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“First class hotel with great service”

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Auckland, New Zealand
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“First class hotel with great service”
Reviewed 21 April 2014

We stayed just one night at The Sofitel over the Easter weekend. All the staff we encountered were excellent & the room was spacious & very comfortable. We were delighted to receive a fabulous chocolate cake with a Happy Anniversary label on it about 5 minutes after we arrived in our room. We also received a complimentary drink voucher which was appreciated. The attention to detail was top notch & made our stay extra special. The breakfast was amazing - so much variety & everything tasted fresh & fabulous. The beautiful flower displays were amazing - again that attention to detail. This is a very classy hotel which in our opinion could not be faulted. Well done & keep up the good work!

Room Tip: Although we did not have a harbour view we enjoyed looking across the internal pool area. It was so...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorothea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, 22 April 2014
Bonjour Dorothea D ,

Thank you for such amazing feedback & for taking the time to share your Sofitel experience, we are truly delighted that you enjoyed your anniversary with us.

It is wonderful to hear that you enjoyed the hotel facilities & the personalized service you received in which we pride ourselves, in throughout your stay. It is always a pleasure to hear that our guests have had a wonderful time with the assistance of our Ambassadors providing memorable experience. I am also very pleased to hear that you also enjoyed the breakfast , variety and quality of the food and the service in Lava Dining during your stay.

Thank you once again for your feedback & we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (589)
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English first
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 April 2014 via mobile

A very sophisticated and boutique style hotel in a great location. A late night arrival meant that we checked straight into our room with a harbor view.

Room was lovely and had all the facilities needed, albeit small we had a balcony which led to beautiful views. A short walk away is all the facilities you need from cafes, restaurants, shops and ferrys. The breakfast was lovely too but the waiting staff needed to speed up the service, we sat outside and was easily forgotten, even got locked out one day!

Overall a good location, luxurious and stylish hotel and would highly recommend.

Stayed April 2014, travelled on business
Helpful?
1 Thank Pwalker19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, 21 April 2014
Bonjour Pwalker19,

Thank you for such amazing feedback & for taking the time to share your Sofitel experience, we are truly delighted that you enjoyed your stay with us.

It is wonderful to hear that you enjoyed the hotel facilities, our waterfront location & the beautiful views from your balcony. It is always a pleasure to hear that our guests have had a wonderful time at the hotel.I would like to sincerely apologize for not having met your expectations with breakfast service, your comments has been duly noted and addressed accordingly.

Thank you once again for your feedback & we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 April 2014

We had the Romance Package which included In Room Breakfast and it far exceded expectation. The hotel has character and the room was excellent. It is also just a short walk to Via Duct Harbour so you are close to all the good things to do,

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
1 Thank Grant T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, 21 April 2014
Bonjour Grant T,

Thank you for such amazing feedback & for taking the time to share your Sofitel experience, we are truly delighted that you enjoyed your stay with us.

It is wonderful to hear that you enjoyed your experience having booked our Romance Package and all of the elements that included the In Room breakfast & the service you received throughout your stay. It is always a pleasure to hear that our guests have had a wonderful time with the assistance of our Ambassadors.

Thank you once again for your feedback & we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, New Zealand
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 15 April 2014

First of all what a terrible hotel, the word luxury should be stricken from there name as they clearly do no know the meaning of it.

Cleanliness - As a example, in other hotels I have seen hair in the bath, shower and floor. But the Sofitel takes this to a new hight and and has it on the ceiling.. After three days it was still there and I am sure more turned up during our stay of three days.

Service - I cant really say I experienced any, reception are arrogant and rude to the point they will argue with a customer even when they are clearly wrong and can be proved wrong. Had this at check in and check out to the point I just walked away, I should have just walked out. The only nice staff were from the turn down service.

Maintenance - Clearly little or no maintenance plan(s) are in place for this hotel and the current management are just running it into the ground. You can clearly see low quality fixtures and fitting pealing and wearing out with no care being taken to maintain them.

Lava Restaurant - Over three days we only when twice once for Dinner and once for Breakfast and I have to say I am pleased we did not go more. Breakfast was terrible, the tea tasted like it was made four hour earlier, there was what can only be called tinned fruit and the fruit juice is in glass bottles with half rubbed of permanent marker stating what it is/was. Dinner started well with Entree, Main was okay and Desert was terrible to the point it was stale and uneatable, We complained but it was still on the bill. The waitress could not even open the bottle of wine we ordered let alone know how to pour it, just sloshing it in the glass to the point a still red wine has a foam head at a 5 star hotel is........

Have I tried to tell the hotel about this, YES. Rang the General Manager he was to busy to take my call and I was told he MAY if he ever has time get back to me.

Room Tip: Book the Langham Hotel instead..
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank snmp68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 April 2014

We were really looking forward to our special night in the Sofitel. I liked being welcomed by a 'bonjour' and I also liked the contents of the bar fridge, especially the size of the champagne.( I did say it was a special night!) There were only two points which let the overall experience down. One was the room. A piece of plaster was falling off and most of the dark fittings were scuffed. (Hotel guests must be hard on the rooms they use).Also, the coffee in the morning was way below par as in Auckland, we have a great many really good coffee establishments. If these two points could be looked at, it would truly be a luxury hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OrkneygirlOratia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, 23 April 2014
Bonjour OrkneygirlOratia ,

Thank you for such kind words regarding your stay & for taking the time to share your Sofitel experience, we are truly delighted that you enjoyed your birthday with us.

I would like to sincerely apologize for not having met your all of your expectations while staying with us in Auckland. We are currently in the process of systematically carrying out the needed maintenance and refurbishment in our bedrooms. On your next visit to the hotel and Auckland, please allow me to buy you a cup of coffee from our 21 Viaduct Café, freshly prepared by Andy our Barista as I truly believe that the experience that you had was definitely not the normal high standard in which we pride ourselves in.

Thank you once again for your feedback & we look forward to welcoming you back to Sofitel Auckland Viaduct Harbour in the near future.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Tasmania, Australia
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 April 2014

To celebrate our 27th wedding anniversary, I booked us into the Sofitel Auckland Viaduct Harbour for an extra long weekend. After travelling all day from Tasmania, we arrived suitably exhausted - we couldn't wait to relax with a drink & nice meal. During our 4 night stay we found all staff to be very courteous & helpful. Our room was spacious & extremely comfortable. The location of the hotel is perfect - away from the "hustle & bustle" of the marina & city centre area but still close enough to able to walk......

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, 23 April 2014
• Bonjour Andrew Q,

Thank you for your kind words & taking the time to share your Sofitel experience. We are truly delighted that you enjoyed your 27th Anniversary stay with us & your magnifique experience in Auckland.

Sofitel Auckland Viaduct Harbour strives to provide superior levels of personalized service to all guests; therefore your feedback is extremely valued & we thank you again for providing it. I am very pleased that you enjoyed the spacious and comfortable. rooms , hotel facilities and our close proximity to all the local attractions.

We look forward to welcoming you back soon & trust that your next visit with us will be as pleasing as your previous stay.

Kindest regards,
Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#2 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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