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“Gorgeous location”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Chessington, United Kingdom
Level Contributor
483 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Gorgeous location”
5 of 5 bubbles Reviewed 5 January 2014

Reception allowed us our room at 11:00, which was fantastic after arriving overnight from Perth. Room 411 was a luxury marina view, with a tiny balcony and floor to ceiling windows. Neutral brown and white decor with a desk, sofa, kettle, fridge, sink. Big bathroom with huge tub and separate shower. Service was very good and friendly.
Wifi worked well once we had been given a code by reception - we ran out of the initial allowance quite quickly, without downloading anything big.
Breakfast in the adjacent 21 Viaduct Cafe was excellent: eggs, toast, rosti & bacon cooked to order: it seemed very popular with local office workers as well, as did the bar in the evening.
The location right on the harbour is gorgeous, with views over lots of expensive yachts and the Sky Tower. It is a short walk to the shops, and there are loads of restaurants nearby.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PotterMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,720 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (574)
Date | Rating
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English first
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

Great location. Walking distance to Pier, Quay and Sky Tower but removed from the chaos of activities. Found the staff to be very helpful and friendly but the service was extremely slow. Lava, the restaurant in the hotel is pricy but great food.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SnazzieSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed 5 January 2014

It is the first time my partner has been to NZ and I thought the Sofitel was a great being on the water in the viaduct basin. I called a few days in advance to secure a Marina view room which is worth ever penny. The Reception did a wonderful job getting us settled into the room. The service is top notch and the hotel is very smart in design and function. Some great things about the hotel: the cafe does and excellent coffee and food, the pool, the bellmen are awesome and of course the view. My only negative is something others have commented - no storage for clothing. Just a small wall cardboard which does not allow you to unpack. The room is huge and it does not make any sense at all. Sofitel needs to look into fixing that!!! The bathroom rocks thou! Not sure if I would stay here again by my partner loved the view and the viaduct so it was worth it.

Room Tip: Get the Marine view room on 6th floor.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sastudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

Stayed at Sofitel Viaduct before commencing a 4000Km Skiing Road Trip of NZ, accompanied by my Austrian private ski guide. Liked the French greeting Bonjour on our arrival which added sophistication to a stylish modern hotel. Room spacious and comfortable with separate seating for guests.Bathroom well stocked with French toiletries.Nice view of wharf and did not experience outside noise. Dined at the in-house Restaurant with guests, enjoying the food and NZ Sauvignon Blanc from Marlborough in an informal but beautiful setting. Used my Accor Platinium Advantage card for discount and also for breakfast.
Hotel parking a bit expensive.Parking on the street over night is free. Take note of of the permitted hours.
Found the Gym, typical of most Sofitels inadequate.

Room Tip: View of the wharf can be interesting.
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skidog33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 January 2014

Excellent service. We arrived from the States around 7am, hours before our available check in time. Staff was more than happy to hold our bags and give us access to the spa so we could prepare for a day of trekking around the city. The property is stunning, rooms well-designed, and filled with sophisticated furniture and art. The restaurant serves an incredible breakfast. The internet is reliable and strong! A great start to our journey through NZ.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mksisler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 January 2014

Beautiful luxury hotel, good breakfasts. We went for a weekend far away from work with the sole purpose to do nothing but rest. We did however take a ferry to Waiheke island and enjoyed an afternoon in a kayak on the calm ocean waters which we loved.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank planningourtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Green Hotel in Auckland
#3 Romantic Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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