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“Great location”
Review of Bianco off Queen

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Bianco off Queen
Ranked #60 of 67 Hotels in Auckland
Palmerston North City, Manawatu-Wanganui, New Zealand
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great location”
Reviewed 23 February 2014

I had been there in a few days for my conference in AUT. The location is great as it is 5 minutes walking to AUT while you could also get to Auckland CBD and Queen street (main shopping street in Auckland) within 10-15 minutes.
Room condition is good, and you can have 1GB free wifi per day (the trouble is that you have to ask them for wifi id/password every day as they change it daily).

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NgoDT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NilayJani, Manager at Bianco off Queen, responded to this review, 4 March 2014
Dear Valued Guest,

Sincere thank you for your valuable feedback, it was much appreciated. We are glad that you had a pleasant stay with us and we were equally delighted to have you as our valued guest. Your valuable feedback helps us to be better and deliver better.

We look forward to welcoming you again and offering you a better experience.

Take care and safe travels

Kind regards

Nilay Jani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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715 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Cairns, Australia
Level 5 Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 20 February 2014

Check in pleasant, room a little small, service average, ok all excusable. But not acceptable was the poor level of cleanliness. Many reviews before me have said this - believe them! In our room the carpet had seemingly not even been vacuumed before we came in, and almost everything in the apartment had seen very little effort from the cleaning staff. This was a lower priced apartment in Auckland City, but cleanliness is important in all cost brackets; this place was downright filthy. Come on Bianco management, hear your reviewers, it's only fair to offer people a clean room, not much effort on your part! We needed a two bedroom for the family, but we won't bother staying here again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NuNu1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NilayJani, Manager at Bianco off Queen, responded to this review, 5 March 2014
Dear Valued Guest,

I thank you for taking the time to share the experience during your last stay.

We pride ourselves in offering a high level of service. I am very disappointed that we were not able to meet your expectations during your stay. It also disappoints me to read that you found our rooms not up to your expectation in terms of size. Perhaps next time place a request for a larger room and our reservations will do all they can to honor your request. For the value that we offer our customers we certainly endeavor to do all we can to ensure you have a pleasant stay at our property. We apologies for the housekeeping issue you have mentioned. Your comments have been taken note of and addressed. Thanks for letting us know.

Take care and I hope next time upon staying with us it is an easier experience.

Kind regards

Nilay Jani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Auckland hotels

Melbourne, Australia
Level 5 Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 19 February 2014 via mobile

We had a 1 bedroom apartment for a few nights on our visit to Auckland. The room and furnishings were modern, clean and comfortable and had a kitchen and washing machine/drier. The room and building was extremely compact which means the room, hallways and car park do feel very small - however being modern, close proximity to the city and quite an economical I suppose you can expect this. This was fine for us as we didn't spend a lot of time in our room and were out exploring and experiencing Auckland.

The location is pretty good. Maybe 5 minute walk to be in the main city area and then a further 10 minutes down to the harbour area. In fairness is not a premium neighbourhood location (backpackers over the road, etc), however is OK and a few doors down from Queen Street.

The staff were great - very friendly and helpful.

The wifi was good and included in our rate.

The car parking was an additional $25/night. We didn't realise you needed to book this prior to your stay, but were lucky there was some spare capacity. The car park itself was very tight and with a large car not the most comfortable to be moving around, however was OK for a short visit (using the car park in and out over a longer period of time would be too much).

Overall a good place to stay and would happily stay at Bianco off Queen again.

Stayed February 2014, travelled with family
Helpful?
1 Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NilayJani, Manager at Bianco off Queen, responded to this review, 4 March 2014
Dear Valued Guest,

Thank you for choosing to stay with us and for taking the time to provide us with your feedback, especially for your kind comments on our hotel, Room, Cleanness and helpful staff.

Take care and safe travels back to Melbourne, Australia.

Kind regards

Nilay Jani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tralee, Ireland
Level 6 Contributor
678 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 400 helpful votes
Reviewed 12 February 2014 via mobile

Lovely apartment
No ac but not problem unless a heat wave
Good wifi
Tv
Nice beds and linen
Fully stocked with washer dryer etc
Great location
Downside
Early check out at ten and late check in at 2
Parking extra
Price fluctuates
Recommended though

Stayed February 2014, travelled solo
Helpful?
Thank samboDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NilayJani, Manager at Bianco off Queen, responded to this review, 4 March 2014
Dear Valued Guest,

We are so appreciative of all your positive comments and feel very humbled that you would recommend our hotel to others – Thank you!

Take care and safe travels back to Tralee, Ireland.

Kind regards

Nilay Jani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 January 2014

We'd read enough reviews of this hotel to know that the provided breakfasts are not particularly exciting and the immediate neighbourhood is a bit dingy. However, the location was good (it was an easy walk to Sky Tower, the Art Gallery and Central Auckland), the rooms were a good size, the wifi was free and we found the staff to be friendly and keen to help.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NilayJani, Manager at Bianco off Queen, responded to this review, 4 March 2014
Dear Valued Guest,

Thank you for your review of our property and your positive comments on our great location and good services. We look forward to welcoming you back in the near future.

Take care and safe travels back to Adelaide, Australia.

Kind regards

Nilay Jani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed 8 January 2014 via mobile

Great location for the CBD & shops. This was the second time we have stayed and all I can says is we will be back. Helpful & friendly staff. 2 bed apartment was just what we needed, everything on hand and provided. After hectic days sight seeing and shopping a great great place to take 5 and watch the world go by.

Stayed January 2014, travelled with family
Helpful?
Thank JBUB64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NilayJani, Manager at Bianco off Queen, responded to this review, 11 January 2014
Dear Valued Guest,

It is great to hear that you were able to take advantage of our ideal central location and explored the City. We appreciate your feedback on our amenities and facilities offered which prove a delight for all our guests. It is wonderful that you embraced and enjoyed what we offer here at Bianco off Queen Serviced Apartments Hotel, Auckland. Thanks for your encouragement and support.

Please stay in touch with us and we look forward to welcoming you again in the near future!
Take care and safe travels back to Taunton, United Kingdom.

Kind regards

Nilay Jani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bianco off Queen

Property: Bianco off Queen
Address: Bianco Off Queen 2 White Street, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
#38 Luxury Hotel in Auckland
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Bianco off Queen 4.5*
Number of rooms: 177
Official Description (provided by the hotel):
Whether travelling to Auckland for business or pleasure, Bianco off Queen serviced apartments offer the perfect location for your stay. Superbly positioned within minutes of Auckland ’s business, retail and entertainment districts. This is a serviced apartment hotel that will exceed expectation.All of Bianco off Queen’s spacious studio, one, two and three bedroom apartments feature fully equipped kitchens, washing machines & dryers and large balconies. Limited onsite car parking is available. ... more   less 
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Also Known As:
Bianco Off Queen Hotel Auckland Central
Bianco Off Queen Auckland, New Zealand

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