This hotel/apartment had potential for excellence. It was close to the city, had a full kitchen, laundry equipment, and was very new and modern. BUT... reception staff keep only daytime hours. That meant that checking in occurred first by procuring a key card from a lock box at night when I arrived and then meeting with the reception staff the next morning. Parking also proved difficult for me. I didn't realise that a separate key card was necessary for the car park so I parked my car and went to pick up my wife from the airport the next morning. I didn't have a key card for the lot so I tried to just pay individually. Unfortunately, the machine wasn't reading my card and there was nobody on site to help yet. A pricey cab ride to the airport was off-set by the more-than-accommodating Jun, who offered to discount our room for the same amount!
I was excited to get to do laundry in my room, having been on the road for a couple weeks already. But when it came time to use the machines conveniently in the room, I couldn't get them to work. My wife and I were stymied by all the foreign buttons! Approximately six hours later, in the middle of the night, the washing machine started to work. Again, had there been a person at the reception desk, I'm sure my questions would have been answered much more efficiently. Finally, potential guests of this hotel should be aware that rooms are not made up on Sundays. Not the biggest deal in the world, but a bit surprising.
- Official Description (provided by the hotel):
- New property in between Auckland CBD & Parnell. Suitable for both Leisure and business travellers. All rooms have full kitchen and laundry facilities. on-site cafe, Italian, Sushi & Japanese Restaurant for your convenience. Walking distance to Museum, Parnell Village, AUckland CBD, University, Vector Arena, ASB Tennis Centre. ... more less
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- Also Known As:
- Quest Carlaw Park Auckland, New Zealand