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Sofitel Auckland Viaduct Harbour
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Reviews (3,084)
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1,968
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All reviewslava restaurantmarina view roomluxury roomviaduct harbourbeautiful hotelrain showerfloor to ceiling windowsnespresso machinewynyard quarterturn down serviceroom servicenew zealandrestaurants and barslarge bathroomvalet parkingbed was very comfortableferry terminal
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2,479 - 2,484 of 3,084 reviews
Reviewed 23 January 2013

Stayed here after a very long trip from Los Angeles on December 27th.

The positives:
- This hotel is beautiful and appears to be one of the newer hotels in the area
- One of the most beautiful lobbies I have ever seen
- Very convenient for a trip to the marina (we very much enjoyed our breakfast at Mecca)
- Extremely clean
- Wonderful large bathroom

The negatives:
- We had a room that faced a side street/bus depot, definitely not a great view and forced to keep our blinds closed. Make sure you request a marina view!
- Our king size bed appeared to be two twin beds pushed together and it had a very noticeable gap in the middle of the bed. Maybe there was supposed to be a spacer or extra layer to prevent it but falling in the gap in the middle of the night was not fun. Bed was very comfortable other than that though

As we were only there for a quick one night transit stay I can't comment too much on any of the other services but all in all I would recommend this hotel and stay here again only if I got one of the nice marina views.

Room Tip: Request a marina view on check-in
  • Stayed: December 2012, travelled as a couple
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Thank lamedic91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Accor traveller
London, United Kingdom
2913
Reviewed 21 January 2013

  • Stayed: January 2013, travelled as a couple
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Megan Z, Executive Assistant Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 22 January 2013

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Reviewed 21 January 2013

Wonderful hotel centrally located in Auckland city. So close to everything and awesome views of the harbour. Staff are fantastic - so well trained, informed and friendly. The food in the restaurant is world class, and it was just an incredible stay. Highly recommended.

  • Stayed: December 2012, travelled as a couple
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Thank GrantDSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan Z, Executive Assistant Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 22 January 2013

Bonjour GrantDSmith,

Thank you for posting your kind review and I am so pleased to know that you enjoyed your stay. Sofitel prides itself on excellent, personalised service and our French-inspired hospitality. One element of this is of course our cuisine, and our Executive Chef Scott Brown has put together a delicious and at times surprising menu for Lava Dining. This changes seasonally so I hope you will return to experience it many times over!

Best regards,

Megan

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Reviewed 21 January 2013 via mobile

Great staff. Great service. I forgot my hard drive at front desk. Rang me back helped me get it. I ordered robes after hours and they got it for me with a smile. Five star service. Definitely coming back.The location is good as well with a host of dining options. Ideal

  • Stayed: December 2012
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Thank Rexjg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan Z, Executive Assistant Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 22 January 2013

Bonjour Rexjg,

Thank you for staying with us and for posting your review. I am delighted to know that our team looked after you so well and will certainly share your feedback with them. We look forward to having you stay with us again very soon.

With best regards,

Megan

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Reviewed 20 January 2013

  • Stayed: January 2013, travelled solo
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Megan Z, Executive Assistant Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 22 January 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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