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“Sofitel stay”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
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2,713 reviews from our community

Traveller rating
    1,706
    692
    213
    69
    33
See reviews for
359
1,589
133
379
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (573)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Auckland, New Zealand
Level Contributor
327 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 3 July 2012

We received a warm welcome upon check in and personally shown to our room by the friendly staff. We booked a harbour view room overlooking the yachts and part of the viaduct. The hotel is located close to the new Wyndham Quarter and we did enjoy walking from the hotel to the various restaurants in the Quarter.
The room was large, with lots of light through the floor to ceiling sliding door/windows. A desk facing out towards the view. A small sofa looking to the bed and the swivel flat screen tv. The mini wet bar area was to the right as you walked through the entrance and opposite the wardrobe.
The bed was comfortable, but I did find the pillows a bit flat.
Bathroom had lots of room, a bath built for two and great water pressure. Plenty of towels.
All and all a great stay and we would happily stay again in the future.
Got a good rate through Accor advantage plus.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank avb13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 June 2012

We stayed at the Sofitel for just 1 night during a stopover.
Firstly let me say the customer service from the staff was exceptional, they were all very friendly and helped wherever possible.
The room was tidy but in general a few minor issues with our stay.
- When we arrived the mini bar was hot and had to be swapped over.
- The tap in the kitchenette did not work so we had to fill the kettle from the bathroom sink.
- To get to the jacuzzi/pool from our room we needed to walk through the main lobby & lounge areas. Not ideal considering the hotel was full of professionals. Thankfully we didn't walk through in our swimmers and robes, how awkward!
- We were looking forward to the steam room but both the sauna & steam room were turned off. No where insight to turn on.
- The next day after returning to our room after a walk we found we were locked out even though we had organised a late checkout.

In my opinion the best thing the Sofitel had going for it was its staff, so cheers for them.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniella A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Green Hotel in Auckland
#3 Romantic Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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