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“Excellent all round” 5 of 5 bubbles
Review of Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
Ranked #4 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent all round”
5 of 5 bubbles Reviewed 26 July 2012

After staying in other so called 5 star hotels it was a refreshing experience staying at the Sofitel. The moment from walking in the front door I could tell I was going to enjoy the experience. There is plenty of sitting space on the ground floor as well as great views of the water and within walking distance to all the harbourside restaurants. Room's are well appointed and very clean. The price was very reasonable and I will be definitely staying again.

  • Stayed July 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrcraigmcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales and Marketing at Sofitel Auckland Viaduct Harbour, responded to this review, 31 July 2012
Dear mrcraigmcg,

Thank you for your kind comments and we are so glad to hear that you enjoyed your experience. We look forward to your next visit!

Kind regards,

Hanna Downey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,672 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (565)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hamilton, New Zealand
Level Contributor
273 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 26 July 2012

We stayed here for just the one night on a recent business trip. This hotel is outstanding. The sevice level from the start was very high. We never ate here but did use the bar which had a very nice range of wine.The location is good, withing walking distance to many cafes and bars on the viaduct precinct The room was quiet and it was quite large with luxurious furnishings. I would certainly recommend it.

  • Stayed July 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Russdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales and Marketing at Sofitel Auckland Viaduct Harbour, responded to this review, 31 July 2012
Dear Russdi,

Thank you for for this great feedback. I hope you'll have a meal in Lava on your next visit, it's not to be missed!

Kind regards,

Hanna Downey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blenheim, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 July 2012

This was my first stay at the Sofitel and it certainly won't be my last. From the moment we walked in to a warm greeting, the service was beyond impeccable. The room was beautifully appointed with lots of little unexpected extras (try the jasmine tea!) and the main hotel area is relaxing and stylish. A short walk to the viaduct harbour but have breakfast at the hotel, it is better than any hotel breakfast I've had! A great stay. What really makes this hotel is the staff - every single one was just delightful to deal with.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MichelleNZ2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales and Marketing at Sofitel Auckland Viaduct Harbour, responded to this review, 31 July 2012
Dear MichelleNZ2012,

We are so happy to hear that you enjoyed your stay with us. We have an amazing team and it is a pleasure to know that they have had a part in making your first Sofitel experience a memorable one. I hope that you will be able to stay with us again very soon!

Kind regards,

Hanna Downey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Te Awamutu, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 July 2012

We had a really enjoyable stay - the staff were attentive, and professional. Breakfast was of a high quality. I really liked the range of juices provided The bed was very comfortable - the best - an all around great experience.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 80wendy80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales and Marketing at Sofitel Auckland Viaduct Harbour, responded to this review, 31 July 2012
Dear 80wendy80,

It's great to hear that you enjoyed your stay - we hope to see you again soon!

Kind regards,

Hanna Downey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
1 review
5 of 5 bubbles Reviewed 24 July 2012

We had a mini holiday in Auckand (even though we live here!) and made use of all the facilities. The pool and spa were great to use on a rainy winters day and the space in the hotel allowed for the children to have thier own space to play. Much appreciated. We did use the room service for the childrens dinner and impressed with the quality of the service and the food. Our own meal was also well received and would not hesitate in recommending even coming here just for for dinner.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GeordieWilsonFX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 24 July 2012

Well presented hotel with great location and view. The service was superb and we were made to feel very special. It was a great pampering for our wedding anniversary. The French phrases added to the ambiance. Look forward to visiting again.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rotovegans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Green Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Luxury Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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