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Sofitel Auckland Viaduct Harbour
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Reviews (3,080)
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1,967
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All reviewslava restaurantmarina view roomluxury roomviaduct harbourbeautiful hotelrain showerfloor to ceiling windowsnespresso machinewynyard quarterturn down serviceroom servicenew zealandrestaurants and barslarge bathroomvalet parkingbed was very comfortableferry terminal
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2,733 - 2,738 of 3,080 reviews
Reviewed 27 July 2012

Had a night away from the kids here using our Accor advantage plus card, and found every facet of this beautiful hotel to be faultless. The staff in this hotel would have to be the best in this country without exception, from the friendly valet parking guy to the exceptional reception desk staff, great bar staff and excellent restaurant staff.
The room we had was huge, spotlessly clean and very well appointed with a lovely bathroom complete with separate shower and massive bath tub (along with L'Occitane toiletries) and was beautifully quiet for a restful night.
We had a fabulous dinner, and excellent breakfast in the Lava Restaurant - breakfast was one of the best I've had in any hotel.
We really enjoyed the special atmosphere generated by greetings in French from all the staff, through to the French style food - gives the Sofitel a nice point of difference.
I would thoroughly recommend the Sofitel Auckland to anyone wanting a 5 star 'special' hotel experience.

  • Stayed: July 2012, travelled as a couple
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2  Thank Fourkiwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales and Marketing at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 31 July 2012

Dear Fourkiwis,

Great to hear you enjoyed your stay and that you had the opportunity to enjoy our fantastic restaurant Lava Dining. We hope to see you again soon!

Kind Regards,

Hanna Downey

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Reviewed 26 July 2012

After staying in other so called 5 star hotels it was a refreshing experience staying at the Sofitel. The moment from walking in the front door I could tell I was going to enjoy the experience. There is plenty of sitting space on the ground floor as well as great views of the water and within walking distance to all the harbourside restaurants. Room's are well appointed and very clean. The price was very reasonable and I will be definitely staying again.

  • Stayed: July 2012, travelled on business
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Thank mrcraigmcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales and Marketing at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 31 July 2012

Dear mrcraigmcg,

Thank you for your kind comments and we are so glad to hear that you enjoyed your experience. We look forward to your next visit!

Kind regards,

Hanna Downey

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Reviewed 26 July 2012

We stayed here for just the one night on a recent business trip. This hotel is outstanding. The sevice level from the start was very high. We never ate here but did use the bar which had a very nice range of wine.The location is good, withing walking distance to many cafes and bars on the viaduct precinct The room was quiet and it was quite large with luxurious furnishings. I would certainly recommend it.

  • Stayed: July 2012, travelled on business
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Thank Russdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales and Marketing at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 31 July 2012

Dear Russdi,

Thank you for for this great feedback. I hope you'll have a meal in Lava on your next visit, it's not to be missed!

Kind regards,

Hanna Downey

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An Accor traveller
Nelson
41
Reviewed 25 July 2012

  • Stayed: July 2012, travelled with family
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hanna D, Sales and Marketing at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 31 July 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 July 2012

This was my first stay at the Sofitel and it certainly won't be my last. From the moment we walked in to a warm greeting, the service was beyond impeccable. The room was beautifully appointed with lots of little unexpected extras (try the jasmine tea!) and the main hotel area is relaxing and stylish. A short walk to the viaduct harbour but have breakfast at the hotel, it is better than any hotel breakfast I've had! A great stay. What really makes this hotel is the staff - every single one was just delightful to deal with.

  • Stayed: July 2012, travelled as a couple
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Thank MichelleNZ2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales and Marketing at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 31 July 2012

Dear MichelleNZ2012,

We are so happy to hear that you enjoyed your stay with us. We have an amazing team and it is a pleasure to know that they have had a part in making your first Sofitel experience a memorable one. I hope that you will be able to stay with us again very soon!

Kind regards,

Hanna Downey

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