Hotel is ideally located at 157 Hobson Street - in the heart of Auckland's entertainment and business district with easy access to motorways. Only five minute's walk to the Sky Tower, Aotea Square, Civic Theatre and Queen Street, the Auckland City Hotel offers convenient, environmentally friendly accommodation for business and leisure travelers alike. Enjoy a meal at hotel Cafe & Restaurant, renew with a read of the Word for Today in our rooms or relax with a workout at our offsite gym and swimming pool, the Auckland City Hotel is called to serve more than just your accommodation needs. ... more less
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- Also Known As:
- Auckland City Hotel-Hobson St Hotel Auckland Central
- Auckland City Hotel-Hobson St New Zealand