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“2 nights in Auckland” 4 of 5 bubbles
Review of Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
Ranked #4 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Whangarei, New Zealand
1 review
“2 nights in Auckland”
4 of 5 bubbles Reviewed 17 April 2013

our stay at the Sofitel was very enjoyable, we liked the hotel and found the staff very friendly and helpful. we had a small problem with the air con in our room, it was very cold. we asked for assistance and the concierge attempted to get the setting right for us, but when we came back from the concert we had gone to Akld for, the room was still very cold. we were then moved to another room just to sleep in. unfortunately the cleaning lady in the morning wouldnt have known we were in the new room so she walked in and turned the lights on wcih woke us much earlier than we would have liked, especially as we had chosen to stay in Akld after having a late night for that exact reason...to be able to sleep in! the staff were very good though and they got the air con fixed for our second nights stay and also offered us free breakfast and a late check out the night day. All in all we really liked the Sofitel and the service

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank adrian_lynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,670 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (565)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
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English first
Christchurch, New Zealand
1 review
3 of 5 bubbles Reviewed 16 April 2013

The hotel looked stunning and the staff very professional - started well, unfortunately when we got to our Hallway the carpet was stained, the wall paper coming off the walls and then we had a sink in our room that didn't work. Room service came a while later with 2 water bottles but this isn't what I expect from Sofitel...we normally stay in Sofitel Queenstown consistantly great so AK was a disappointment but I'm boked with Sofitel in July in Fiji so hoping that hotel is up to scratch. We had a night away from the kids and hoping for a sleep in but 6.30-7am Saturday morning concrete mixers started pouring concrete so over all disappointing.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank glenn_pierson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed 16 April 2013

Having not long been a member of Accor Hotels I used my complimentary nights stay. Everything was just lovely. The only thing that we would have done should we of been informed when we booked in was that our room we were booked into had no water view and we had road workers working outside the room the whole time we were there and back again the early Saturday morning so it was noisy if we opened the door which we could of as it was quite hot and of course we could not roll up the blinds or they would be able to see right in. We were told when we checked out that we could of upgraded to the water view if we paid extra which we would of done had we been told on check in. Apart from that it was lovely, the restaurant was beautiful and the service was always so professional - we would love to come back another weekend but we would def book into a room with views of the harbour!

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank rentonj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed 15 April 2013

We were greeted by very friendly concierge staff who readily helped us with our requests. All round great service by them and front desk staff.
Room was a great size for two of us. Bed was amazing, bathroom huge with big bath tub. Loved the tea making station in the room with loose tea leaves. Cute touch.
Location is great with a ten minute walk to the viaduct.
Loved our stay

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank CTK99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
timaru
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 April 2013

I found the hotel and staff well above average in terms of their attention to detail. I also enjoyed the quality alarm clock system. This is a very nice touch.
The shower facility was another positive find. I always rate my stay on how refreshed I feel after checking out.This stay ticked all of the boxes for me!

  • Stayed April 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank angiesim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 April 2013

The hotel itself was well located and clean and our room had a nice outlook over the viaduct harbour. Our only reservation was the meal we had in the hotel restaurant. The menu was trying too hard to combine unusual combinations together and two of the items we ordered were nothing like what you would normally expect. For example fish pie was two large slices of fish on a little mashed potato and a few peas. The final negative for the restaurant was that I was charged for a whole bottle of wine when I had only had a single glass. Fortunately I noticed the error in time and it was corrected (blamed on the computer!)
We would stay there again, but not eat at their restaurant.

  • Stayed April 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Berridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed 15 April 2013

Fantastic location right next door to the centre of the City.
Staff were exceptionally helpful and polite.
Would definitely stay there again.
On our last trip to New Zealand this was the best sleeping accommodation with the nicest facilities. Felt very comfortable and at home.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank gillian_dicorleto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#3 Luxury Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Agoda, Hotelopia, Hotels.com, Odigeo, Southall Travel and TravelUp so you can book your Sofitel Auckland Viaduct Harbour reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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