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“Very poor service and rude staff”
Review of Mount Eden Motel

Mount Eden Motel
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Mount Eden Motel
Ranked #61 of 66 Hotels in Auckland Central
Reviewed 19 November 2009

Although the rooms are of a satisfactory standard we were very disappointed with the service and rudeness of the staff. We would not stay here again.

  • Stayed: November 2009, travelled as a couple
    • Value
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4  Thank autopilotone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 - 40 of 40 reviews

Reviewed 2 March 2009

We stayed at Mt Eden Hotel for 5 days while we visited family in Auckland. We booked the motel a month in advance and got what we were promised. We arrived to a lovely clean unit and greeted by lovely friendly staff. I have a 16 month old girl and nothing was too much trouble. They set up a portacot for my daughter and made sure we had all the extras we needed. The Auckland Cup Carnival was on at the time and the staff gave us great advise on what was going on and how to get around.

There was plenty of room for the whole family and we appreciated that there were 2 larger size Flat screens in the unit. There was questions about the shower. The sign said to space out showers but we shower quickly so there was no need to do that at all, and there was no sign of flooding. We were offered to use the pool on a day that Kiwi's may think is quite warm but we declined the offer as for us it wasn't anywhere near warm enough to swim. I found all staff to be friendly, Sandy and John who own the motel were ever so helpful, and the young man who filled in for them for the weekend was so nice to us, anything we needed he hopped right to it. All in all it was a pleasant experience with nice lawn to lay on and a great area around the back for children to play, but so peaceful and quiet. I would recomend this Motel to anyone. I will definately go back (especially since I have a loyalty card and my next night is free). I read the above review and honestly, we didn't experience anything they did.

  • Stayed: March 2009, travelled with family
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2  Thank McOzzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2008

Stayed in this motel on our 1st and last night of our 11days NZ trip. The accomodation was pre-booked. We regretted we did not take the effort to look for another motel for our last night after our 1st night stay.

We arrived few hours after the stated check-in time and the room was still in the process of cleaning up. On our return stay, we also arrived much later but the room was not done at all.

The staff was pretty clueless when enquired upon major events(ie. Ellerslie Flower Show 2007 and Santa’s Parade).

Our room was a double storey 2-bedroom unit. Each room had 1double + 1 single bed.It was a unit that could accommodate up to 7 pax. There was a small notice informing guests to “Space out the use of shower” at the bathroom. We realized that the small shower compartment would get flooded during use.

On our return stay, we only used the small spa pool for less than 15min. However, the staff gave us the feelings that they did not like guests using it.

The only thing we liked about this motel was that it was located in a nice quiet surrounding. Hope the staff could be more friendly and provide guests with more information.

  • Stayed: November 2007, travelled with family
    • Value
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3  Thank Cherryto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2015
Google Translation

Stayed: January 2015, travelled with family
1  Thank david p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mount Eden Motel

Address: 47 Balmoral Road, Auckland Central, Auckland 1024, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool
Hotel Style:
#8 Spa Hotel in Auckland Central
Price Range: £57 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mount Eden Motel 2.5*
Number of rooms: 25
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Also Known As:
Mount Eden Hotel Auckland Central
Mount Eden Motel Auckland, New Zealand

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