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“Good location let down by ordinary service”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 65 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersSilver level
Reviewed 20 November 2012

This hotel could be so much better. Lovely location near the waterfront with nice sized and well appointed rooms but let down by sloppy service. When we arrived nobody helped with our bags and instead watched us do it all ourselves. It also has a ridiculously low allowance on the free wifi (2 mb a day!) and patchy reception for the paid one. Worst of all, it took four hours and multiple requests to get a problem with the toilet fixed. When the delay was pointed out, there was little attempt to make up for inconvenience and embarrassment. While some people seemed to try hard (especially Baj at the concierge desk), it's a shame that we came away with a negative experience from things elsewhere that shouldn't have been an issue.

Room Tip: Try for a room with a water view.
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  • Stayed: November 2012, travelled as a couple
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Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,417 - 2,423 of 2,883 reviews

Reviewed 19 November 2012

We have stayed at the Sofitel twice before and I have planned another visit in December. This is for a few reasons. The location is quite good for easy walk/cab to various parts of Auckland. We walked to Victoria Park for the Taste festival. The rates through Accor Advantage Plus can be quite good. The rooms are spacious and the bath big enough for two.
Check in is always friendly, although can be a bit slow. The same goes for check out and waiting for the car from valet parking. This may be due to the fact there is not a "fast check out". We have had this at other hotels and then you don't have to stand in the que. I would like to see a way to check out online or have form to complete and drop off.
We enjoy the bar area and it was a bit busy while we were there. Can not comment on dinner or breakfast as we did not use the restaurant.
There is a lap pool and I believe a spa is coming soon.
My only complaint was no bathrobes in our room and I felt it was too late to call housekeeping for them by the time we needed them.
We received a free newspaper. As for wi fi no problem, but we have our own data card.
Another lovely stay in Auckland

  • Stayed: November 2012, travelled as a couple
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Thank avb13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2012

So,
The Sofitel though elegant and somewhat 'luxurious' seems a little as though it were in its first weeks of operation. Service is very polite yet too often slow ( room service). The front desk can take 40 rings to answer but its probably due to understaffing.

The restaurant is very good and the service up to par. The bar is non-existant...no atmosphere and no crowd.

The rooms are big, very comfortable and the bathrooms up to expectations. Get a corner room with a view of the harbor but the only drawback is that wifi internet is scarce...They are revamping their system and it should function better in those aforementioned rooms.

Within walking distance are a plethora of restaurants so the area is decent. Auckland is small enough that a short cab ride will get you anywhere you'd like to go for dinner or shopping.

In a city lacking top shelf hotels, this is one of the better ones.

Room Tip: Corner rooms on the marina have the best views.
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  • Stayed: October 2012, travelled on business
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1  Thank LouisSaintCalbre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2012

Went away for a mini break. Stayed 3 nights. Great location, quiet, friendly, good ambiance. Staff very helpful. Nice rooms and facility. Would stay again and definitely recommend to others! We had a great stay!

  • Stayed: November 2012, travelled with friends
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Thank melissa m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2012

  • Stayed: November 2012, travelled with family
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Thank B_DNapier
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 16 November 2012

Hotel is excellent and the staff were very helpful and friendly. The room was lovely and the facilities great. Will definitely stay here again and recommend to others. Had a really lovely stay and could not fault a thing. Thanks

  • Stayed: November 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank linengrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2012

  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MalNZ
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland Central, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland Central
#1 Spa Hotel in Auckland Central
#2 Luxury Hotel in Auckland Central
#2 Romantic Hotel in Auckland Central
#3 Green Hotel in Auckland Central
#6 Business Hotel in Auckland Central
Price Range: £152 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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