To begin with, they didn't put much effort into welcoming me to the hotel and the unacceptable service continued. The TV didn't work and after calling reception with no answer I went to reception and asked for it to be fixed. No one ever came to fix it. The next morning I explained what had happened and was made to feel like it was my fault it didn't work. I asked for some type of compensation and was rudely told that he would speak to the manager. I unfortunately had a room booked for the second night and when I returned to the hotel the reason was the a plug wasn't in porperly - not my fault although it was made to feel that way. I was rudely told that the room hadn't been paid for which surprised me since paypal had said the debit had come from my account. Finally I met the manager who was patronising but eventually agreed to wipe the car parking fee to cover the TV fault.
In summary - bad service, average room, no facecloths or complementary toiletries, poor up keep (curtains off the run). Not what the pictures would tell you!
- Official Description (provided by the hotel):
- Waldorf Tetra offers affordable self-contained apartment accommodation in central Auckland. Located within walking distance to Auckland and AUT Universities it is a great location for students as well as tourists, as all of Auckland CBD's main attractions are easily accessible from the Waldorf Tetra. In room kitchenette's allow guests to self-cater with cutlery and cooking utensils provided in room. Guests can purchase groceries from one of the local markets to cook in-room or enjoy experiencing some of the great fine or casual dining options available throughout Auckland City. Conveniently located on the ground floor of Waldorf Tetra is a cafe serving breakfast Monday to Friday. ... more less
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- Also Known As:
- Tetra Waldorf Budget Apartments Hotel Auckland Central
- Waldorf Tetra Serviced Apartments Auckland, New Zealand