My room (337) was fronting onto a public street & buildings - so privacy was an issue - the blinds helped but there was a sense of being 'watched'. Housekeeping & room servicing was fast & efficient - the young woman was very obliging & charming.
The egg chef at breakfast gave priority to a certain gentleman who was allowed to jump the queue & this was unnecessarily irritating.
The same thing happened with the taxi I order (as I had an appointment in Newmarket) which was taken in front of my eyes (& witnessed by the concierge) .....contributing to my sense of service unfairness!
Not a real 'major' as this wasn't a busy business trip & had the luxury of time. I do like the hotel and have stayed there before when it was the Westin.
But it is the perception that service is even handed and fair that counts!
- Official Description (provided by the hotel):
- Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more less
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- Also Known As:
- Sofitel Auckland Viaduct Harbour New Zealand