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“A beautiful hotel in a great location”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed 6 August 2012

If you want to stay in a great location in a great hotel, then don't go past this one.

Sofitel do it with style! Their service is great and there are so many small things that they do well to make staying with them such a great exoerience.

Nothing is too much.....(well I suppose there are limits). The rooms are great, ity is close to everything and some great restaurants so you are not stuck with hotel food..

From the time you enter, to the time that you leave, you are treated like royalty.

Room Tip: Ask for one looking at the water
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  • Stayed: August 2012, travelled as a couple
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1  Thank Peter142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,583 - 2,589 of 2,918 reviews

An Accor traveller
Wellington, New Zealand
45
Reviewed 5 August 2012

  • Stayed: July 2012, travelled as a couple
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1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 3 August 2012

This is a proper 5-star property located on the harbour within walking distance from major attractions, shopping, dining and entertainment spots. Clean, comfortable and spacious rooms. Professional and courteous staff. It is probably an ideal place for couples.

Unfortunately for me, I was on business. :-)
I also had to pay $$ for valet parking (it seems there is no convenient and affordable alternative nearby) and Internet usage, which is consistent with upmarket properties. If you plan to stay for more than 3-4 nights, I suggest getting a pre-paid wireless internet service in the shopping centre located not far from the hotel.

Overall, it was a very good stay.

  • Stayed: July 2012, travelled on business
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Thank Aisle_Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 3 June 2014

Bonjour Aisle_Walker,

Thank you for such amazing feedback & for taking the time to share your Sofitel experience, we are truly delighted that you enjoyed your stay with us even if it was on a business trip.

It is wonderful to hear that you enjoyed the hotel facilities, our waterfront location & the service you received throughout your stay. It is always a pleasure to hear that our guests have had a wonderful time with the assistance of our Ambassadors.Unfortunately as you have mentioned the parking options are limited to Valet parking at the hotel and the closest puplic carpark is a Wilsons carpark 5 min walk from the hotel. In regards to the Internet, I would definately recomend enroling you into the complimentry Le club loylty program which will give you unlimited internet access at all Sofitel hotels across Aisa Pasific.

Thank you once again for your feedback & we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour

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Reviewed 1 August 2012

Hotel was beautiful and the room was clean and spacious. It's about a 5 min walk to Viaduct harbour and about 10mins to the ferry wharf.

My colleague and I had dinner at the hotel's restaurant late one night, and the service was appalling. We ordered risotto, however they didn't think to give us any cutlery and when they finally did it wasn't worth the wait. The risotto was way too salty to consume.

The staff at the restaurant for breakfast is very good, they are attentive and polite.

  • Stayed: July 2012, travelled on business
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Thank m312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales & Marketing at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 5 August 2012

Bonjour ‘m312’ Thank you for your kind comments, we are so glad to hear that overall you enjoyed your stay with us. I apologise that you did not enjoy your dining experience, your feedback will be shared with our Food & Beverage Manager so that we can make improvements. This feedback will serve as an encouragement as we strive to continuously improve the quality of our services. We hope to welcome you back to Sofitel Auckland Viaduct Harbour very soon.

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Reviewed 1 August 2012

Great service, friendly helpful staff, highly recommend. Clean room, great restaurant, only one compliant was that the staff on for breakfast were a little busy and meals took a while, more staff needed to be on for breakfast.

  • Stayed: July 2012, travelled as a couple
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1  Thank nickyf603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales & Marketing at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 5 August 2012

Bonjour ‘nickyf603’ Thank you for choosing Sofitel Auckland Viaduct Harbour, we are delighted to hear you enjoyed your stay. Thank you for sharing your experience as this will assist us in making improvements, we look forward to welcoming you back in the future.

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Reviewed 1 August 2012

We had a function at the viaduct event centre and decided to stay a night in town. The sofitel is our choice because of the promimity (walking distance) to the event centre and because we could use our Accor membership discount.

A little dissapointed that there was no concierge to help us unload our luggage on arrival but otherwise, the rest of our stay was really pleasant and we enjoyed the "Good old fashion" service, as I would call it . We were pleasantly surprised that we were taken to our rooms by the hotel reception staff and on the way, pointed out the various facilities and complimentary services.

Rooms are very comfortable with all the amenities and being a coffee lover, I enjoyed the expresson machine in the room apart the normal tea and cofffee facilities.

If you are an accor member and looking to stay in Auckland close to the viaduct/harbour and all the action around the area then this hotel is the ideal choice. However, if you are driving then there is only valet parking available at a charge. I am of the opinion that if one is prepared to pay the price for these accomodation, the valet parking should be included in the charge, as with other similar grade hotels we have stayed with.

  • Stayed: July 2012, travelled as a couple
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4  Thank LotusJade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales & Marketing at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 5 August 2012

Bonjour ‘LotusJade’ We very much appreciate your comments regarding your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive feedback. I apologise that your luggage was not taken care of for you upon your arrival, as we pride ourselves on the delivery of a true five star luxury experience to all our guests.
Due to our central CBD location in Auckland the hotel has a limited number of parking spaces, consequently we offer a competitive valet parking service. Thank you again for sharing your experience.

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Reviewed 1 August 2012

At Sunday breakfast sat at the table outside of the restaurant (passage/hallway) but waited for a long time (25 minutes) before waitress came to check how our cooked breakfast was and mentioned we were still waiting. Told the order was lost - but maybe have a dedicated waitress there to make sure the order and breakfast is served - can be forgotten about in the passage way tables so the long wait does not happen as there are only two tables there.

  • Stayed: July 2012, travelled as a couple
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Thank Wendy857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanna D, Sales & Marketing at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 5 August 2012

Thank you for taking the time to provide your feedback, we are delighted to see that you enjoyed your overall stay with us. I’m sorry to hear you were not completely satisfied with your breakfast, rest assured we have noted your comments and that this information will be used to improve our service. We hope to welcome you back to Sofitel Auckland Viaduct Harbour again very soon.

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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland Central, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Auckland Central
#1 Family Hotel in Auckland Central
#2 Romantic Hotel in Auckland Central
#2 Luxury Hotel in Auckland Central
#3 Green Hotel in Auckland Central
#6 Business Hotel in Auckland Central
Price Range: £164 - £355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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