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“Perfect....nothing too much trouble”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect....nothing too much trouble”
Reviewed 13 April 2014

We booked a night with The Sofitel Auckland for a romantic weekend away. My husband rang up & asked for a quiet room (after reading other reviews) and they were very accommodating. Upon arrival we were given a complimentary upgrade, which was special. The room was spacious, clean and well equipped. The staff were very polite and each of them acknowledging you as you went past. While we went out fir a walk they turned down our bed (water & chocolates) and left us a yummy dessert. It was amazing....thank you. The king sized bed was a little soft but very luscious. We slept very well. We could not fault The Sofitel Auckland. It is in a fabulous location, close to restaurants and bars. We will definitely be back. Keep up the exceptional service.

Room Tip: Ask for a quiet room
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank HAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, 13 April 2014
Bonjour HAuckland,

Thank you for your kind words & taking the time to share your Sofitel experience. We are truly delighted that you enjoyed your Romantic weekend getaway with with us with the help of our of our friendly and attentive hotel Ambassadors.

Sofitel Auckland Viaduct Harbour strives to provide superior levels of personalised service to all guests; therefore your feedback is extremely valued & we thank you again for providing it.

We look forward to welcoming you back soon & trust that your next visit with us will be as pleasing as your previous stay.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (585)
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English first
Bucks, UK
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 April 2014

I have to admit that when we were shown to our Superior room and looked out of the window straight into an office full of people we both felt like goldfish in a bowl. They had no other types of room available but did manage to move us further along the corridor so that they weren't quite so near. The rooms are extremely comfortable although of a slightly odd design, rather long and narrow with one wall of floor to ceiling windows, which means that the blinds have to be drawn at all times for privacy. We overlooked a side road but weren't disturbed by any noise. The bathrooms are nicely designed and well stocked and the staff are all charming. There was about 15 minutes of free internet a day which was just long enough to check emails.
We were here for 3 nights prior to setting out on a tour of both islands. We chose not to eat in the hotel but went to various places round the harbour for breakfast and dinner.
For the final night of our tour we had booked the Sky City Grand and decided to check it out before leaving the Sofitel. We preferred the Viaduct Harbour area and also didn't like all the road construction outside the Sky City. Having checked on availability we cancelled our booking only to realise that I'd made a mistake and given the Sofitel the wrong date. It was obviously a very busy time in Auckland but Vikram on reception went out of his way to make the booking happen.
When we arrived back we were shown to a Harbour View suite on the top floor with a magnificent view and not an office in sight. Breakfast was included in this rate, not the best I've had but quite good. We didn't have to leave the hotel until 11.00 that night and although we had to vacate our room early in the day we were well looked after until departure time.

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank rocky081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, 14 April 2014
Bonjour Rocky081,

Thank you for your kind words & taking the time to share your Sofitel experience. We are truly delighted that you enjoyed your stay with us having stayed in two of our room categories & that we were able to surprise you with the service and the facilities even though you found the room layout unusual.

Sofitel Auckland Viaduct Harbour strives to provide superior levels of personalised service to all guests from the moment you arrive to well after you have left the hotel. So it truly pleases me that you received such service from Vikram one of our Front Office Ambassadors; therefore your feedback is extremely valued & we thank you again for providing it.

We look forward to welcoming you back soon & trust that your next visit with us will be as pleasing as your previous stay.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
China, Maine
1 review
Reviewed 11 April 2014

Was there on a business trip in Auckland. Sofitel Auckland was a great recommendation by a colleague. The service and the hotel is great. The restaurant and the bar in the hotel are amazing and the staff was wonderful in these two areas . While having breakfast enjoyed the triathlon. One of the best flat white I have ever had. Concierge was very knowledgeable about the surrounding areas. Thank you. Will definitely be back.

  • Stayed March 2014, travelled on business
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Helpful?
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, 25 April 2014
Bonjour Amy C,

Thank you for your kind words & taking the time to share your Sofitel experience. We are truly delighted that you enjoyed your stay with us & your magnifique experience in Lava Dining and our Sabrage

Sofitel Auckland Viaduct Harbour strives to provide superior levels of personalised service to all guests; therefore your feedback as a business traveler is extremely valued & we thank you again for providing it.

We look forward to welcoming you back soon & trust that your next visit with us will be as pleasing as your previous stay.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 April 2014

I stayed here for work and I loved this hotel, the ambience was great, service was impeccable and the food fantastic my only regret was that I was there for only one night! The view from my room was great and breakfast was outstanding

  • Stayed March 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank antenay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
84 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 10 April 2014

This is widely recognized as one of the nicest hotels in Auckland. It is easy to understand why. The staff is friendly. The rooms were spacious with a large bathroom (and an excellent shower!). There is a good restaurant and a bar with windows facing the marina. The hotel is quiet and professional while also being warm and comforting. In particular the color schemes, lighting and decor was upscale tasteful and very calming. The excellent location cannot be beat with easy access to the touristy harbor area, as well as shopping and business destinations...really all within walking distance! I did not see very many families/children at the hotel and the hotel did not seem particularly suited to that demographic, but more appropriate to adult leisure and business travelers. No doubt a family would be perfectly happy with the accommodations but probably would be better suited to a different style of hotel. The only problem I encountered - and it is not insignificant- is the hotel wireless policy is absurd and it is difficult to connect easily. Wireless was supposed to be free; it wasn't. And if you are trying to connect multiple devices, then you are really in trouble! The problem was never adequately resolved during the duration of my stay despite attempts to do so. This is a blemish on what otherwise was a very good stay at a fine property. I would stay at the property again, but if you elect to do so know that the internet will be a frustrating point.

Room Tip: The rooms facing the marina have limited privacy as there are residences directly facing the hotel...
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  • Stayed March 2014, travelled solo
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Helpful?
Thank Latitudes_Dancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#2 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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