Perhaps I am being picky but the experience of staying in this hotel left me a little cold.
Checked in & was shown to our room to find twin beds. Not what we had booked. Phoned reception & was told they would call us back. 15 minutes later a knock on the door & a porter to take us to another room. Arrive at the other room to find a couple being 'shown around'. Just seemed very strange.
Decided to visit the hotel bar. Admittedly soon after opening but there were no staff to be found. After a 5 minute wait went to reception & advised them of the situation... they tried to help but of course couldn't serve us or the other patrons that arrived. Was perhaps another 10 minutes before the bar staff returned.
Nice clean hotel with one of the more comfortable beds we have experienced.
Just the communication between staff & the incident with our rooms marred the experience. Perhaps just bad luck on our part but I can't say we'd be back.
- Official Description (provided by the hotel):
- Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Ctrip TA, Expedia, Ebookers, Southall Travel, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly, HRS, getaroom.com and Cancelon so you can book your Sofitel Auckland Viaduct Harbour reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sofitel Auckland Viaduct Harbour New Zealand