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“Disappointing”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Disappointing”
4 of 5 bubbles Reviewed 15 February 2014

We stayed here for 3 nights to have a look around Auckland after a cruise. The room was long and narrow and shabby looking with worn furniture and carpet. There was only a small wardrobe and nowhere else to put clothes so we had to leave everything in our cases. Our "city view" turned out to be the Auckland bus depot on one side and a building site on the other. As the window was floor to ceiling and filled the length of the room, the view was unavoidable. Fine curtains to let in the light but hide the view would have been better than the dark blinds covering the windows. The best part of the room was the bathroom which was enormous and the usual Sofitel standard. The bed was also very comfortable. The location is perfect for a short stay,10 minutes walk from the cafes and restaurants around the viaduct and a little further to the CBD. I would definitely recommend paying the extra for a room at the front of the hotel with a water view.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miranda999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,721 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (575)
Date | Rating
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English first
Newcastle, Australia
Level Contributor
87 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

Our 3 night stay here was a relaxing and comfortable pleasure. Our marina view room was very comfortable with a really comfortable bed as is usual for Sofitels.
The location was very convenient - an easy10 minute walk along the wharf edge path to the ferry building. The staff were attentive and the Lava restaurant ,although not large, offered a very good breakfast buffet and dinner was great.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Auswalkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 February 2014

My wife and I made two reservations with the Sofitel Auckland Viaduct Harbour hotel. Our two hotel visits were for the start and end of our one month vacation in New Zealand. I took advantage of the hotel's "Special non-refundable rate". A month before our departure my wife learned that she has small tumor on her right lung. Her doctor recommend that it be removed as soon as possible, and discouraged any long distance air travel. I corresponded with both Helen Li, Reservation Sales Agent, and Anja Thieme, Reservation Sales Supervisor. They were both very understanding of my wife's medical issue, and approved a full refund for both reservations. I would like to thank them both, and commend this hotel for allowing their employees to act in such a kind and unselfish manner. The Sofitel Auckland Viaduct Harbour is truly a hotel with a heart.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank george4016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pulborough, United Kingdom
Level Contributor
6 reviews
4 of 5 bubbles Reviewed 11 February 2014

Having arrived from London this was our first hotel stay inNZ. The room was excellent, loads of cupboard space, an excellent bathroom and very good service from the front desk and the concierge. The only thing that let's the hotel down was the breakfast service where the wait for an egg could take 15 minutes or more.

The hotel is situated near the marina and ferry terminal and is convenient for the restaurants on the quay.

On balance I would definitely recommend this hotel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRI47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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