Excellent Hotel & especially customer service! Arrived at reception and was given a room with a partial view of the marina. Enquired to have the same type of room but on the other side of the hotel, closer to the marina and the changes were easily made. Modern yet elegant designed hotel interior. Great room! Stayed in the Junior Suite that is spacious and clean. Bathroom has a separate shower, rain shower, and a deep soaking bathtub that is perfect for 2 people. Luxury furnishings and soaps from the French brand Hermes - perfect pairing being that this is a French Hotel! The bed is large and comfortable. The mirrors are great to get dressed in front of. This room is exactly what you'd expect from a 5* hotel. In-room service was friendly over the phone and efficient. Ordered the beef burger and was surprised to find a 4 egg white omelette option which is great! Both dishes tasted fresh and had lots of flavour. The pool is long and quite deep but not deep enough to dive in. The spa is hidden near the top of the pool and is great to relax in. The changing rooms are clean with plenty of lockers. The gym is small and the equipment minimal with your usual treadmill, elliptical trainer, stack of dumbbells ranging from 1 to 25/30kgs and one bench. Plenty of sweat towels and pool towels. The hotel feels huge like what a 5* star hotel is supposed to be. Dinner at Lava Restaurant was very nice but portion sizes are small and expensive. Service was top notch with everyone greeting you in French, bon jour. Slept very well, beds are very comfortable with big pillows. Overall, I was very satisfied with the hotel and expectations were met! I’m glad there is a Sofitel in Auckland, finally!! The only things I can suggest for travels who do their research when looking for a hotel to stay in, Sofitel need to update their website – looks tacky and add updated photos of each room type available and not just a description. Increase the marketing! I can only imagine the live atmosphere it will eventually have when more people find out about this hotel - there's so much space and potential for this Sofitel. If it wasn’t for staying at Sofitel on the Gold Coast, Australia, I wouldn’t have stayed here. I am definitely returning to this wonderful hotel.
- Official Description (provided by the hotel):
- Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more less
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- Also Known As:
- Sofitel Auckland Viaduct Harbour New Zealand